Eon not received MSE energy application help

Papaburgundy_2

Hi I applied for dual fuel with EON through the MSE big switch winter event on the 3rd NOV and have heard nothing. I called EON this morning to ask EON about the status of my application and they haven't received it yet. After I applied MSE said that I should receive a welcome pack after 7 days and should be all completed after 4 weeks. Is this delay normal? Who can I speak toon MSE to check that the application has been sent?

Cheers

cklass

Cheap Energy Club's Help page says:

If you have any queries or concerns, you can email us at energyclub@moneysavingexpert.com. Please include your full name, the email address you joined with and your postcode.

dumpallhere

Reading this and this should help.

Former_E.ON_Company_Representative:_Malc

Hi Papaburgundy and welcome to the Forums.

Really sorry for the delay sending you details of the E.ON MSE Fixed 1 Year Collective Switch tariff. Demand has been greater than expected and the need to deal with applications manually has also slowed us down.

As dumpallhere has highlighted, I've posted about this on another thread. To date, I've posted 8 times on this thread and so thought I'd give you the link to the full thread in case there's anything else that might help. It's below.

https://forums.moneysavingexpert.com/discussion/5107342

Sorry again for the delays papaburgundy but hope this helps explain.

Malc

Papaburgundy_2

Thanks for the reply Malc, I do understand that the offer was popular but I applied for it on the 03/11/14, so over three weeks ago. Can you check if you have my application? And how much longer are waiting times now?

Thanks

Former_E.ON_Company_Representative:_Malc

Happy to take a look Papaburgundy.

As MSE Dan L says above. Applications can't be seen by our advisors until they've been logged on to our system. As this is being done manually by a particular team, the advisor you spoke to may not have been able to see the details.

I'll be happy to see what's happening if you drop an email to the address in my Profile with your details. Can't promise too much initially as I've similar access to the advisor you spoke to but I'll ferret around to see what I can find out.

Hope this helps Papaburgundy.

Malc

Papaburgundy_2

Hi Malc

I've sent you an email regarding my problem, have you received it?

Former_E.ON_Company_Representative:_Malc

Hi Papaburgundy

Thanks for emailing. Received and just replied.

Malc

Berleena14

Hi Malc

Ive tried emailing you too but cant see any email address in your profile??

Thanks

Former_E.ON_Company_Representative:_Malc

Hi Berleena14

I've just popped a reply on to another thread you're involved with. It's at the link below.

https://forums.moneysavingexpert.com/discussion/5128057

If you click on to my name, it'll open my Profile. The email address you need is under 'Biography' in the 'About Me' tab.

Hope this helps and look forward to hearing from you.

Malc