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New Build-Delay in being able to switch away from EON
Son moved in to a new build on 1st November and at the time advised all houses on the estate would initially be with EON but would be able to switch away after 7 days. Has tried to switch away to AVRO to be told following: Unfortunately when checking your details on the national database, your gas meter does not have a…
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Help please
I'm not sure if I'm asking this on the right board. Last year I switched my electric supplier from Extra Energy to Bulb. A few days later Extra Energy went into receivership and all customers were moved to Scottish Power. Scottish Power tried numerous times to take my supply but eventually go the message that I'd switched…
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PayPoint top-up for British Gas prepay customers to end – MSE News
The way British Gas customers with prepayment meters top up is changing from 1 January, as they'll no longer be able to use PayPoint at their usual newsagent or supermarket...Read the full story: 'PayPoint top-up for British Gas prepay customers to end – what you need to know' Click reply below to discuss. If you haven’t…
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Smart meters – BEWARE
So the man came to change the gas and leccy meters for EDF. Before he goes he tells me that the fuse box/board that’s been fine for the last 20 years or more, no longer complies with modern regulations, and that he is supposed to cut the electricity off, but isn’t going to. There’s also something wrong with siting of the…
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Combi boiler pump leak
Hi Thanks for reading! Please any advice or hint what can cause combi boiler pump to blow.Well ,first time happened in April and was tipping the fuse and was replaced by engineer at a cost of 250£ in total pump and work.after heating season in May was working ok till end of August when was replaced again ,again same cost…
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EDF Contract
My EDF Contract expires 29 Feb 2020. The T&Cs state that I can change tariff or supplier within 90 days of that date without incurring the exit fees. That is 1 Dec 2019 onwards. I understand that when switching supplier, there is a 14 day cooling off period and the switch then takes 3 days after that. So if I initiate a…
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Switching to Pure Planet
Thanks a bunch MSE! My contract with Ovo Energy recently came to an end so, as advised by MSE, I switched. Searching MSE, Pure Planet seemed to be offering the best deal so I went with them. I did all the final meter readings, etc and thought the switch would be painless as it was in the past. This is quickly becoming a…
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nPower problem
Sooooooo, I've been in my house nearly 2 years and I have an economy 7 electric meter. The 'night' part of the meter hasn't moved since we've been in. I never noticed as I just read the meter when asked and I don't make a note of the numbers. It may be that the day part turns at night, I've just been advised to check this.…
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Maisonette Gas Connection
Hi all, I live in the upstairs of a Maisonette (One building, I own the top floor, my neighbour owns the bottom floor). I currently only have electric to my place - I have a conventional boiler with two tanks in the airing cupboard, and I use storage heaters for heating. I just used findmysupplier.energy and found that…
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Gas bill for neighbours meter
Hi, I'm in a bizarre situation and nPower are being useless at sorting this out. I pay my bill with a direct debit. I recently looked at my most recent bill when I was considering moving supplier and I noticed that although the bill is addressed correctly, it says that the bill is for the meter at my neighbour's address. I…
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Advice About Electric Heating
Hi, My partner and I are about to move into a new flat which is off the mains gas network and would really appreciate some advice about heating our new home with electric! We're about to move into a two-bedroom, one-bathroom ground floor flat (approx. 60 m^2). I would love to ask all the heating experts out there - what do…
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Strange problem with Vaillant Boiler
We have a Vaillant ecotec pro 28 and over the past week the radiators have been turning on randomly from the boiler itself and not how we normaly turn them on from the thermosat timer in the hallway, the timer has been powered off since last winter so that cant be sending it instructions, The radiator icon is flashing on…
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Electricity Billing Issue with Transport Costs D-Energi
SORRY THERE ARE NO IMAGES- THE FORUM WOULDN'T ALLOW AS ITS MY FIRST POST I am a small business and last year took out a long term energy contract for 4 years with supplier D-Energi. I found them on compare the market and contacted them directly and I was advised by the salesman that I could get a better deal if I went…
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Faulty meter ?
Hi new here but desperate! Got my gas energy bill recently and found that my gas usage had gone up massively from m May so i had actually used more gas in the summer than winter. So i started checking my meter over ,9 days i used 15m3 then in 2 days 42m3 ! My supplier says these figures are perfecly normal. I also tried…
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Responsibility for correct electric meter in a council property.
Hi all, First post here, im trying to help my friend get out of financial difficulty with her bills etc. Looking at her council property, where she has resided for over 6 years, I’ve discovered she has an economy 7 electric meter and has done since moving in. When she moved in she had a gas combi boiler (no tank) and gas…
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Smart to not smart (2) pay as you go
a neighbour has been conned into having a smart meter fitted , he is on pay as you go his in house display refuses to run on batteries recently he has run out of electric , having used his emergency up , called at local shop and paided , often £40 or so now when he comes home , no electric , he has to go and press button…
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Smart to not smart
Hi I have smart meters and will be switching to a supplier who can't make use of the smart functionality so they'll become dumb meters. My switch date is 2nd December but they said they'll email me on 27th November for opening reads and I'll have until 6th December to provide them otherwise they'll estimate my opening…
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Sudden spikes in electricity usage
Okay this is a bit of long and confusing one, so please bear with me. I'm trying to sort this out on behalf of my disabled aunt who is having a nightmare with her energy bills. She lives in a 2 bedroom flat, but she is the only occupant. During the week she is not at home from 8:30 until around 4:30. She does not have…
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Energy Club results List are odd
I've just signed up to the Energy club today and am CONFUSED (I dare not say Dot anything) at the result which offers a £100 saving by signing up to my current supplier on the same, still unexpired, fixed term contract. How can this be? My new confidence in MSE is a bit shaken AND I'm astonished that my current supplier…
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Switching British Gas Tariff via Cheap Energy Club
I am currently on the British Gas Energy Plus Protection Green May 2020 dual fuel tariff (which has £60 exit fees until March next year) but Cheap Energy Club shows me I would be better off with the British Gas Home Energy Plus Protection Dec 2020 tariff. Can anyone tell me if British Gas would charge the exit fees on the…
