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Energy company confusion
We had been with Ovo for about 4 years, so when my energy contract was up for renewal I thought I would hunt around to see what else was available on the market. I was currently paying around £90 Ovo, and when I saw British Gas offering a deal for £60 on a comparison site for our current usage, they proved the cheapest so…
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Email from British Gas - GDPR violation?
I moved from British Gas to EDF in October last year. This week I received an email from British Gas inviting me to join their fixed price unlimited energy tariff. Surely BG should not be emailing me as I have not given them consent to contact me with marketing communications and I no longer have any commercial…
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Anyone experience of heatstore electric AGA ?
Hi, just moved into very old cottage in need of total renovation. Need new boiler, heating system and cooker. Am torn between traditional heatstore AGA electric (no gas and oil too expensive) or conventional range Lacanche cooker. Does anyone have any experience of either cooker please, would love to hear about running…
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GreenStar - refuse to acknowledge meter readings, passed my details to debt collection!
Firstly, I'll just add that I gave GreenStar plenty of patience and opportunities (5 months+ of correspondence!) to resolve this issue, and on the phone this evening have informed them that unless I am able to speak to a supervisor, we will be seeking legal advice and open forum discussion, which will no doubt result in…
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Have Together Energy gone bust?
My emails to them today are bouncing as undeliverable. Obviously they're under huge strain at the moment - seemingly not able (or willing) to produce final bills for anyone and not complying with the compulsory remedies awarded by the Ombudsman. Their billing systems have clearly been failing for a long time now. It was…
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Legal help with DNO / Electricity supply
We are buying a piece of land with outbuildings that have been out of use for approximately 10 years. A few years ago the neighbour built a house on the plot adjacent to this land, and commissioned the DNO to set up a 'temporary connection' to the power supply that was servicing the outbuildings we're now purchasing. This…
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Which Octopus tariff should I choose
I have been incredibly remiss in not changing suppliers of gas and electricity for a couple of years and now find my EDF plan is £700 more than I could be paying with Octopus. They seem to have three main plans - the cheapest being the Flexible, then the fixed 12m and supergreen. Each will save me a tremendous amount…
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Huge issues with Toto Energy
Hi all, first post but at this stage i dont know where else to turn. I've got two huge issues with Toto Energy. First one theres a bit of a grey area to be honest, I'd moved house and requested to switch to a new cheaper provider as soon as we moved in. I chose Toto from a comparison site. Long story short on this one, I'd…
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imperial units ft3 to smart meters
Quick question, my gas meter is currently in imperial cubic foot units, and so the meter reading I give is multiplied by 2.83 to get the metric cubic metre units. When I get a smart meter fitted, will the fact it is presumably in metric units get sorted automatically? Has anyone been through the process from an imperial…
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Small energy company - power cut responsability
This is possibly a ridiculous question so apologies in advance. I've been contemplating switching away from the big suppliers for a while but I do have one major concern. We live in a rural area and are subject to quite a few powercuts. Only 3 properties are served by one line coming out from the village. Who is…
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Switched supplier too late for Warm Home Discount
Hi all, I am a recipient of the Guarantee Credit element of Pension Credit. In September last year, I switched to Economy Energy, and because I missed the Qualifying Date of 31st July 2017 (when I was with Coop), I didn't get the Warm Home Discount this year. At the time of switching I didn't realise that switching…
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First switch - my experience EDF to Scottish Power
Never switched suppliers before and recently did this through MSE. All quite straightforward except getting the finish meter reading and the new supplier start meter reading to align. I submitted the meter reading (say 1000) to SP and that became the start point for their bills. I then received the final bill from EDF with…
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Engaging with supplier before I move
I'm moving house in a few weeks. Does anyone know the best way / timing of engaging with new suppliers for the new property. I'm not happy with my current supplier and my current deal is non transferrable so was looking for the best way to get on the cheapest deal asap. The supplier at the new property is Npower, so don't…
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Advice - Underpaid via direct debit payments
Hi, What would you do? EDF reduced our monthly payments (dual fuel) last year and as a result we are now almost £600 in debit. Alongside that is the hefty price hikes, and the fact that we used more energy compared to the previous year (I guess the bad weather) so our DD payments will be going from £50 to £140! We are on a…
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Switching Suppliers
Tomorrow is the day when I will be in within my 40 or 50 days when I can switch without penalty for gas and electricity. So this is what I am going to do. Have found one that I think I want to go for, however I have a feeling I will owe my current company about £100. I just wondered if I will be given a choice to as to how…
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E.ON Go Online 1 Year V18 (Withdrawn)
Since E.ON are determined to make it hard for existing customers know about such things, and only offer their best deals to PCW's, any existing (or prospective I suppose) customers might be interested to know they just launched a new 'v18' of their Go online 1 year fix. For me (East Midlands region) it was a lot cheaper…
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Should you give current provider opportunity or just switch?
So we did the energy saving club thing on here and could be saving £350+ on gas and electric. Should we just cancel our current and switch or give them warning and see if they will offer us a better deal? Also any advice about switching? We have never done so before..! Thank you.
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EON increasing my monthly DD from £51 to £131
No idea why - electric use has not changed. My account balance is £195.74, but I have been paying £51 for a year since I moved into the house, so at most I would guess I was about £16.30 short each month. How can they increase my DD to £131? And where is the money going to come from? Any advice on what to do? UPDATE -…
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YET ANOTHER SP problem
Looking for some phone numbers for SP. Having a nitemare, far too complex to go into. But even after ruling in my favour by Ombusman, still getting no joy. This on going problem, is def not being addressed. Have spent many hours on phone, no one ever rings me back. Just get standard patronizing emails, fobbing me off. I…
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Everyone seems to want to shove you onto a smart meter
I'm with ExtraEnergy and they say everyone with them will be forced onto a smart meter by 2020 and all the supplies i have checked seem to want to shove you on this as well, it seems like they are leaving us with no choice, any suggested suppliers who won't shove me onto a smart meter
