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Bulb smart gas meter
I've been told by Bulb that they cant install a smart meter for my gas because my existing one is semi submerged type (i.e. below ground in a brown meter box). Pretty surprised at this because as far as I'm aware, this type of installation is really common. Anyone else encountered similar or know how true Bulbs assertion…
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In a mess following erroneous transfer of gas & electricity
I have just found out that my energy supply was transferred from Flow Energy to Scottish Power in August last year. Flow Energy has been taken over by Octopus which complicates matters I think. Octopus were very helpful and told me I am now with Scottish Power. Scottish Power is not able so far to answer any of my queries…
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Pre-paid to standard/credit meter
Morning, My property was fitted with pre-paid gas & electricity meters by the previous owner/landlord, before we bought it. We want to change them on to a 'standard/credit' meter, and are currently looking at switching energy suppliers as well. Our current supplier (Boost energy) only provides for pre-paid meters,…
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Avro
Is anyone else having problems with AVRO? I changed to them for dual fuel in 2018 based upon the offer they had at the time and a very high customer services score. Hmmm...…. Changed to British Gas in September 2019 due to a much better deal. On checking my account with AVRO found I had overpaid by £200+ and so expected a…
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Gnergy Ltd ... going..., going ...,
...won't be long now before they're gone! As I hinted at last month in the 'Breeze gone' thread (post #6), Ofgem have now issued Gnergy Ltd with a notice of failure after the supplier failed to comply with a final order over unpaid Renewables Obligation payments. Ofgem issued Gnergy Ltd with a final order on 29 October…
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Back billing rules
Hi I'm interested to know where I stand on the following. I have recently been told by my energy supplier (npower) that they have been charging me incorrectly for gas. They have issued me with a back bill of £438 which they would liked to be paid for by increasing my current direct debit to £208pm. This is more than 100%…
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You know what annoys me about switching energy supplier?
It's when your old supplier says "please don't cancel your direct debit just yet, we'll use that to refund you if you're in credit". When what they actually mean is "please don't cancel your direct debit yet, we want to take another payment from you then give it you back 6 weeks later". :(
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Ofgem orders nine energy suppliers to become DCC users
Ofgem is consulting on issuing nine energy suppliers with final orders due to them being in breach of the requirement to be Data Communications Company (DCC) users. The suppliers are: Ampoweruk Ltd Better Energy Supply Limited Daligas Limited Enstroga Ltd Entice Energy Supply Limited Euston Energy Ltd (trading as…
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Bulb Energy - Seemingly unable to bill me correctly...
Hi Folks Handful of questions - any advice appreciated. I have been with Bulb energy for approximately 2 years now - and despite my best efforts, the seem unable to bill me correctly. I'm a dual fuel customer - and supply meter readings regularly. Electric - has been fine from day one. Gas - they have been billing me about…
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Switching energy supplier / Warm Home Discount
I’m with Spark Energy and I’m looking at switching supplier. My account is in credit by just over £100 - the majority of this is from the warm home discount I recently got credited to my account. Is the credit balance on my account actually mine and will I get all of this refunded or will Spark keep some/all of this seeing…
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Bulb
Just had a salesman at the door representing BULB. His first words were "don't know if you have heard of us or not but Martin Lewis has mentioned us" It was also his last words as I told him he was talking a load of Sh*** and told him to F*** off. Does Martin know that he is being used in this way?
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High gas usage and potential meter fault code?
I currently have smart meters that are operating in dumb mode after supplier changes. In December my bill was for over 7,000kWh which is approximately 2.5x normal December usage. The readings are correct as I submitted them to the supplier, and still have photographs of them, but I am sure the meter is over reading. Over…
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Ofgem opens investigation into Utilita relating to price cap for pre-payment meter customers
https://www.ofgem.gov.uk/publications-and-updates/investigation-utilita-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-condition-slc-28a-pre-payment-charge-restriction
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Smart Meter - EDF
Could really do with some advice... I moved to a electricity only property in March 2019. When I switched supplier from EOn to EDF (my previous supplier) it became apparent that my meter was faulty. EDF came in and replaced the meter with a Smart meter...which was also faulty! It wasn’t until Dec 2019 that I had any idea…
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Economy energy still owe me
I was in the process of switching when Economy energy ceased trading. They continued to take payments for 3 months after I switched before i realised and cancelled the payments. The Ofcom website said OVO would refund any overpayments but when I tried to contact them they have no record as I was switching to another…
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Switching multiples times, how soon can I switch again?
Hi all Probably a bit of a long winded move but..... I am considering moving supplier to one that pays your current suppliers exit fees. Through MSE Cheap Energy club, I have received the alert that my current suppliers tariff is no longer the best which is true. However I don't think I will stay with the second supplier…
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New boiler cost. Justified?
What can I expect to pay for a standard combi boiler swapped out with minimal pipe work (straight swap) for a 3 bed semi. I have tried to get quotes but any good plumber is rushed off their Diddy little feet currently.......! Boxt seems to be telling me £2 k fitted The boiler offered seems to be £900 in screw fix.
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4100 KWH of gas in 5 weeks / 1 month
Hi everyone I live in a 5 bed student property and we are supplied by glide, we’ve been with glide since 30th October 2019 and from then until 2nd December 2019 (based on our meter readings) we’ve use 4141kwh of gas! I’m so confused as to how we’ve used so much, and bard on this usage they are estimating we need to pay a…
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SMETS1 upgrades
Hi all Just wondering if anyone has any idea about the timescale of when dumb SMETS1 meters are being updated to become live again? I can find nothing obvious online Thanks
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avro no bill in 2 years
i have been with avro energy for close to 2 years come march 2020 and i have not been sent a bill ever the direct debits in the first 12 month come out fine then they was increased last feb / march 2019 and again direct debits have been coming out my bank fine but i have not seen a single bill / statement i did call them…
