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Energy

Archives for January 2019

Your experience of ECO GRANT replaced Storage Heaters on Economy 7 10 Superdeal or 3 rate tariffs?
A OAP friend has just had replacement Night Storage Heaters with help from the ECO Grant Scheme. Some of the old storage heaters have been replaced with panel heaters or the new HHR storage heaters. (HHR = High heat retention) ECO is supposed to reduce OAP electric bills. My friends has increased:eek: Interested in other…
Rep for Scottish Power?
Wondering if there would there be a rep for Scottish Power that visits the board? Scottish Power - I keep trying to pay a bill and your 'inhouse payment team'/debt collections keep telling me my account is on hold due to 'system issues' twice in a month when I've called now!!?? Do I pay the balance that I think I have and…
cold weather payments
DWP sending out the cwp if your weather station is Albemarle. Check your bank accounts as letters maybe later. From 17 jan to 23 jan.
Brilliant/Northumbria energy merger?
Brilliant Energy supply my electricity. I have been very happy with the service but today I got an email from them stating that they are forming a "partnership" with Northumbria energy and it will be Northumbria who supply my electricity. They say my new tariff will be slightly cheaper and of course I've got the option to…
Future Energy Administrators CDS
I have received a letter dated 17.1.2019 from CDS (an Administrator) advising I owe money for an energy company (Future Energy) which went into liquidation January 2018, however, I changed my supplier September 2017 and was not with this company when it went into liquidation. If I did indeed owe Future Energy any money…
Energy comparison site figures - I'm confused
I am trying to find the best Gas and Electricity tariffs for my mother, using various comparison sites. The estimated annual costs based on actual usage figures for last 12 months vary from site to site. I set up a spreadsheet to calculate annual cost of standing charge plus annual cost of fuel minus any discount for each…
Energy Ombudsman
So having been with TOTO energy 4 months, i got fed up with how abysmally i and other customers were being treated, misleading sign ups, constant telephone and email harrasment, direct debit abuses, in the last instance, being told it was in my best interest that i gave them an extra months payment because it was getting…
New Regulations
Hi Last Summer (2018) Martin said that new Ofgem Regs re energy supplier switching will be in place by January 2019.I'velooked for the details of the regs (including Ofgems own site) but found nothing.Does anyone have any update re these new regs please. Thanks to all Bryboy
Scottish Power Best Deals ?
So... - I do a comparison of current energy deals on Cheap Energy Club page - my previous deal ends today... I also login to my Scottish Power account - and I'm offered 2 new deals - neither is as good as the Cheap Energy Club deal with Scottish Power - so I go back to Scottish Power page and start a webchat with them -…
scottish power/changing tariff
scottish power has come up on my mse energy club site and price seems to be similar to what i already have with them which actually ends today. after logging into my account to switch , the cheapest tariff showing is more than the mse one. would they allow me to switch thru mse (as i am already with them) , as it would be…
octopus energy?
hi, i have searched forums but cannot find any info about octopus energy, i need to switch today as its last day of my scottish power jan 2019 (i know i've left it too late, due to ill health) can't find octopus on mse energy club site, but it comes up on switchwithwhich can't decide whether to go with bulb or octopus any…
Changing enery supplier / Direct Debit
My mother-in-law would like to change her energy suppliers ( i.e Gas and Electric) but she does not want to pay via Direct Debit since she likes to receive her bills via paper then she can see how much money it costs each month. She is frightened that if she pay's via Direct Debit she may not always have enough money in…
THTC suppliers
I currently have a THTC meter in my rented property and was with Our Power who have now ceased trading. Wondering if anyone might know any suppliers other than SSE who provide a THTC tariff?
EDF now just booking smart meter appointments without asking
So I take care of Gas/Electricity switching for my grandmother, so her account is linked to my e-mail address as I submit meter readings online for her and such since she's basically a technophobe for anything more than a TV, and when I checked my e-mails this morning I had one from EDF saying "Thanks for booking an…
Heat exchanger cover
Hi A elderly friend has a heat pump? Exchanger heating their house. It hasn’t a bore hole into the ground if that helps. Anyway it was s government Jonny so they receive money each month as part of the deal. The company that installed it has gone under. Question is, as this has to be maintained and insured, anyone know who…
New boiler - broken down 3 times 2 days
Any idea what me consumer rights are? Fitted two days ago by BG. PAcked up three times now. Two visits by clueless engineers. -4 outside and I've got small kids. Do I have any rights to reject the boiler and get it replaced by someone competent? Or am I know stuck waiting for BG to get their act together?
Gas meter stopped, estimates used - new bill very high!
Hi, hope I can get some good advice. I am sure my problem is not unique but it is multi-faceted. Here are the facts; 1. We live in a rental property. 2. A meter reading was given to First Utility when we moved in. 3. We set up a direct debit to pay an estimated figure every month. 4. 14 months has passed. 5. A meter reader…
Insanely high electricity usage - storage heaters
Hi everyone. First post and sorry if there is already another thread on a similar subject but I'm freezing and want to get into my warm bed!! Ok so we use Flow energy and recently they told me they were upping my DD. I looked over the last 12 months of statements and found this to be a fair increase. But what I did see is…
£400 for one month Gas
Hi all. We recently moved into a 4 bed Bungalow - bigger than our last house. We estimated that our bills would grow from approx £70 a month combined to around £160 / £200 at a push in winter. The new place has gas C/H through a non combi boiler, and gas hob. Everything else is electric. Once we got in, we shopped around,…
Ofgem Catch 22 with Boost Energy
When you have more than a 4 hour wait on the telephone to have Boost customer service answer the phone! This must be an issue suitable for an Ofgem complaint based on failed customer service! However, Ofgem will not accept or mediate the complaint because you have not contacted the supplier to discuss your complaint. But I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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