NPOWER!!!! found charges today after viewing my bill

louisee2173

hi hope you guys can point me in the right direction.... i admit i didnt really check my online bills but today i had to phone npower as my meter was showing a fault...on hold for around 10 mins while they thought of a lie so i thought id looky through my bill to my horror ive found charges for " third party telephone " £10.50 each and £23.50 for agent visit! ive never had anybody to my house or call me (they dont have my contact number) what can i do?:mad::mad: theres lots of these charges too :eek:

nPower

louisee2173 wrote: »

hi hope you guys can point me in the right direction.... i admit i didnt really check my online bills but today i had to phone npower as my meter was showing a fault...on hold for around 10 mins while they thought of a lie so i thought id looky through my bill to my horror ive found charges for " third party telephone " £10.50 each and £23.50 for agent visit! ive never had anybody to my house or call me (they dont have my contact number) what can i do?:mad::mad: theres lots of these charges too :eek:

Hi louisee2173,

Thanks for your post. I'd be happy to review the collection charges and issue with your meter if you'd like to pop your details through to me, using the email address from my profile.

Thanks

Leigh

louisee2173

thanks leigh ill send them through
louise

chanz4

you would of had an edm1 letter 14 after bill date, edm2 letter, then a DL4 rights of entry, then the 10.50 is where you were passed to a field call dca like BCW, the £23.50 is where a pre- disconnection visit would take place likely a letter pushed through. Ask them they will tell you the dates.