Unexpected large bill

YMRhodes

we have been renting a house for the past almost three years now, there is me, my partner and our house mate changed last year from another couple to a single person. we have been using a company called Glide for the entire time we have been living at the property, and yesterday we recieved a rather large "usage correction bill" bigger than it has ever been before. upon looking at the bill the standing rate for electricity is 71p per day along with unit rates being a little steep. The bill have a wierd time line as well because they never did an "exit annual statement" when 2 previous tenants left jun 2019, so the bill we now have has that too. and the usage they have given us for a 21 day period is a rediculous amount concidering the regular usages we had around that time. I just need help with what to do. we have contacted them and they were very unhelpful, other than to say we can set up a payment plan for it.

JohnB47

There are so many questions to ask you but the key one is, do you have readings for Jun 2019 when the last tenants moved out?
Other questions are:
Do you have regular readings from Jun 2019 until now, so that they show a usage pattern? Did you get bills from Glide?
If you pay by Direct Debit, on what basis was the amount decided?
Other questions will follow, no doubt but these are for starters.

Robin9

Could you blank out the private info and copy the bill please.

JJ_Egan

71p per day as opposed to 16-20p per day .

Glide is this just electric or does it include more stuff like broadband .

You have taken and given frequent meter readings .Especially on taking over the service .

Biscuit_Tin

YMRhodes said:

we have been renting a house for the past almost three years now, there is me, my partner and our house mate changed last year from another couple to a single person. we have been using a company called Glide for the entire time we have been living at the property, and yesterday we recieved a rather large "usage correction bill" bigger than it has ever been before. upon looking at the bill the standing rate for electricity is 71p per day along with unit rates being a little steep. The bill have a wierd time line as well because they never did an "exit annual statement" when 2 previous tenants left jun 2019, so the bill we now have has that too. and the usage they have given us for a 21 day period is a rediculous amount concidering the regular usages we had around that time. I just need help with what to do. we have contacted them and they were very unhelpful, other than to say we can set up a payment plan for it.

https://www.moneysavingexpert.com/utilities/you-switch-gas-electricity/

But you may need to pay off any arrears before switching.

SnowTiger

YMRhodes said:

we have been renting a house for the past almost three years now, there is me, my partner and our house mate changed last year from another couple to a single person. we have been using a company called Glide for the entire time we have been living at the property, and yesterday we recieved a rather large "usage correction bill" bigger than it has ever been before. upon looking at the bill the standing rate for electricity is 71p per day along with unit rates being a little steep. The bill have a wierd time line as well because they never did an "exit annual statement" when 2 previous tenants left jun 2019, so the bill we now have has that too. and the usage they have given us for a 21 day period is a rediculous amount concidering the regular usages we had around that time. I just need help with what to do. we have contacted them and they were very unhelpful, other than to say we can set up a payment plan for it.

I guess you've done all the wrong things: didn't provide opening meter readings, haven't looked for a better deal and haven't provided monthly meter readings.

IIRC Glide accounts are usually set up by 'helpful' landlords for shared (often student) households.

Glide's charges are horrendous.  It seems you're on their standard tariff: 

Standing (daily) charge: 74.55p
Price per kWh: 24.22p

They offer a 'lite', temporary, tariff for customers who move in to a property, which isn't quite as horrendous:  

Standing (daily) charge: 28.5p
Price per kWh: 19.04p

Who was paying the bill before the other tenants moved out?

Gerry1

Big mistake to use Glide.  If you can't work out a system and trust your housemates to pay the bills you shouldn't be living under the same roof.

Just read the horror stories about Glide.

Talldave

Using Glide is like being voluntarily mugged.

YMRhodes

JohnB47 said:

There are so many questions to ask you but the key one is, do you have readings for Jun 2019 when the last tenants moved out?
Other questions are:
Do you have regular readings from Jun 2019 until now, so that they show a usage pattern? Did you get bills from Glide?
If you pay by Direct Debit, on what basis was the amount decided?
Other questions will follow, no doubt but these are for starters.

we have the meter reading from the day they left. and almost every month after that including this month except december and march. we never really recieved bills other than the "thank you for your payment". we paid an allotted amount that they set up at the start and it never changed. we got one other "annual usage charge" in the 2 years that my other housemates were here and we thought we had one once they left, turns out they never did it and just lumped us with it now. 

YMRhodes

Gerry1 said:

Big mistake to use Glide.  If you can't work out a system and trust your housemates to pay the bills you shouldn't be living under the same roof.

Just read the horror stories about Glide.

I have used glide for years, never had a problem until now. and we worked out a system for the bills, they were just not the best at getting them to me on time.

SnowTiger

YMRhodes said:

Gerry1 said:

Big mistake to use Glide.  If you can't work out a system and trust your housemates to pay the bills you shouldn't be living under the same roof.

Just read the horror stories about Glide.

I have used glide for years, never had a problem until now. and we worked out a system for the bills, they were just not the best at getting them to me on time.

It might be useful if you gave us a few dates and real meter readings.

I suspect the problem is that you're on what is probably the most expensive electricity tariff in the UK.  Perhaps what you were paying previously wasn't so obvious when when the bill was split between four people.

Electricity consumption probably didn't half when four become two.