NPower Off Peak Hours

greyteam1959

Can anybody confirm what the Off Peak hours are on this Npower account ??
Account details from the bill .....Standard SC Electricity DD 9-11 Hour Off-Peak.
This is a dual MPAN supply with 2 separate meters & was set up around 35 years ago I think.
Does this mean Off peak rate from 9.00 am to 11.00 pm ??
I am in the North East area, info on this link shows Economy Off Peak hours 00.30 hrs to 7.30 hrs
I don't think this is my supply is Economy 7 though ??
https://www.npower.com/faq/179
TIA

tk47

greyteam1959 said:

Can anybody confirm what the Off Peak hours are on this Npower account ??
Account details from the bill .....Standard SC Electricity DD 9-11 Hour Off-Peak.
This is a dual MPAN supply with 2 separate meters & was set up around 35 years ago I think.
Does this mean Off peak rate from 9.00 am to 11.00 pm ??
I am in the North East area, info on this link shows Economy Off Peak hours 00.30 hrs to 7.30 hrs
I don't think this is my supply is Economy 7 though ??
https://www.npower.com/faq/179
TIA

Off-Peak meter

If you're an Off-Peak customer, you will have two separate meters installed in your home:

• An Off-Peak meter which usually supplies electricity to heat a particular space and/or heat water for typically 8 to 13 hours a day
• A separate meter which records all other electricity supplied to your home 24 hours a day

Some Off -Peak tariffs can have up to 15 hours of availability and have summer and/or weekends too.

If you are unsure of the times your Off-Peak meter operates at, please get in touch with us and we can help.

If you have one of these meters, you now have the option to switch to one of our standard meter tariffs with one rate for your Off-Peak meter without the need for a meter exchange. Call us on 0800 048 0575 or 0330 100 7575 and we can discuss the tariff options available to you.

Remember, you can continue to take up our range of standard meter tariffs for your 24 hour meter.

Source: https://www.npower.com/help-and-support/types-of-meter/non-standard-meters/

Richie-from-the-Boro

E7 North East, Northern Power grid area Code 15.

here

Richie-from-the-Boro

https://www.npower.com/faq/179

greyteam1959

Not wanting to sound rude or ungrateful but could you guys read my post properly before posting your replies ??
I said I had 2 meters.
I also copied this detail from my bill in my post.
Account details from the bill .....Standard SC Electricity DD 9-11 Hour Off-Peak
TIA

Richie-from-the-Boro

Ok greyteam1959.

Gerry1

Dial 105 and ask.

greyteam1959

Gerry1 said:

Dial 105 and ask.

On a Sunday ??

Gerry1

It operates 24/7, but obviously it's your choice when to call.

greyteam1959

105 is for power issues not billing issues.

matelodave

If you've got a slightly obscure complex metering scheme then the only people who can answer your question are the those who supply you. Alternatively sit and watch for when the meter switches over to off peak rates, there's usually an indicator of some kind to show when the meter is running or check when your storage heaters switch on and off.

It's pretty unlikely that you'll get all your off peak rates between 0900 and 2300 as off peak times are generally when most people use less energy which is overnight,

I'd guess that you probably get a total of either 9 or 11 hours of off=peak energy during three periods across 24 hours, usually most during the night (say 5)with a boost for a couple of hours in the afternoon and possibly another two hour boost during the evening and it's probably remotely controlled via a teleswitch. You might find that you get an extra two hours if it's everso cold a bit like some of the Scottish THTC tariffs where the supplier decides when they'll turn your off-peak supply on and off when they deem necessary rather than at fixed times.