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Energy

Archives for September 2015

HELP PLEASE! End of contract bill
After moving out of our shared student house (3 people) I gave meter readings to Spark Energy and was expecting a refund as I felt our monthly direct debits (£153 for gas & electric) were quite high. However, I received a bill for another £500! Then I have just received another bill saying that it's now £614. There doesn't…
British Gas Homecare - not renewing and signing up again
Homecare agreement is due for renewal at the end of October. As usual they have hiked the price and it's now way more than their online price for new customers. This year though I also have Home Emergency cover as it was included free in my house insurance. It's due for renewal on 23rd November. If I don't renew the…
Warm Homes Discount
Im unsure if this has been posted here before, but incase it hasnt, some beneifit claimants are entitled to a warm homes discount. Im not an expert, and dont know which benefits are applicable, or even if all energy suppliers participate, but will say it seems to be a somewhat buried sort.of topic. Ask your energy supplier…
Clean Energy via 38Degrees: any good?
I came across a petition by 38Degrees about Clean Energy a week or more ago, signed it, forgot about it then received another email about switching to Clean Energy. I'm currently with EDF. Does anybody know about Clean Energy? Has anybody switched already and how do you find this provider? The Help page explains that the…
New to Electricity. What to do.
I have never really paid for Electricity and I don't want to get ripped off. I have just started renting. Owner says he used nPower. I don't need gas as its comes with the council/water. So I just need electricity and I want to pay monthly. I don't have previous details or readings. What should I do? Just signup to…
End of Fixed Rate
Hi All I joined the MSE Collective switch to Eon last Nov/Dec and wondered if anyone had any thoughts on whether I should switch or stay put when the deal ends? Maureen
energy bill....not paid
Hi. I woke up in the middle of the night in a panic as don't remember when I last paid energy bill. There was a direct debit going out of the bank, or so I thought. looked this morning, no payment made by me since may 2014. After a few phone calls, I am no longer with eon which I thought I was but with ovo and have been…
Can't Move Supplier because of Meter?
Hi, Can anyone help with this? I moved house at the start of the year. The house didn't have any gas just electric and old storage heaters. The meter looks pretty complicated there are several boxes I think to do with he storage heaters. I am now trying to switch suppliers with the money saving mass changover but have been…
Compensation?
I recently moved into a new flat, bringing British Gas along with me. The bills started out ridiculously high, my monthly DD doubled and I ended up turning the boiler off except for showers only. As soon as my tariff ended, I switched supplier, but the final bill was £260 for June-September despite a DD of £139. By chance…
Faulty Gas Meter Help
Hello all, I am hoping someone within the Meter world can confirm some things about my siemens E6s gas meter. We have been getting giant bills that we know we are not using. Since we have complained about the amount to Npower and given all the details about the gas meter. We have an old E6s gas meter that's battery hasn't…
MSE News: Green Star Energy launches 'unlimited' gas and electricity tariff...
Green Star Energy has this week launched the first 'unlimited' gas and electricity tariff for two years... Read the full story: Green Star Energy launches 'unlimited' gas and electricity tariff: But is it any good? Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
New house move
HI to all I moved into my brandnew house on 31st july the gas and electric is thru British gas, so i called them to set up an account etc gave all the meter readings set up a Dd for £30 for Electric and £50 gas all was good, got my amazon voucher for signing up, the start of september i had the DD come out for the electric…
Questionable bill amount
Hi All, I've recently moved to a new property, a two bedroom flat in a large new build. Just received my first energy bill and it feels a little steep. We have no gas, everything is electric so its just a electricity bill. For the quarter its £300. Its been summer so the heating wasn't turned on once, we use the laundrette…
What is acceptable credit on fuel account?
I currently have £250 credit on my dual fuel account with FLow, have been customer for 4 months. I've requested a review but after 3 weeks they wrote to say they can't review until i've been a customer for 6 months. I've just telephoned, explaining i want to reduce my payments as i would rather hold my extra cash than have…
Home Energy Services Central Heating Care - missed appointment
Hey all, We had an appontment scheduled with Homeserve today for between 8am and 12pm - they didn't show!! No phone call to let us know they weren't coming either. The appointment was for their annual boiler service. I called them and they said that there was a computer error and they have rebooked, but i am sure i read…
New flat & Cheap Energy Club
Hi everyone I am moving in a flat soon and I want to join the cheap energy club as it looks like a great way to save money on gas and electricity. I started to fill out the questionnaire and it is asking questions solely from the perspective of someone actually in a home and using the suppliers already. Sorry if I am…
Switching suppliers - timing of changeover
Hi, Not much experience of switching energy suppliers but I am in the middle of migrating from SSE Atlantic to OVO for both gas and electric. I had a message from OVO saying that the switchover would take place on 22nd September and asking me for meter readings which I supplied on 18th. OVO took first direct debit payment…
check your energy web site for deals
Just had a tip from mse that I could save 80 odd quid on my dual fuel based on Scottish power, however on logging into my sp account I clicked on box to change tariff (fixed energy jan 16) they saved me 167 quid straight away and lasts till sept 16! of course they don't tell you, you have to be clever! Anybody else done…
Pre-payment Meters
I had Pre-Payment meters forced upon myself by NPower on 24th July 2015, Both gas and Electricity. I waited 4 weeks for both a gas card and key meter. I phone them up and they gave me a code. The code did not work and I was left without any supply for both. I had to ring the emergency energy people to sort something out. I…
NPOWER!!!! found charges today after viewing my bill
hi hope you guys can point me in the right direction.... i admit i didnt really check my online bills but today i had to phone npower as my meter was showing a fault...on hold for around 10 mins while they thought of a lie so i thought id looky through my bill to my horror ive found charges for " third party telephone "…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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