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E10 to E7
I thought it was going to be so simple. I am with Npower on the old Super tariff using a single meter with 2 Mpans and four readings. there a two pairs of meter tails, one pair for the 24hr fusebox and one pair for the storage heater fuse box. The 24 hrs side has a fixed tariff with E7 of 16.7p and 8.5p. The heating side…
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Wrong smart meter installed
We have a family property that my late father was renovating to rent out as a retirement income. I lived there prior to this and continued to pay the gas and electric supply even though the house was unoccupied for over 2 years after we left. The house had the old type electric meters and was on economy 7 and then around…
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Toto Energy Final Invoice
Afternoon All, Has anybody else had an issue with their final bill from Toto Energy? I have read my meter at the end of each month, supplied the readings online; and been invoiced as such, with my account being in credit all of the time. My final bill from Toto/EDF has an opening account position (meter reading) from July…
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Switched Energy Provider, Then Cancelled, Now Problem
I was with BritishGas for Gas & Electricity, my deal ended and went onto their default package, I then switched to another provider using MoneySavingExpert's Cheap Energy Club comparison site. I received confirmation emails from the new provider. Only 2 weeks have passed since switching. I have since decided to cancel the…
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Peoples energy- unable to login
Anyone having difficulty login into PE account? I'm unable to login from either PC or mob phone. Passwords are automatically managed on both devices and both fail. Manually inputting fails. Tried calling but gave up after being on hold. Is there an issue or is it me?
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landline installation
Hello, I have recently bought a flat that I intend to rent out. This flat does not appear to have a landline already installed; it doesn't have the usual telephone sockets. I am happy to pay for a landline to be installed, but the telecom companies all seem to only offer deals which include the landline and lock the buyer…
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Moving to all electric house - best options?
I'm buying a house & the only energy connected to the property is electricity. It needs a fair bit of work all round, so within reason, I'm pretty much viewing any initial outlay to get it as I need it as part of the purchase price - (since a home with everything sorted would cost me significantly more anyway). I'm trying…
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EDF Smart meters
We used to have a pre payed meter, we used to just take the key to a shop, and top it up. Then I kept getting texts and emails pestering me when will I book my smart meter, but I resisted for months due to hearing bad things about them,. One common complaint being that customers we're complaining that their electricity…
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single tariff with 2 electricity meters
I've searched both forums and comparison sites and cannot find an answer. We've just moved into an old cottage with 5 storage heaters and economy 7, we also have an oil fired rayburn and a woodburner so we've turned off all the old storage heaters and will get them removed. Is there a way of finding out which suppliers…
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free cavity wall insulation from private company
Hello, A few months ago a company knocked on our door called Alba Insulation Ltd, and gave my husband a pamphlet about cavity wall insulation. They asked him if we were on any benefits, so we could get it for free. My husband explained we were not entitled to anything at all, they asked specifically about child benefit,…
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Switching from Bulb to E.on and smart meters..
Hi all, Here's hoping you can help as E.on customer service wouldn't answer my question. I recently (November) had a smart meter from Bulb. I'm now moving to E.On, should this meter still work with them or will they most likely want to come and swap everything again? I'm pretty sure my current meter is gen 2 as it replaced…
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Billing problem
Good night. Does anyone know how to help me resolve a problem with my new electric company? They have not given me a statement after 3 months. I made the complaint and they have told me information provided to them by the industry was wrong. So then I called South Wales Western Power Distribution on 0845 601 5972 and they…
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Scottish Power have no meters
HI All I have been trying to get my mums white meter comfort meter changed to an E7 meter . been getting the run round and now they are saying they cant do it as they have no E7 meters and there is a national shortage of them . They cant say if or when they will get them back in stock any thoughts on going forward very…
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When to change
Stupid question time At the moment we are with EDF which has a cancellation charge of £60 our contract ends 29/02 and we are moving as have found a better deal Should we start the new contract 29/2 or 1/3 to avoid the fee ?
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The national database
I have looked online and I can not find out who runs this. My gas meter was swapped from credit to pay as you go and the previous supplier did not update the records
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State of play with Smart Meter installations
I've held off getting a smart meter installed until at least they came out with one that worked no matter which supplier you're with. Ovo seem to now be doing that. However I'm still not totally convinced and not sure how to advise my elderly parents ( 88 and 91). At the moment I get their readings and enter them online…
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Eon sent additional bill
My daughter asked Eon if she could pay her quarterly bill early last month. She was expecting a baby around the date the bill was due and wanted to get it out of the way so it was one less thing to worry about. Eon agreed and she paid the bill of around £207. Yesterday (3 weeks later) they sent her another bill for £176.…
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SSE smart meter issues!
A few months ago I switched from npower to SSE. With npower I had smart meters, which were gen 1. I have tried to have smart meters installed with SSE but I have very poor, sometimes no mobile reception at my house. SSE have failed to get the electricity smart meter connected to the network twice and both times not…
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Gas Meter incorrect address
Hello, So, previously, I was topping up my gas via a British Gas card. PayPoint was used to top up. All was fine until just recently I found out British Gas have switched from PayPoint to Payzone. This was when my issues topping up began. My gas card was not being accepted by the Payzone machines in any of the stores I…
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Which Dimplex Storage Heater?
Need to replace a damaged electric storage heater ( it fell from its hinge ☹️ - must have been badly fitted) with a new one. It’s for a room 3.5 m X 3 m, economy 7 electricity tariff, the old heater was a Unidare WMS718N ( its size when I measure it without its feet is approx - height 64 cms X width 79 cms X depth 19 cms).…
