EON contact details

dexterwolf

I have tried to get in contact with the Complaints team as I have had a problem for over 10 months now trying to move my electric. I have called and they were busy and was told they would call back and also on the online chat I asked for a call but got disconnected and guess what no call.


Does anyone have an email address for a senior complaints manager please as the level of service has been dreadful.

Benight

You can contact eon using their website here:
https://www.eonenergy.com/for-your-home/residential-contact-us

Or if you prefer to email (and so retain a copy of your message), you can email using the address given there

To switch supplier, contact the new supplier of your choice and they should handle the whole switch for you

Former_E.ON_Company_Representative:_Malc

dexterwolf wrote: »

I have tried to get in contact with the Complaints team as I have had a problem for over 10 months now trying to move my electric. I have called and they were busy and was told they would call back and also on the online chat I asked for a call but got disconnected and guess what no call.


Does anyone have an email address for a senior complaints manager please as the level of service has been dreadful.

Hello dexterwolf and I'm sorry you've struggled to contact our Complaints team. Not sure where you're at and thought it might help if I outline how we look after complaints.

Any of our advisors can raise a complaint. It doesn't matter whether you contact us by phone, email, Live Chat, Social Media or by letter. Please use the link Benight has posted - thanks Benight.

If our front line advisor is unable to resolve it within 24 hours, they'll pass it to a Complaint Manager in the area that specialises with the matter in question. This manager will take ownership of the complaint and see it through until we're able to offer a resolution.

If you're unhappy with this offer, the complaint will go to our Reviewers for a second look. They'll either uphold the original resolution or offer an alternative. If this remains unsatisfactory, we'll send a Final Resolution Offer letter explaining our position. This can be used to go to the Energy Ombudsman for an independent assessment. Where complaints are over 56 days old, customers can go directly to the Ombudsman. No need to wait for a letter.

Have we been aware and looking after this for 10 months? If we have, you'll be able to go directly to the Ombudsman. There's more information about this including details of how to contact them on our website.

Sorry again you've struggled to move this forward dexterwolf.

Malc