Can't contact Npower

Peter_Kendrick

I am living in Florida and can't contact Npower. Their website has been down for over 2 days. You can't get through to their 0800 number from the USA. I found another number on the '0870' website. I pressed all the buttons but in spite of the recorded message that they would answer shortly I gave up after waiting 45 minutes. It costs a lot to ring them from the USA. Does anyone know what they are doing? Have they gone into administration?

JJ_Egan

http://www.npower.com/home/

Its live .

vandanfc

It isn't live for everyone. I have been unable to see npower's site since Monday morning. There are issues apparently !

vandanfc

Peter_Kendrick wrote: »

I am living in Florida and can't contact Npower. Their website has been down for over 2 days. You can't get through to their 0800 number from the USA. I found another number on the '0870' website. I pressed all the buttons but in spite of the recorded message that they would answer shortly I gave up after waiting 45 minutes. It costs a lot to ring them from the USA. Does anyone know what they are doing? Have they gone into administration?

According to Twitter there have been and still are issues. Maybe try their Twitter page or Facebook page, and see if you can get them to contact you ?

Fruit_and_Nut_Case

JJ_Egan wrote: »

http://www.npower.com/home/

Its live .

Fine for me too. Try a different browser? Try using their App?

Peter_Kendrick

JJ_Egan wrote: »

http://www.npower.com/home/

Its live .

I have just tried again on a PC, iPad, iPhone, wifi at the local mall and it won't open. It has been like that for days.

I tried phoning again and gave up after 30 minutes.

alecp

Looks like access is restricted to UK IP addresses.
I have checked it with a vpn and it is not accessible from Holland, but works from the UK.

AndyPK

does this one work ? their new forums

https://yourvoice.npower.com/Forums.aspx

nPower

Peter_Kendrick wrote: »

I am living in Florida and can't contact Npower. Their website has been down for over 2 days. You can't get through to their 0800 number from the USA. I found another number on the '0870' website. I pressed all the buttons but in spite of the recorded message that they would answer shortly I gave up after waiting 45 minutes. It costs a lot to ring them from the USA. Does anyone know what they are doing? Have they gone into administration?

Hi Peter Kendrick

Thanks for your post.

Have you managed to speak with anyone yet? I'm aware we're currently experiencing issues with customers outside the UK being able to access our website; this is currently being investigated by our specialists.

If calling is your preference you can use +441668 682 002, but I'm happy to look into any queries or concerns that you may have if you can email me some more details. Our email address is shown on our profile; please mark it for my attention and advise that you contacted via Money Saving Expert.

Kind regards

Beth