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Gas bills: 1.5 million customers overcharged by faulty meters
http://www.bbc.co.uk/news/business-30214471
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Npower closing billing issues prematurely to meet ofgem target
Has anyone else complained to their 'EXECUTIVE COMPLAINTS' team about billing issues? Where they send emails stating that the issue is resolved and close the case but "WITHOUT CHECKING THAT THE FIX HAS BEEN REFLECTED IN THE CUSTOMER'S ACCOUNT' . One of their team said that a revised bill had been raised back in Oct 14 and…
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First Utility - Bangs head against wall
Hi guys, I'm not sure if anyone is able to help, or if there is help to be had. However, I started renting a flat mid September, The supplier was Scottish Power, and I organised a switch to First Utility. I seem to have been sending them both emails ever since. On Scottish Powers end they have finally issued me with both…
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npower and governments £12 rebate
My last npower bill (estimate) was paid in full a couple of days after receiving it. I have now received my latest bill PLUS an amended previous bill, they have cancelled the prevoius bill I had paid, upped the estimated reading and added an extra £20.39, then taken off the governments £12 rebate leaving me with a bill for…
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Can't contact Npower
I am living in Florida and can't contact Npower. Their website has been down for over 2 days. You can't get through to their 0800 number from the USA. I found another number on the '0870' website. I pressed all the buttons but in spite of the recorded message that they would answer shortly I gave up after waiting 45…
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EDF cannot locate my account.
I'm in need of a new bill, as my old one got lost in the black hole that is my house. Or my car. Or a coat somewhere. Anyway, thought it'd be a relatively simple process. Go online, find the number, ring them, give them my address and they'll send out a bill. Not so. I rang them, gave them my address & name. Great. And…
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Gas warm air heating unit.
Gas warm air heating unit. For all you mathematicians out there. After the house has reached it's temperature of 22 degs C (cold feeling OAPs). Heating on for 45 secs, off for 1 min 40 secs, how much gas, in a heater unit rated 25-32 kW, am I using in an hour?
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Npower Prepayment meter woes
Hi guys. It's my first time on here so be gentle..:-) Right then... In March/April this year Npower installed prepayment meters for my Gas and Electric as I fell behind with my bills. Fair enough, at least I can keep track on my usage etc.. I decided to stick £80 on both energy meters as that would cover the £10 per week…
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one elec and gas supplier for mutiple properties
I have a number of rental properties which I rent out with bills included. Rather than have multiple accounts do any of the energy providers have one accounts of which I can then have all my properties listed underneath? Would make admin a lot easier.
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Getting My Central Heating Right...Help
Hi, So after moving into my first home earlier this year this will be the first winter that i've lived in my own home so not quite used to getting my central heating perfect yet, so was wondering if anyone could offer some tips to get the house nice and warm quickly whilst being as economical as possible. So I have a 3 bed…
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Standard Economy 10 with Hydro
We are in a privately rented property which is about 7 years old, well insulated. Downstairs and in the upstairs bathroom there is electric underfloor heating. We only use it in the bathroom during the winter one or two hours each day. The water is heated via a pressurised system. Downstairs is heated by a wood stove. We…
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NPower won't refund my credit!
Can the nPower rep please explain why nPower are not refunding my credit on a closed account? The online balance clearly shows a credit of £58.21 and I have been told at least 3 times over several months on the phone that it will be refunded in a few days and then nothing is done. They have now had my money for nearly a…
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SSE Pre payment meter disputing bill
Is there an online guide detailing how to dispute a bill I have contacted the company SSE directly but I am being given the person to person run around. There was no existing meter and I wanted to sign up with Ebico for a prepaymentmeter. They advised me they couldn't fit a meter but contact their Partners SSE who could. I…
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Npower Website - Meter Readings
Apologies if this is covered in other threads, I've had a search and can't see. In a nutshell Npower don't accept my meter readings. Instead they accept them sometimes and it shows up on the site, but then a week later they'll adjust to a reading they think it is (and keep the same date as if I submitted it) On top of…
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Scottish energy
Why is Scottish Energy restricting their 30 Sept 2017 tariff to certain post codes? Apparently London post codes are ok but for eg EN post codes are not. I live in an EN post code about 100 yards from the London N21 border but have been denied. Any one got an explanation? EnergyinJoules
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Safe Gas Meter Locations
I just bought a flat... end of terrace period conversion. A house that was chopped up into 3 flats 30+ years ago. The flat I bought is on the ground floor. 3 gas meters are located outside directly under my bay window. I didn't think anything of it until my builder removed the box from under the bay window to find the gas…
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Exotic leccy meter? what switch options?
Afternoon all. tried to switch to a different electricity tariff earlier this month via the SSE website and all seemed well. i log in again today to check that everything has gone though and plan name is the same. So i call the cust services number to be told that the switch was not possible because i've got an "Exotic"…
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npower website down?
Hello All, Is anyone else having problems with the npower website. I have been trying since Friday to put in a meter reading and i can't get onto the website, tried google, but not much info. Thanks in advance p.s. wondering if my being abroad has anything to do with it, but that would be pretty stupid!
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Advice needed on upgrading boiler.
!Advice needed on upgrading boiler. Hi everyone. I currently live in a 4 bed detached house, I have a powermax 155 boiler which is currently D rated with efficiency of approx 80%. My current gas and electricity is approx £95 per month with gas approx £60 per month of this total. I am seriously considering upgrading to an A…
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Have EDF conned me into joining them?
I joined EDF from Scottish Power at the end of October. I used the MSE comparison thing, and supplied the tool with my usage that Scottish Power supplied me with, and it came out at a monthly cost of £76 for dual fuel. Now I am with EDF I used the website to check the gas/electric tariff costs on the March 2016 fixed deal.…
