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Scottish Power not billing us for electricity
Anyone experienced this? We've been with Scottish Power for coming up to two years now, and had a new electricity meter installed by eON a few months ago. On checking our bills today, I've noticed that on the last bill in June, we weren't billed for any electric, just gas. They are still taking a direct debit as if they…
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npower still charging as dry meter!
Hi Everyone, Last year I changed my dry gas meter to a prepayment meter through Npower. my meter was changed on 10 December 2013, they are still charging me dry meter bills for my gas, I have kept phoning them, over the months, to correct this. how do I get this sorted, it should not take this long to stop charging me…
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Just moved into our first home.
Hi All, We've just moved into our new home and took a photo of all the meter readings. How do we go about finding which suppliers the old owners used in order to ring them through? Thanks
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Covert Money Making
Just had a new Elec Meter fixed ( Not Smart) on this meter is a red light. Talking to my Elec company this light is to tell me the meter is working ok. So to boiler a Kettle I us the Elec which they charge me for and I pay for a Red flashing light to tell me I am doing this. So comany tell us to turn off Lights ect to save…
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moving house staying with suppier?
I'm in the process of moving, I'm with BG and would like to stay with them but my new place have Eon and gas with some strange supplier I've never heard of before (can't remember their name?)anyway do I have to setup an account with eon and the gas supplier or can I stay with BG? I did ring, the woman from Indian I spoke…
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Scottish Power Online Fixed Price Energy Sept 2014 Tarfiff Details?
Morning All I'm attempting to solve a long running query with SP, but not getting very far & it's been going on for months. I'm hoping the last copy of the bills they sent me will answer the problem, but I can't find the product info for the above tariff anywhere - can anyone point me in the right direction please? I don't…
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Which Boiler cover?
Hi I usually use BG for my boiler cover but have noticed Homeserve offer it also. What are your views please
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Switch from Scottish Power to FU - how long does it take
Hi all I am thinking of switching to FU from Scottish Power. In your experience, how long does the switch normally take? Just wondering whether I would have time enough as I will be away from 9Dec to 29Dec so would not be able to provide meter readings during the period. Their prices are much cheaper than SP...I know that…
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UK call centres
Morning anyone who is on this forum. This is the first time I have done this so please forgive me if it's the wrong thread....etc I am currently with British Gas. They are incredibly incompetent !! After calling them up to try and sort things out ; I have spoken to two people in India and then one person in S Africa. I had…
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Cancelling monthly direct debit - any credit implications?
I'm on nPower's Online October 2014 fixed tariff, and they've bumped up my monthly payment from £21 a month to £252 (!) a month. Last February we used 1000kwh of gas, but they've estimated that we'll be using 4000kwh of gas in November and each month throughout the winter. Clowns. I've already put in a switch to another…
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Living alone, is a £150 annual heating budget possible?
I know this is low... but could it be done? I'm thinking of not using any gas, only electrical heaters. 2 rooms a day in winter, 500w heating, 8 hours, = 8kw - around a £1. £30 a month for November - March. Heating not really needed for the other months as can wear jumpers etc, doesn't really bother me! Am I dreaming?
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Anyone else have a negative gas tariff with Flow Energy??
I've been with Flow Energy for just over a year now, and only recently noticed that my online statements are showing me as being >£300 in credit. When I checked my latest statement I noticed that my unit rate was -£61.66 (yes, a negative number), so my gas usage was actually being credited to me rather than billed last…
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Energy Ombudsman email address please
Has anyone got their email address? I have a complaint with them but have now lost their email address. On their web page is just another form to fill in or phone number. Thank you.
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Warrant of entry, Meter is outside of my living area
Npower is trying to gain a warrant of entry against me for the installment of a prepaid meter or disconnect. Now my metr is not in my living area but is in the shared hallway. Would the warrant still give them access to my living area? I am trying to contact the energy supplier to see what my options are but I can't find…
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First Utility - early exit fee - moving home
I am considering switching to First Utility on their iSave Fixed v30 tariff. There is a £60 early exit fee. I might move home between now and the end date. If I move and can't take the tariff with me, will I have to pay the early exit fee? I've tried to find an answer on the First Utility website but there doesn't seem to…
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Backbilled over 12 months ago?
Hi there, I have just recieved a letter from British Gas with states: 'we're sorry, we didnt take your last direct debit so your final bill hasnt been paid...after sent your final bill on 30.03.2013 we should have taken one last Direct Debit...a glitch with our system...there's a balance of £480 to pay' Now, i dont…
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Scottish Power......... I'm impressed!!
I bet no one expected THAT statement.I rang them this afternoon and got straight through!! I nearly fell off my chair in shock!! Not only that but because I had built up a fair amount of credit I thought I would ask for some of it back(not all as winter is approaching.) I had to give up to date readings ( I had just done…
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MSE News: Energy firms set to tell you about even more cheaper deals
Ofgem plans for energy suppliers to tell customers about cheaper tariffs available from their other brands ... Read the full story: Energy firms set to tell you about even more cheaper deals Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
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Creda Panel Heaters 1500
Hello I have creda panel heaters hardwired into my electricity and they work off the timer or independently. They are very expensive to run in the winter. Three of them are broken and I want to replace them. Does anyone know of a more economical electric heater? My flat is electric only. Thanks
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Ombudsman
Hi All I have just submitted a complaint to the Ombudsman as I have been sent a deadlock letter from Scottish Power. My energy switch fiasco has been going on since April and I am so fed up with it all. I have literally spent hours on the phone trying to sort it out. Has anyone else had experience of the complaints…
