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E-on...
Can anyone help me... Basically I got a statement from e-on saying my yearly projected amount is £916 in a 2 bed property, all electric economy 7 heating but and this is a big BUT Since January I have already put on well over £250 prepayment. So all in all works out at about 1,500 a year so near £600 over charge! Why would…
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Best free standing Gas boiler
Gas boiler has just gone, looking for recommendations on best priced free standing gas boilers and is it cheaper to have it installed by the company you buy from or an independent certified gas fitter? Thanks
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Trying to replace a DRAYTON standard Thermostat with a Programmable Honeywell T3 or T4 or similar
I am trying to replace a DRAYTON standard Thermostat with a Programmable Honeywell T3 or T4 or similar. The new ones all seem to be battery powered The current one has the following connections N - Blue, Live - Red, 3 - a yellow wire sleeved red and an obvious earth. The honeywell has a A B C With I believe the A being the…
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Eon smart meters.
I have just had a guy come around to install a smart meter from eon but he was unable to do so as apparently my meter contained asbestos? Seems unlikely to me as the meter installation sticker is from 1995. He said he would have to report this to the gas board? What could I expect to happen as a result of this?
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Edf prepayment meter
EDF say my debt was never added to my account but on my meter it said ‘£xx for debt’ they’ve told me this was for a standing credit because I was in my emergency which I didn’t know! Now I owe over £1000! Can I challenge this?! ty
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Random gas use spikes?
My new smart meter seems to react instantly, ie, toaster went on and the electric usage on the meter went up. But the gas is still confusing me: for example, it says there was a big use of gas between midnight and 1am last night but the heating was off and nobody was up to use any hot water or the stove. There would have…
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Baxi warranty and customer service
Three months ago I had a Baxi boiler installed which I chose because of its long warranty. The boiler engineer registered it on the day it was installed (with my name and details) and I was due to receive the warranty in the post. Three months later I am still waiting. I kept trying to chase this up but never got any…
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Smart Thermostats..
Simple question really, are they worth it? The house i bought 2 years ago currently has a Drayton Digistat RF+ wireless thermostat, but it's faulty (confirmed by plumber today) I was looking at replacing it with a wired one just as a cheap easy fix, but I love technology and now I'm interested in Hive/Nest. Searches online…
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Economy Energy Complaint via Resolver
So, after an exchange of messages via resolver as the administrators claim I have an outstanding balance, it reached the stage I could escalate to the ombudsman. (I don't believe there is any balance outstanding as I had completed a switch away JUST before they went under and every time they messaged with an outstanding…
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Solarplicity cds ltd
Hi I keep getting messages from the above claiming I owe money to solarplicity when in fact they owed me and I had to do a reverse direct debit through my bank as I was owed credit and compensation for late final bill and late credit payment. I have emailed them and tried ringing them they keep egnoring emails and just…
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Didn't use a comparison site, can I claim back money lost?
I signed up to British Gas last year for my gas and electricity. I contacted them directly, mainly because I had been hassled around a lot by a previous supplier and wanted a reputable company (and I was already a previous British Gas homecare customer), but this was my big mistake. After my quarterly statement came in…
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MSE Exclusive Deal Switch to Igloo Energy Pioneer
Following the demise of Eversmart Energy, Ofgem switched me to Utlita. In December 2019, I took advantage of the MSE Exclusive Deal Switch to Igloo Energy and the switch took place on 26th December. My account in the Energy Club was updated around 6th February 2020 and I received an email from MSE Energy Club on 13th…
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Octopus Energy Referral Codes
Amended to comply with Forum Rules and FAQ
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Gas meter
I currently use 2 gas meters, house and Nursery(plants). As of end June the business will effectively close (retirement) so will not be using gas from end of April. Is there a particular way of notifying the current supplier that we do not want them to continue charging the day rate or is a plain old letter all that is…
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Moved house, same appliances and electricity usage has gone way up
Hello. We have recently moved house. The new house is roughly the same size as the old one, and both have oil heating, electric cooker and no mains gas. Same number of people living there occupying the same number of rooms. We haven't bought any new electrical appliances, just plugged in the same old ones from the old…
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British Gas to drop minimum top-up for prepayment energy customers back to £1 - MSE News
British Gas will be reversing its decision to increase the minimum top up for prepayment customers from £1 to £5 after a backlash from customers... Read the full story: British Gas to drop minimum top-up for prepayment energy customers back to £1 Click reply below to discuss. If you haven’t already, join the forum to reply.
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Economy Energy Debt Collectors Harassing me when EE owe ME money.
I left Economy Energy in June 2018, long before they went into administration. In September, the administrators started persuing a supposed "bill" I still owe them.My first reaction to them was to email asking them for proof that I owed them anything - bills etc. I heard nothing back.Today, I received an email basically…
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Octopus £50 referral T&Cs please?
Hi,Could an Octopus customer please share the T&Cs of the £50 referral scheme? I can't seem to find it online.I specifically would like to check -- does it pay out if I was an Octopus customer 10 months ago (if it makes any difference that was just through MSE Cheap Energy Club, not through a referral) - can you switch…
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Energy Switch - via Compare the Market
Hi all, I’ve recently set up up an energy switch from Scottish Power to one of their tariffs advertised via compare the market. I did this before Christmas and as a result of my previous tariff ending are now on the Standard Tariff. Should the process really take this long? Getting through to Scottish Power is a nightmare…
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Bulb Smart Tariff
I've been with Bulb for a couple of years. I don't have a smart meter and noticed they are starting a beta program for their Smart Tariff which requires a smart meter. The tariffs are indicated as follows: Overnight 7.9p kWh 11pm-7am Off-peak 11.27p kWh 7am-11pm Peak 41.44 kWh 4pm-7pm At first glance wonder if I'd actually…
