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just moved flat - switching supplier
I'm moving into a flat that I've just bought, how do I go about switching supplier? Do I need to know who I'm currently with or can I just go to a comparison website and switch without knowing that? This might seem like a daft question, but I've never had to deal with bills as I've always rented and bills were included in…
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Bulb £100 cashback for giffgaff customers
Existing giffgaff customers switching to bulb can get £100 payback (cashback) http://www.giffgaff.com/gameplan/landing/bulb-offer-terms?utm_source=giffgaff&utm_medium=email&utm_campaign=email-ggm_OBC824_V1&ggCampaign=email-ggm_OBC824_V1 Seems you need unique tracking link. Mine came by email
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Being overcharged based on estimated meter readings - rights as a consumer?
My landlady complained about the electricity bill and is in dispute with the company (Green Star Energy) about it. I took a look and every single bill has been based on an estimated meter reading. The actual meter readings are 3000 kwh lower than what the most recent bill was. Their online meter history shows they've never…
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Avro Energy - Doubled my DD, tell me I can't switch plans or move away till the debt is cleared?
Hi there, I'm am so grateful for any advice that can be passed on. I have my Energy (dual) with Avro, I haven't been sending the meter readings - which is my fault. When they came to do a meter reading in November, they added a debt of £150 per month to "catch up" on the bills, meaning I just received an email saying they…
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Solarplicity YET MORE PROBLEMS
My Saga with Solarplicity has been a nightmare, EVERY month there is a problem with them, I call them every 2 weeks or so, the South African call centre say they will do something but they DO NOTHING. I am scared to leave because of all the problems others have when they try to leave this company. I now have TWO MORE…
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Possible shipperless gas supply, help!
Hi everyone, So, I've owned my property for 18 months or so and sub-let to a friend in that time. He's been dealing with all the bills, and 'assumed' gas and electricity both came from SSE on a prepaid meter. Turns out that SSE only supply electricity to the house. No sign of a gas bill whatsoever! SSE have denied owning…
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Debt...No switch
Hi, Grateful for any advice here... So,I decided to start shopping around for a new better gas/electric deal Sept 18. Provided an up to date metre reading,explained that I could only provide 4 digits on the app for gas but my metre had 5. This was because the box had been changed but they hadn’t updated the grid…
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Debt on energy account - Update
Hi all A while back I posted about a substantial debt I had accrued on my energy bill (gas & electric). The debt was £575. Basically, unbeknownst to me, my direct debit wasn't covering my energy use. I mentioned in my post that I was considering going to the ombudsman and a number of you replied and there was debate about…
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Switching from 1 tariff to another
As per the title but still staying with the same supplier. After seeing the email regarding a deal with BG through the MSE email, it states that existing customers can get the deal too but what i am wondering is .... will i be charged early exit fees if i switch to the new deal even though i am already with BG ? Woops, i…
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Electric meter removal
Hi, i have acquired my neighbours house and looking to disconnect the meter. i have have been advised by the local Electric distribution that the meters feed in the the house next door so disconnecting the meter will mean the house nextdoor will need a new supply. I dont understand why cant they just remove the meter and…
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EON saying that smart metres are a legal requirement
I have a letter which contains a black box which says : What happens if I don’t do anything about this letter? By law we have to come and change your meter. This work is very important to us and to you, helping to keep you safe. If we don’t hear from you, will keep trying to contact you until your meter is changed. I am…
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EON contact details
I have tried to get in contact with the Complaints team as I have had a problem for over 10 months now trying to move my electric. I have called and they were busy and was told they would call back and also on the online chat I asked for a call but got disconnected and guess what no call. Does anyone have an email address…
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moneyexpert .com
Not sure where to report these people vut today in Manchester they are stopping people asking about energy suppliers When i said moneysavingexpert.com sort mune they showef me their ID and sort of tried to make out it was you guys but i.repeated my self on who i was using. Someone who isnt that clued up could have been…
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Final bill from Eon 😡
Hi there I am needing some help and advise.. I switched to Eon November 18 as they were apperntly the cheapest according to u switch.. So the direct debit was set at £97 a month grate thats £10 cheaper than the previous supplier . So after Christmas they told me I needed smart meters l.. so they were fitted at the…
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Scottish Power Contact Details Plea
Morning lovely MSErs, I have been in a loop with Scottish Power complaints mechanism since August 2018 , and am more or less getting to the end of my patience - so much so that the original grievance is now paling into insignificance next to the frustration with how I have been dealt with since. Letters , though uploaded…
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Scottish Power
I moved from Scottish Power in 2013 and I have asked them to check if there was any unpaid credit on the account at that time. They have replied asking me to pay £10 for a Subject Access Request. Surely that is a misuse of the GDPR? Thanks Lynne
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Supplier raised objection, now resolved. Old supplier did nothing, new supplier cancelled transfer.
Hi all. Wondering if I could get some insight on this. I initiated a transfer of supply almost 3 weeks ago and received an objection from my old/current supplier. I queried this and received a response 3 days later telling me it was due to an outstanding debt. I called them and resolved it, and was given no further…
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First meter reading in over a year is massively different to estimates
Hello, We recently switched to Bulb and needed to supply meter readings from British Gas. When I came to do this I discovered I couldn't get a reading from the gas meter as the display had failed. I contacted British Gas and they confirmed that they hadn't had a reading for over a year (the meter is outside so we don't…
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Back to BG from Bulb?
I swapped from BG to Bulb on 29th March 2019 because my deal with them ended and I have just been notified from CEC that if I went back to BG I would save £83 a year. AGHHHHHHHHH! I'm going on a fortnights holiday on Sunday so should I initiate the switch before I go or wait until I return or not bother because Bulb will…
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Martin Lewis
Hi Martin an open invitation to look into the mess that is Together Energy.
