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MSE News: Ofgem dishes out £39m in fines over carbon emissions failures
Ofgem has founf two generators guilty of failing to deliver energy saving measures to low-income households... Read the full story: Ofgem dishes out £39m in fines over carbon emissions failures Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
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Warm home discount Scottish power
thinking of applying for Warm Home Discount with Scottish Power. It would not be an automatic eligibility. Does anybody know what needs to be included in the gross income figure eg Attendance allowance. I would email them to ask but cannot find a suitable email address for that department and am not up to spending hours…
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Energy saving club
I joined energy saving club and arranged a switch - gas and electric - I should get cashback after three to six months but then my gas switch was declined. I complained to British Gas and they agreed to switch my gas also so the switch is going ahead. In the meantime the energy saving club have sent me an email saying my…
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Really old boiler...not sure if I can get spares
Hi all, I've just bought my first home :) The boiler is working fine but it is really old, 15-20 years maybe, I really don't know. It's a "Triancogas 30/40s" and spare parts seem to be almost non-existent. I've seen the ignitor on one website but that's it. I had a plumber come and have a look today and he's never heard of…
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Switching from a Prepayment Meter HELP!
Hello I've moved into a rented flat, and I wasn't told there was a prepayment meter. Apparently the previous tenants had it installed without telling the landlord. The landlord is fine that I get it changed back - but it's certainly not straight forward. What I'm surprised at is how expensive the meter is to run - it is…
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livingsocial lack of customer service
I have posted this in the wrong place, first time and completely wrong, please forgive this mistake. Under no circumstances should anyone buy a gift for a friend or third party from a sham american company called livingsocial, if (when) things go awry they do not want to know. It seems they have no customer services in the…
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Microbore pipe coming to the surface
I have just bought a house about 30 - 40 years old with microbore heating. I am decorating the living room and having removed the wall paper I can see a section of microbore central heating pipe coming to the surface and the plastic insulation is cracking away. I obviously need to get it chased back into the wall somehow.…
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Keeping pipes from freezing when away
What is the best setting and time of day or night to have central heating and or water immersion heater on when away for a week in winter?
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EDF Monthly D/D Cancellation Policy!
I asked EDF to switch monthly D/D from bank A to bank B. Final payment from bank A in Oct then Nov payment from bank B. The banks are not connected at all. No problem I thought, all done over the phone (can't do it on-line or email). After final Oct D/D taken from bank A & I could see a D/D mandate was set up by EDF with…
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Do you get worse service if firms think you're a pain in the a^&%?
Do you work in a customer service role? We want to tap Moneysavers’ collective knowledge on whether organisations put notes on the files of customers who they think have caused them problems (even though customers may think they've made a valid complaint or were just making sure they didn't get ripped off). Do you warn…
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MSE News: Ofgem's 12-month price forecast falls slightly
The average annual dual fuel energy bill for the next 12 months is expected to be £1,326, according to Ofgem... Read the full story: Ofgem's 12-month price forecast falls slightly Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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Eon not received MSE energy application help
Hi I applied for dual fuel with EON through the MSE big switch winter event on the 3rd NOV and have heard nothing. I called EON this morning to ask EON about the status of my application and they haven't received it yet. After I applied MSE said that I should receive a welcome pack after 7 days and should be all completed…
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Electric Fire and Gas Central Heating
I have been looking into getting a gas condensing boiler. I have a inset back boiler with gas fire .Getting a new boiler would mean placing it somewhere else in the house meaning a lot of upset with new pipework .Getting around this i can get a inset condensing boiler using existing pipework but you can not have a gas fire…
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Electric water heating
My mum's recently bought a retirement flat. It's got electric storage heaters, which we're not looking at replacing, and the hot water is provided by a traditional immersion tank with cold water tank above it. We're changing the bathroom to a wet room with an electric shower, so her only hot water requirements are for the…
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Betacom 24c
Hi, I have just moved into a property with this boiler, all works fine except the timer, I have it on clock and have pushed the pins in for the period I want the heating on but it doesnt switch on, I can only get the heating to work when on permanent. Also does anyone have a link to an upto date user manual as all links i…
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Hive Heating Thermostat £179.99 (£20 Cheaper than British Gas) @ Currys
Hi was looking to get Hive installed after seeing the TV adverts over the last few months was going to buy it for £199 from Hive (British Gas) directly but I have noticed this morning you can get both the normal and hot water versions for £179.99 from Currys as part of their black friday deals. You just buy the pack in…
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Choosing a new tarrif
Hi guys, I have had an email from Scottish Power telling me that my existing tariff is coming to an end, and giving me a choice of other tariffs. The ones they recommend are below. I have never been very knowledgable on energy tariffs, and never normally shop around. Is the cheaper tariff below the best one to go with out…
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Eon ?
What are they like? Apparently I can save £70 switching to them from edf. I've had no troubles with edf so not sure whether to switch or not.
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Please help, no heating!!
Hello I am wondering what to do. I have an old boiler which I have been wanting to replace since I bought my house a few months ago. I just mist out on the last green deal cashback which I wanted to use to help pay for the replacement. I was told that if you wait, there will be another scheme coming along. Which last month…
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MSE News: Up to 1.5 million prepaid gas customers overcharged
More than one million households with prepaid gas meters have been overcharged because of a fault with their meters... Read the full story: Guest comment: Online banking has transformed the way people manage money Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
