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Utility Warehouse utilities
HI all, I've been with UW with a number of years now & therefore have never checked whether I was getting a great deal. Around 2years ago I had Smart Meters installed & presumed that I would go onto Actual readings. I have recently received a £200 charge from them saying that I had never gone onto a budget plan ( I was…
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How safe is your Energy company credit balance?
If energy companies go bust their existing customers are ported to a new supplier (under Ofgem regulations) and outstanding credit etc is protected. However, according to Martin Lewis on his TV show last night , quote “if you were to leave just before it went bust and you had credit owing then the credit wouldn’t be safe”.…
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1st Utility Scam - Error or Genuine Mistake
Last week i helped a friend switch using Marti's Energy Club from Tonik to 1st Utility. Great saving.... However she then had an email from 1st Utility saying that information was missing and she was asked to provide the info on clicking on a link and completing a form with reference to items highlighted in RED! There were…
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Gazprom Saga... advice!
Hi we moved into a house which was part of a commercial premises previously, Gazprom supplied the original owner with their Gas. As it was a commercial supply -> residential it took months to change supplier as there are no laws for urgency unlike when you change supplier under a residential supply (theres a time factor).…
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Storage heater wifi control
Dear all - I heat my home using Storage heaters but since I am away a lot would like to have the ability to change heat settings remotely. It is more than possible that there is an up to date thread out there that covers this and if so could someone kindly forward me the link. Failing that would appreciate thoughts on how…
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Ex utility supplier changed me back without permission.
Last year I had a supply with a company and I got a letter explaining my tariff was coming to an end and would be auto changed to new supplier and tariff, I didn't want this so I changed to who I wanted. A few weeks later I recieved a letter from the company that I was going to be transferred to and sent a final bill of…
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Bulb Energy - Can they request a payment increase in this way?
Hi there, I've had an odd email from Bulb Energy with regards to raising my monthly payments to them and I wanted to know if it is legal for them to do this or of this is extremely bad practice. I will copy the email below and would greatly appreciate your advice as it isn't something I have come across before. Please note…
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Flow Energy - fraud or incompetence?
I left Flow Energy in September 2018. When the final bill came there was an outstanding amount (no quibbles there), I was expecting the direct debit to take care of things. Twice in recent weeks I have received letters purporting to be from Flow, which are threatening debt recovery unless the amount is paid. The letters…
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Warm home discount - broad group - disabled tax credits
I have been looking at energy suppliers offering the warm home discount £140 a year off your electricity bill. There seems to be an anomaly. If you are a disabled worker earning under the £16,190 per year and receiving disabled working tax credits, energy suppliers don't seem to have considered you. If you receive disabled…
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Ovo Energy Grief
Just had six months of grief with Ovo energy. Based on our correct usage from the previous supplier Ovo estimated monthly payments of £46.00. After some genius fitted a smart meter and submitted new and completely wrong readings, Ovo suggested the monthly payments should rise, through various calculations to a final figure…
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Eversmart
Any body having problems trying to get Eversmart Energy :(call centre to answer their phones? Three times now I’ve tried getting hold of customer service to pay some money without much success. Waiting for a call back now and have been waiting over 2 hours and yet when I phoned they said the waiting time was 1 hour 40…
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Do not go for spark energy!!!!
This is a long rant but honestly I've so furious at Spark Energy, I cannot express in words how useless and Inept they are but here goes. I joined Spark on 28th September 2017 through the estate agency (Camberley) and left the property on the 28th September 2018 to move back into London so my time with Spark is done as I…
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MSE Energy Club - when do rates update?
Just signed up to Energy Club and did a comparison of rates. It tells me that my current supplier (E-ON) is cheaper on the same plan!! On further inspection it appears that Energy Club is using old rates which don't even show on my latest bill. How can it be a reliable comparison if the rates are not amended promptly?:(
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Two suppliers billing me at the same time - help!
I'd be really grateful for some help! I bought my first house in August and on completion day rang up e.on (who according to the property information form supplied electricity and gas) and had an account set up and the bills put in my name. I've been paying them for a dual fuel tariff by direct debit for the last few…
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Changing Provider But Have The Green Deal
I am currently supplied by EDF and am looking to switch. Initially tried to switch to Pure Planet after reading lots of good reviews and liking their simple approach to stuff. They can’t take us on as we have the Green Deal. Is there a list out there somewhere that lists the energy companies that we can switch to. TIA
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Room Thermostat installation charge
Hello, first post so sorry if this isn't the right place. I've recently had a garden building constructed to house my piano. It is heated by a radiator powered by the household combi boiler. The plumber has put a valve underneath the boiler so I can turn it to either heat just the garden room or to heat both the garden…
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Lots of questions
Sorry for a long thread and thanks to anyone who reads it 1 Edf installed a smart meter into my property about 18 months ago. 2 i switched my electric supply to npower about a yesr ago - they were unable to get readings from the metrr as they couldn't link to it 3 we had a gas supply installed in early September, npower…
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Smart Meter advertising lies
The recent TV adverts for Smart Meters states that massive electricity savings would be made if more people had Smart Meters fitted. Note "would" and not "could" and it only requires them to be fitted. I defy anyone to prove that just fitting Smart Meters saves any electricity - at all. They do provide information, that a…
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NPower Final Billing
To those who used to be N Power but switched are you still waiting for your final bill? I've had 3 letters from them since my switch all saying the exact same thing "they are sorry for the delay in sending me the final bill due to a technical issue". Today I get a 4th letter confirming my DD as cancelled and that they will…
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Energy firms likely to miss smart meter deadline, warns Which?
https://www.bbc.com/news/business-46252933
