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Energy

Archives for November 2014

10 weeks for fuel switch excessive?
still waiting for my fuel switch to take place, is 10 weeks and counting excessive? Going from Eon to British Gas, I keep getting the run around, BG say call Eon, Eon say nothing to do with them now? Any rules on how long a switch should take?
Getting Old Electricity Meter Changed
Hi everybody. I wonder if someone could help please with a problem my elderly Mother is having with BG ? Basically, she has fitted an old (installed in 1986) Dials-only Electricity Meter that she always has problems reading. Several of the official Meter Readers have also read it incorrectly and she has been rung several…
Not complying with Ombusdman ruling
Surprise, surprise, Scottish Power (having agreed with the ombudsman ruling) have still (2 months later) not done as they were supposed to have done within 28 days. I have contacted the ombudsman who have not responded 2 weeks later. What do I do now? I am completely at a loss as to where to go. It's ridiculous! Any help…
Scottish Power and their useless callback system
Not for the first time i have tried to use the call me back facility on the website, but all slots are booked for the next week this happens every week. They have never sorted my refund of my wasted day waiting for an engineer, its logged but nowt in over 10 weeks! Now to top it all my monthly DD is going up by 30% despite…
some questions about energy suppliers
I've recently come off a Southern Electricity one year fix deal and I'm looking at my options. First question. With the recent falls in oil prices, do people think that energy costs will fall over the coming year, making a move to another one year deal a mistake? Or is that just a pipe dream? Secondly, I've looked at one…
useless at maths % saving
If I used 3900 kW last year what is the % saving if I use 3400 kW this year?
Ways to use my lecky monitor
Hi folks, I have a Current Cost Classic, which I got off of SWEB I think. It's great and has been a really useful way to find out how much it costs to run stuff. But of course it only shows me my consumption real-time. I'd like to try using it with a computer as there is a tempting ethernet port in the back - can anyone…
Keep your home warm - with SCIENCE.
Never mind this business of keeping heating on 24/7, if you let the energy escape to the outside you're just wasting it and the longer the heating is on, the more you waste. These 5 handy tips will help you conserve fuel and feel warmer. http://www.iflscience.com/environment/five-ways-keep-your-home-warm-winter Here they…
How does this compare?
Hi, I've got a question about electricity prices, if someone could help me I'd be grateful Strangely, my electricity provider charges me a Standing charge of 94p per day, as far as I understand it's charged no matter what. Then I'm charged 9p for heat/hot water and 7p for electricity per 1kWh, there's no gas. I don't use…
can i get my landloard to install gas central heating?
I have lived in my flat for coming on 3 years. I am renting it from Milton Keynes Council. While i love having my independance, every year when winter comes i have to go back to my parents and stay there for a few months on the sofa because my flat is just too cold. I am on a economy 7 set up with storage heaters. The…
Scottish Electric leaves a woman in lurch
Today a neighbour asked me for my help to sort her prepayment key out, it had been stolen in the shop, she has literaly just moved in yesterday, she now has NO electric. I rang Scottish power all afternoon continually being cut off and ignored, eventually they gave her a code to get a new key, the new key gives error D2…
Moving to a flat with pre pay meter, tried changing supplier before I moved in cant
Situation is I signed a tenancy agreement and paid a deposit for flat and the day I signed it I did a online application knowing I wouldnt move in for 3 weeks giving it time to transfer(but knowing it may take longer was prepared to do a temporary sign up with old supplier) I was about to move in and got a email saying old…
Trying to escape from Npower
We have been trying to leave NPower since we moved into this house last April. Before we moved, we asked Ovo to supply electricity for us (we don't have gas) and so when we took over the existing provider, NPower, we didn't set up a direct debit as we thought we would be leaving them within weeks, so wanted to try to keep…
Switch to EON -CEC deal
My switch to EON seems to almost be complete -HOWEVER, the EON website is asking for meter reads by 4th December.......but after reading the meters this morning it won't let me input anything yet!Anyone actually completed the switch in?
NPower won't accept my meter reading
We're having severe problems getting NPower to accept our electricity meter reading. In August, we submitted a reading and it was quite high - the website said it looked too high so someone called us a few days later to double check we'd got it right. We had triple checked it - each - and it was correct. Our bill was…
Switching Gas/Elec suppliers
Hi all I've recently switched energy suppliers (NPower to Scottish Power) as the tariff I was on has come to an end and am wondering what happens next? You see, I am in the process of repaying an overpayment to NPower. I contacted them a couple of weeks ago to ask what happens about the repayments and was told just to wait…
British Gas Homecare Agreement Hassles
I don't know if any one else has had the same problem but today I just came off the phone after a screaming session with British Gas. Basically as a loyal customer of over 20 years standing with both Central Heating and Appliance cover I decided to upgrade my boiler to a Worcester Bosch model as the old Baxi was…
no hot water and central heating
Could you please advise the best option Hot water and central heating both are not working. Engineer visited and told me air pressure pump needs to be replaced and charged £40 and further 155 for supply and fit. I think about to join with repiar and breakdown schemes https://www.britishgas.co.uk/rc-app-slot-booking/ will…
(low running costs) potable heater for winter
hi im looking to buy a potable heater to heat the main room in to house, this way i would not have to turn the central heating on. now i want a heater which will heat a small/medium size room. i want to be able to turn it on and not worry about the cost. i know the lower the watt the cheaper to run so i was looking at the…
Final First Utility Bill- A year late
I moved into my property in September 2013 and switched from First Utility who were already supplying the property to another supplier. The switch went through on 7th October 2013 and I heard nothing from FU until today where I've recieved a bill for £100.41. This is apparently for the electric/gas I used between 13th sept…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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