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Edf prepayment meter

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Toni1986
Toni1986 Posts: 1 Newbie
in Energy
EDF say my debt was never added to my account but on my meter it said ‘£xx for debt’ they’ve told me this was for a standing credit because I was in my emergency which I didn’t know! Now I owe over £1000! Can I challenge this?! ty

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  • Ectophile
    Ectophile Posts: 7,975 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Yes, you can challenge it.  But you need to be really clear about what has happened and what you think they have done wrong.
    The first step is a formal complaint to them.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
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