avro no bill in 2 years

baz2011uk

i have been with avro energy for close to 2 years come march 2020
and i have not been sent a bill ever the direct debits in the first 12 month come out fine then they was increased last feb / march 2019 and again direct debits have been coming out my bank fine but i have not seen a single bill / statement i did call them last March asking for a statement but never had one if i log onto the website i can see all my direct debit funds have been paid and they are just sitting in the account on Avro
i watched on the MLMS about energy suppliers are not allowed to back bill after 12 months where do i stand seeing as the direct debit payments have been made each month and what steps should i take

many thank Barry

baz2011uk

also to add i have provided my meter reading each month online (apart from my electric this month as i cant select electric meter reading) i have emailed them regarding this as looks like a website glitch

dogshome

No bills issued for 2 years most certainly puts your account within the realms of a claim for " Back-billing" relief.
This rule protects customers from BILL SHOCK where a supplier fails to supply bills for over 12 months, and prevents the supplier billing for any energy supplied prior to the12 months before they did manage to produce a bill.


BUT
As you have been paying out your D/Debits for the this entire 2 year period, there is little or no Bill Shock and the accumulated credit will be set against the bill when you get one.
Only if the D/Debits don't cover the bill for the first year, can you claim Back Billing relief on the difference


Forget the phone & Emails - WRITE a letter to Avro heading it Complaint