Paying an incorrect meter

Mojolo

I'm looking for advice.
I have lived in my flat for 6 years.
In December I gave in and had a smart meter installed. During the process EDF discovered the meter i'd been paying was actually connected to another, much bigger, property.
We think this must have happened when the house was converted into flats 10 years ago.

EDF agreed I was due a refund on the gas I hadn't used as the meter reading for the correct meter was over half compared to the other one.

They have said they are unable to obtain accurate historical meter readings for my correct meter (which the other property have been paying) so will have to use average consumption.

Therefore rather than receiving a refund for the difference in gas paid vs gas used. They've offered to refund the difference between gas paid and the average amount of gas used by a property in the UK.

I am a single person in a small flat. This does not feel fair at all.

There must be a way to get some historical data from the last 6 years.
Alternatively is it reasonable I ask for an average to be used which is for a small flat?
They're saying they can't use the readings on the meters as one 'may' have been refurbished so we can't assume they started at zero.

All their assumptions seem favourable to EDF and not to me. And as this was EDF fault and not mine this is frustrating.

Am I able to challenge or do I have to accept the minimal refund they are offering?

Thank you for reading

Yellow_mango

Can you ask to use YOUR actual average - ie based on your usage since the new meter was installed? They’ll have data to extrapolate this to a whole year based on what month(s) it is.

dogshome

The deal is most certainly not fair

The "Average" customer use figure for households in the UK, is 12,000Kwh a year, but like all "averages" measured over a multiple market it is total rubbish.


Reject the offer the Offer in Writing and propose

There is a Start Reading for the new meter in December 18, and there will be a reading 364 days later in December 19, which gives an accurate figure of your years consumption, and it is on these figures that EDF's debt to you should be calculated

Mojolo

I've requested they use data from my property and after some pushing my refund has increased to 5 times the original offer. Thank you for replying!

dogshome

Maybe, maybe not, the best way of calculating what they owe you


The figures EDF are working on from the new meter cover just 3 months, and that is the Winter period when Gas consumption is high.
They are Estimating what you will use over the Summer & Autumn months, which means that their figures for 75% of the year are pure GUESSWORK.
Before you accept the offer, ask EDF how many Kwh a year they have used to calculate the rebate, and file that figure away



You know what the new meter read was when it was installed - send in a meter read every 8 weeks, (EDF will issue a Statement/Bill for each one), and most importantly send in a meter read on the annual anniversary of the meter's installation.


Total up the annual Kwh from these bills, and if it's less than the EDF's guess figure, put in a further claim on a letter headed Complaint.


Too much trouble? Just keep in mind that EDF really tried to stitch you up with their 1st offer

kazwookie

Go round and ask the people in the other flat, if you can have their readings or a copy of their bills (without their names etc on them) for the meter and explain what has happened, as they will also be in for a shock as they will be getting bigger bills.