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Epic British Gas complaint-advice please !!
My 91 yr old mum has BG homecare. For the last few years the BG engineers have been increasingly pushing the need for a system upgrade. A few months ago, her hot water stopped. The engineer that came out only took a 2 minute cursory glance at the boiler, checked his notes in his car and then returned saying that because we…
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Initial Payment con
A few days ago I applied for an energy supplier switch from Flow Energy to Toto as this was the best deal for me. I then recieved the final info to set up my Direct Debit at just ovedr £108 a month only to find they were going to take £216 (i.e.DOUBLE!) on the first payment. I objected and asked for a reason and thed…
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Regular readings
Just a quick question. How regular do people send readings? I ask because I haven't sent a reading for 3 weeks and Npower are then straight in with a ludicrous estimate. Is 3 weeks too long because I wouldn't have thought so.
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SSE pays £700,000 after missing smart meter target - MSE news story
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters...Read the full story: 'SSE pays £700,000 after missing smart meter target' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Big Switch
Will you be running an energy big switch again this month. I used it last time to switch to Octopus energy, my fixed deal ends April 20th.
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British Gas switch tariff for existing customers in email how?
Hi I'm currently on British Gas Energy Plus Protection under Jan 20. In the latest newsletter it mentions existing customers can also switch to a new tariff 'if you know how' but then it doesn't say how! Is it as simple as using the energy club link to swap and presumably because you are not leaving the supplier there is…
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Anyone with Octopus energy
Thinking of changing to Octopus, heard its prices are really cheap,i am with green star but not happy with them, Would appreciate any info TIA
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Scottish Power - Can they Increase A Fixed Tariff Mid Term?
I am one of the people unlucky enough to be a customer of Extra Energy with an account transferred to SP after EE went bust in November- a decision I had no ability to challenge. When I was transferred, I was put on the SP basic tariff which is their most expensive and they increased this by about 10% within two weeks of…
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Massive Electric bills from E-On
I am BEGGING for someone to help me on this! So, my partner and I have lived in a one bed flat for just coming up to a year. It runs solely on Electricity and we are unfortunate enough to have Storage heaters (rented apartment so sadly we can’t change them!) We are with E-on and have been paying £64 direct debit per month…
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“Look After My Bills”
I keep seeing an advert on Facebook for an online company called “Look After My Bills”. Has anyone else heard of them or used them at all please?
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Can I swap electricity supplier whilst owing money to another?
I currently have an electricity account with EON. Due to a massive delay last winter/spring with our LPG supplier we had to rely on electric heaters, sending our bills sky high. I am still paying off the backlog £1399. Unfortunately EON are basing my current and future usage on the past year’s usage, which is making it…
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u switch
Has anyone else switched energy supplier only to end up worse off? I switched at the end o f last year from EDF to First Utility after comparing rates on USwitch as they offered a much lower rate At the end of the year I switched again to another supplier as my payments where being increased considerably First Utility then…
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Paying an incorrect meter
I'm looking for advice. I have lived in my flat for 6 years. In December I gave in and had a smart meter installed. During the process EDF discovered the meter i'd been paying was actually connected to another, much bigger, property. We think this must have happened when the house was converted into flats 10 years ago. EDF…
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Extra Energy - debt, no idea what's going on?
Hi I was one of the lucky/unlucky extra energy customers to be put over to Scottish power. That's all I know though, that I'm now on Scottish power. I had about £2k of debt with Extra energy, and I have not been told anything about that? Anyone know what's going?
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Help Needed on Switching from PAYG to DD and a standard meter
Hello 6 weeks ago I moved into a rented property and inherited PAYG traditional meters and there was an existing debt on the gas meter from the previous tenant. The energy supplier is Ovo/Boost..... 6 weeks later, I have had two new meters installed, several failed gas cards, hours of phone calls, inconvenience payments,…
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Prepayment Elec
Arugh when did Electricity become so confusing! Am on a pre payment meter (Gas is D/D) I'd like to change to a cheaper tarriff, was with Our Power - our fairer energy Unit rate 14.94 per kWh standing charge 23.19 a day - £227.60 a year for my 928 kWh yearly usage Unfortunately they went 'bust' so got put onto Utilita who…
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Electricity BIll Queries
HI All, I have been engaged in a 6 month dialogue with SSE (all very amicable but we are politely disagreeing over the bill). SSE sent a bill for £6,700 for approx 2 years of electricity after conducting a meter reading. We pay monthly and had not missed a bill. We had not sent meter reading (not been asked to) and SSE did…
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EDF comparison figures
Until yesterday, I was on EDF Online Saver Mar19v2 and switched to Easy Online Renewal Mar20v2. In my account there was a section to compare these tariffs (now disappeared as now into new tariff period but I have a printout of it). I rang EDF as I couldn't understand the maths that indicated I would be paying pretty much…
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Confused by debit and credits for British Gas
With British Gas, I’m on the temp tariff sept 2019 for electricity and the home energy secure August 2019 for gas. I’m £530 in credit for electric and £237 in debit for gas. What does this actually mean? I’m looking to switch to another provider but am obviously concerned about that the implications would be with these…
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Bulb WHD eligibility
Bulb WHD eligibility The warm home discount is amazing help electricity wise. Currently with SSE and previously with SP. I keep going over bulbs WHD eligibility and are still not 100% confident if qualify. I get pip+wtc+disabled element. And I'm low part time earner <12k p.a. If I thought bulb could honour the 140 WHD end…
