Energy company confusion

Turtle6

We had been with Ovo for about 4 years, so when my energy contract was up for renewal I thought I would hunt around to see what else was available on the market.

I was currently paying around £90 Ovo, and when I saw British Gas offering a deal for £60 on a comparison site for our current usage, they proved the cheapest so I signed up.

Too cut a long story short, 7 months after starting the contract the bills are suggesting we are paying around £100 per month. After querying it with British Gas themselves they insist they have charged us correctly having checked with the smart meter (which was installed 3 weeks ago), although nothing has changed in our house.

How can this be?

I have an ongoing complaint with them, as I feel I shouldn't pay the extra money. Something has gone wrong, maybe I was misled in the beginning, but I am struggling to find the answers.

luvchocolate

Try posting on the Energy forum

Former_MSE_Andrea

Hi Turtle6, I've moved this over to the Energy board for you, where you should get some more comments.

If you're looking for more help with your bills our Energy Bills explained guide should help.

JJ_Egan

Original £90 pm .
Prices have generally gone up .
New £60 pm .
£60 pm is not a total its an estimate and looks like the estimate was wrong .


Do you know your usage and tariff charges ??