Trying to switch From E.on to Bulb!

f3lix

I posted this on the E.on feedback thread but not sure that was the correct place to put it so I'm starting a new thread here. Apologies if I have done wrong but I need advice!

I have been trying unsuccessfully to switch suppliers from E.on to Bulb for over two months! I first tried on the 16th February but this was blocked by E.on. Email from Bulb stated "Your current supplier has objected to it".
I emailed E.on and the reason given was that they were updating their records to a single supply site and as soon as this was done I would be able to transfer.

On the 4th March I called and was told all should be OK to go ahead with a switch. I tried once more but again switch was blocked! I called E.on again and was told it's because I have two MPAN numbers and it would take time to sort out.

I called again on the 19th March and was told they would let me know when I could switch. I also asked form something in writing explaining the situation. Nothing received!

Called back on the 27th March and was told to leave it 2 weeks and all should be sorted. Once again asked for something in writing and once again nothing received.

Called back on the 9th April and was told that I should now be able to switch. Once again the switch was blocked!

I emailed E.on complaints who replied that I did in fact have 2 MPAN numbers and that one was correct and showing my supply as live, the second one had been de-energised since 15th March 2016. They suggested I called Bulb and get them to clear the second MPAN from their system which would allow me to switch.

I called Bulb who said the reason the switch could not go ahead is that on each occasion E.on objected to it.
Emailed E.on, here is the reply:

From what I understand the problem is that you're trying to change supplier but keeps getting objected. Firstly, I am very sorry that your supply keeps getting objected by your new supplier. I have spoken to our change of supplier team, they've confirmed that the supplier you're going with does not support your current meter type (Economy 10). This would be objected by them when they gain the supply. I've been advised if you would still like to go with the supplier we'll have to change your meter to become one that is supported by them. There is a charge of £64.76 to get this exchanged. Please let us know if you would like this to happen, and we can book you in for the meter exchange.

WHAT, BUT.....HELP! :mad:

A quick Google search returned "Yes, you can switch to Bulb with an E10 meter". I will call Bulb on Tuesday to see what they say!

Please can anyone advise on what I should be doing, and can I get compensation for time, stress and what would be a cheaper tariff?

Thomas_Edison

Ooh a fun one, this is quite the mess. There are 2 possible situations.

The de-energised MPAN was correctly de-energised and needs to stay that way. E.on should then decouple the related connection on their system which is causing the automatic objection and Bulb can then apply for the live MPAN only.

Or the MPAN was de-energised incorrectly so E.on needs to update the national database and Bulb will have to update there's to match. Bulb will then need to apply for both MPAN's. Be aware 2 active MPAN's would mean Bulb would charge you for an additional standing charge. It's much better and simpler to only have the 1 active MPAN if possible.

Explanation:
You have/ had what's called a related MPAN set up - 2 MPAN's that are paired together. These were set up for people without gas heating and 1 MPAN recorded normal electrical appliances consumption and the 2nd is for the heating.

Related MPAN's have to be switched together so both need to be requested otherwise the switch will be objected to by the current supplier.

In your case however if one was de-energised E.on should have decoupled the MPAN's as de-energised means no longer in use/ active. So the new supplier, Bulb in this case would never request it.

PaschalFun

Sounds like Bulb energy have actually done you a favour, surprisingly

Former_E.ON_Company_Representative:_Malc

f3lix wrote: »

I posted this on the E.on feedback thread but not sure that was the correct place to put it so I'm starting a new thread here. Apologies if I have done wrong but I need advice!

I have been trying unsuccessfully to switch suppliers from E.on to Bulb for over two months! I first tried on the 16th February but this was blocked by E.on. Email from Bulb stated "Your current supplier has objected to it".
I emailed E.on and the reason given was that they were updating their records to a single supply site and as soon as this was done I would be able to transfer.

On the 4th March I called and was told all should be OK to go ahead with a switch. I tried once more but again switch was blocked! I called E.on again and was told it's because I have two MPAN numbers and it would take time to sort out.

I called again on the 19th March and was told they would let me know when I could switch. I also asked form something in writing explaining the situation. Nothing received!

Called back on the 27th March and was told to leave it 2 weeks and all should be sorted. Once again asked for something in writing and once again nothing received.

Called back on the 9th April and was told that I should now be able to switch. Once again the switch was blocked!

I emailed E.on complaints who replied that I did in fact have 2 MPAN numbers and that one was correct and showing my supply as live, the second one had been de-energised since 15th March 2016. They suggested I called Bulb and get them to clear the second MPAN from their system which would allow me to switch.

I called Bulb who said the reason the switch could not go ahead is that on each occasion E.on objected to it.
Emailed E.on, here is the reply:

From what I understand the problem is that you're trying to change supplier but keeps getting objected. Firstly, I am very sorry that your supply keeps getting objected by your new supplier. I have spoken to our change of supplier team, they've confirmed that the supplier you're going with does not support your current meter type (Economy 10). This would be objected by them when they gain the supply. I've been advised if you would still like to go with the supplier we'll have to change your meter to become one that is supported by them. There is a charge of £64.76 to get this exchanged. Please let us know if you would like this to happen, and we can book you in for the meter exchange.

WHAT, BUT.....HELP! :mad:

A quick Google search returned "Yes, you can switch to Bulb with an E10 meter". I will call Bulb on Tuesday to see what they say!

Please can anyone advise on what I should be doing, and can I get compensation for time, stress and what would be a cheaper tariff?

Hello f3lix and I've just replied to your post on our feedback thread at the link below.

https://forums.moneysavingexpert.com/discussion/comment/75730474#Comment_75730474

Thanks f3lix.

Malc