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how much for dual fuel for 4 bed semi?
We've recently moved into a 1930's 4 bed semi, just me and the wife. our dual fuel bill was originally set at £112 PCM in Nov 14 when we moved, and just had an email saying it needs to be £188 pcm from now on ,given our usage. I find this hard to beleive as we dont use a great deal, no more than normal. What do you guys…
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Lord Paddy Ashdown's problems with Customer Service
On R4's 'You and Yours' today there was an item about Paddy Ashdown's failure, despite using House of Lords headed notepaper, to get any sense out of Skype's call centre/customer service department. 'You and Yours' have also received no response to several emails. Since Skype are obviously frightened by neither Lord Paddy…
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Boiler help for the disabled
I've got a friend who has recently been diagnosed with a brain tumour he is now in receipt of PIP his boilers around 15 years old and is now broke he still goes out to work everyday so doesn't get income related benefits. He has an IVA so cannot get credit anywhere is there anybody or anything out there that can help him…
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Extra Energy - Account in Credit?
I recently renewed my Extra Energy contract, new contract comes into force from Oct 1st 2015. Checking my Extra Energy online account I am currently £125 in credit from the previous contract. What is the usual procedure for claiming this credit? or does the credit remain in my account for the new contract?
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NPower - Shame on you & Exec Complaints team.
To NPower's Executive Complaints Team & NPower customers, NPower are refusing to allow me from switching energy supplier due to the most simple of all issues - a replacement Electric Meter installed July 2014 stopped me from entering electric readings (Gas readings were unnaffected). We continue to pay a Direct Debit each…
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Switched from Coop in February - Just had HUGE final bill!
We switched from the Coopertive Energy in February using the Cheap Energy Club, submitted final readings to old and new (Sainsburys) suppliers. New company is great and our DD has alrady gone down from £240 per month to £135 per month for combined fuel. Here's my problem. 7 months on, and I have JUST received my final bill…
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USwitch comparison misleading.
Last year I was on a 12 month fixed tariff with OVO. At the end of the tariff I compared suppliers and decided to stay with OVO on a new 12 month fixed tariff. There were some tariffs that were a few pounds cheaper, but I liked OVO's helpful customer service and their on-line bill management. Currently I am 6 months into a…
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Where do I stand RE energy company mistake?
I switched energy company about a year ago to one of the bigger companies who supposedly would be cheaper. I started off paying £40 per month Direct Debit. After a couple of months they decided this was not enough and increased the payments to £100 per month without my consent. This made them far more expensive than my…
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Advice on new Electric Eco7 heating set up - oil vs storage heaters
I have just bought a new terraced 1 bedroom house with Eco 7 and I have taken out the original heating to replace with new. I would like to hear some opinions and advice of the best heating set up I could invest in THE HOUSE: Its no more than 700sqf in total across 3 floors. It has been well insulated, has double glazing,…
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How do I set my Honeywell Hot Water time to be on automatically once a day?
Hello, I have this boiler switch: How do I set it so that it boils for one hour once a day? Let's say from 3am to 4am. I tried to set it but I don't think I understood how to do it properly so it didn't work. Any help would be great :)
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Eon switching - end of fix
Hello there, I'm a bit confused, I've received emails reminding me that I'm coming to the end of my fixed deal with Eon 7th November. However the emails seem to contradict themselves when it talks about exit fees. On the info section about my current tarif it says £5 (each) exit fee if cancelled before end date. However…
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Eon/Sainsburys Energy Account Query
Hi i'm looking for some help and advice with an issue we are currently having with Sainsburys Energy and our previous provider Eon. We started our account with Sainsburys energy on 7th April of this year and our Eon account ended on 6th. On the final bill for our Eon account we had an end gas meter read of 04828 and our…
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Are energy monitors accurate?
Hi, This may be a silly question. I live in a block with four flats, basically like a couple of houses. If I get an energy monitor how do I know that it is only tracking my energy usage and not tracking my neighbours too? Obviously that wouldn't mean I was going to be paying for my neighbour's energy, but I don't want to…
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POLL: Would you swap the prepayment meter for a credit meter?
Thought I would do this a poll; could you please read my OP before picking an option though. Many Thanks. :) The last property we were in had very high energy bills (£100 a month DD for gas, and £70 a month DD for electric.) It was a large old house (1930s) and quite draughty though, with only 6 radiators in a big 3 bed…
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wireless heating thermostats - a warning
I wanted to write a post to anyone considering installing wireless heating thermostats vs wired (if they have the choice) Having lived with Wirsbo (now called Uponor) wireless thermostats controlling underfloor heating in this property for more than 5 years - I can safely say I would not go near wireless heating again.…
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No refund from coop
Hi new here just getting advice.I recently moved house informing coop energy 1 month in advance . Read meters 28th July contacted same day with readings and confirmed move, new address phone and new email.I have since phoned them 3 occasions to chase up final bill.We were in credit by approx £500. Each time they informed…
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First Utility Refusing To Refund Credit
I contacted First Utility a couple of times in June by e-mail through their website to ask for a refund of £30 that I was in credit for, no reply was received, I then telephoned them in July and they said they would issue the refund in 6 weeks, I have now telephoned them again and they have told me that I am in credit for…
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Cheap Energy Club Quoting For Non Eligible Tariff
Be warned, CEC is advertising Green Star Energy Unlimited Tariff 12mth 1209 to all for £1.53363 for gas and £1.46192 for electricity per day (probably different by region). "Unlimited" is misleading though, it is not all you can eat as there is a consumption range that you have to fall into and CEC is quoting for users who…
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Eon letter asking to install smart meter?
this morning I had a letter saying my meter is an old model and we are phasing it out, it asks me to ring them to arrange an install date, it looks legit my questions are what are the advantages of moving to smart meter and what if any are the disadvantages of installing this smart meter as they say if its not broke why…
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Home insulation
Hi. After some advise on home insulation... My loft has had additional insulation (100mm pluss) installed before I bought the place. I have had new double glazing fitted. The walls are cavity walls, insulated with a cotton wool type material - I'm pretty handy when it comes to diy but cavity walls is something I've never…
