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I've switch supplier and the old supplier has charged me
I've received a letter to pay £195 from my old supplier of gas. I'm on a pay-as-you-go/key meter. I've had the key meter for 2 years now. How is this possible?
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Trying to switch From E.on to Bulb!
I posted this on the E.on feedback thread but not sure that was the correct place to put it so I'm starting a new thread here. Apologies if I have done wrong but I need advice! I have been trying unsuccessfully to switch suppliers from E.on to Bulb for over two months! I first tried on the 16th February but this was…
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energy help required
hi i own a large Yorkshire stone house quite well insulated with 4kw solar system on my roof i have quite a new boiler and ample radiators however 10 months of the year i need to keep the heating on constantly due to my partners health being on blood thinners which results in very big gas bills obviously in a normal…
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Price rises that Energy Suppliers don't tell you about
I switched my gas and electric to Orbit in March to their 10%4life tariff. It was he cheapest deal coming up on Cheap Energy Club. The last communication I received from Orbit about rates in mid Feb meant I expected to be paying about £2.5k per year. I was vaguely aware of general energy price increases in April but had…
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Business gas complaint - any experience?
As a small business we rented a light industrial unit for 4 years but only used it for storage. Visited once every few months, and turned the lights on, but nothing was ever connected to the gas. In fact, I don't think we remembered we had a supply, or attention wasn't drawn to it by the landlord. My memory of…
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EDF say I'm only allowed 2 free statements a year?
Swapped to EDF back at start of Feb through cheap energy club. My first direct debit came out and I waited all last month and this month for a statement. Never received one so I went onto live chat and I've been told because I swapped through cheap energy club I'm on a "budget" direct debit and I am only allowed a free…
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New House - Electricity Only
Hi All, We have moved into a new house 2 months ago. Its semi-detached 3 bed property with a garden room. Its Electricity only. There are:* 3 reverse cycle air conditioners in the property (i.e. heating and cooling) (one in the garden room and 2 in the house), * 5 electric radiators (2 in the living room, plus 1 in each…
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Energy companies underquoting to get customers?
Six months ago I switched energy companies via an auto switch service. The initial quote was very competitive so I accepted it. At the six month review my monthly payment has jumped by more than £30 even though my home circumstances have not changed and it hasn’t even been a cold winter. I am still awaiting a response from…
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NEST thermostat
Help!!! I have a NEST thermostat and I have it scheduled to come on at 06.00 and go off at 08.00 then on at 16.30 and off at 20.30. However, it keeps turning the heating on at 01:00 and setting the temperature at 22c. Any ideas what is going wring please?
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Being charged by two energy providers
Hi all, I switched energy provider and this is the first month they have billed me but just checked my bank account and saw my old one has billed me today as well. Are they allowed to do this or is it an error? Thanks
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VAT on early termination fee?
After the worst customer service experience I’ve ever encountered I’ve decided to leave EDF although I pay the £70 early dual fuel termination fee I am marginally better off with my new tariff and would not consider for such a low amount but determined to leave this shocking company and its pathetic CS. I want to calculate…
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Smart meter menu - what it means
Hi, have been going backwards and forwards with my supplier since my smart meter was installed last October. Since then the meter is reading over 4000kwh for a small flat with hardly any usage. They have said to take readings over 7 days and also turn the power off and see what the meter says. Can anyone please advise what…
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Economy 10 to 7
Hi all, please help ! At the moment we are on an economy 10 Tariff with npower and the monthly bill have gone up to £110 a month based on us using Day rate 1814 kWh Night 147kwh Heat 4798kwh. Unfortunately we have what they call a complex meter so are locked into Npower as no other company will other us electricity because…
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I'm getting free gas...
Hi all, About 3-5 years ago, we made the switch from having oil heating our house to gas. Everything went smoothly with the gas network. I tried talking to my energy company way before the gas pipe was laid, once it had been laid, and after it had been laid and I could use it. I rang the energy provider, I emailed, I tried…
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Problems moving house following switch
Good afternoon I am struggling as I signed up to switch to E-On a few weeks ago before the price hikes with a view to moving house and taking my tariff with me (it was advertised by MSE as portable). However I have now moved but E-On are saying my tariff isn't portable and I have to take it up with MSE. I'm not sure what…
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Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds...Read the full story: 'Extra Energy customers still waiting for credit refunds five months after it stopped trading' Click…
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HELP - How do I reduce my electric usage?!
In the last 3 years my electric usage has apparently increased by 67%!!!!! Nothing has changed other than installing under floor heating in a small bathroom & toilet 2years ago. I'm all electric so water boiler and a couple of oil filled radiators run off the electric but I just can't understand why the increase, the knock…
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Cancelled appointment
I have boiler cover with SSE and booked for the annual service which was scheduled for today. I received several text messages form SSE confirming the appointment today and received the last text message yesterday confirming that their engineer will attend. I have just received a call from SSE stating that due to…
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SSE defy logic
As we all know(?!) energy companies are fond of direct debits because a monthly payment allows for differences between summer (surplus) and winter (drought). Logical. So it was a shock, in January, to be told I was to be refunded a surplus and my D/D would reduce by £45. Illogical. Now the winter is over(ish), my account…
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Outfox the Marklet suddenly demanding stupid money?!
I joined Outfox the Market in April 2018 and really need advice as when I spoke to them on 23rd January I was in credit by £230.24. Since swapping over to the my new gas/electric supplier, they now tell me I owe them £1,625 as this is based on the reading my new supplier has given them?! They have always been chopping and…
