Tonik energy dire

Gran22

Joined this supplier as it featured in ML energy switch. Like others I only got electric but they fixed it and now I only get gas. 

There customer service is awful. The call centre appears to be based on South Africa. I struggle with accents. I am going to take my energy elsewhere and pay penalty to leave as customer service so bad. 

Please think before applying to join Tonik. I was a previous customer and had no problems 2 years ago.

They say the right words but don't help, never return promised calls. Worst supplier I have ever dealt with.

mark20000

I agree. Avoid them now. They were very good but now awful. They still owe me money after 3 months of leaving them. 

smurth

I signed up to switch to Tonik on 8 April.  Electricity switched but gas 'unsuccessful' - their term.  I am promised to get gas switched by end of June - that's 81 days.  Customer service poor/absent.  I did use Tonik 2 years ago and they were fine then but would not recommend now.