We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Cancelled appointment
Options
I have boiler cover with SSE and booked for the annual service which was scheduled for today.
I received several text messages form SSE confirming the appointment today and received the last text message yesterday confirming that their engineer will attend.
I have just received a call from SSE stating that due to circumstances beyond their control, my annual service has been cancelled. After pressing them, they stated that they have been inundated with work over the last few days and haven't been able to catch-up.
I have had to book another appointment and asked them about compensation for the cancelled appointment which they stated that they do not offer.
Is this right?
I received several text messages form SSE confirming the appointment today and received the last text message yesterday confirming that their engineer will attend.
I have just received a call from SSE stating that due to circumstances beyond their control, my annual service has been cancelled. After pressing them, they stated that they have been inundated with work over the last few days and haven't been able to catch-up.
I have had to book another appointment and asked them about compensation for the cancelled appointment which they stated that they do not offer.
Is this right?
0
Comments
-
Depends upon their terms and conditions .
It has no law giving compo for a missed appontment .0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards