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Affordable Warmth Scheme
Hi All I have had a call from my Mum who has been offered a free replacement A rated boiler as part of the Affordable Warmth Scheme. I am just wondering if anyone has had any experience of this and if it is all legit and above board. The scheme looks good from the outset, but other people experiences with this would be…
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I WANT to pay what I owe but Scottish Power won't send me the bill!
I moved into a rented house about 7 months ago and sorted starting to pay my water bill but never got around to finding out who supplied my gas and electricity until about 2 months ago. I found a website that informed me I was being supplied by Scottish Power. I rang them several times one evening that I had put aside to…
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Switching from NPower to NPower!
Hi All I'm currently on NPower's Online Price Fix Oct 14 so I've been checking comparisons - the cheapest one coming out through the MSE energy club is NPower's Online Price Fix Feb 17, with £30 cashback. Can I 'switch' to the same supplier though? Or do I just need to contact NPower to change tariffs? Thanks all - can't…
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Switching supplier
I just bought a new house and default on to British Gas on their standard tariff. How soon can I switch? Shall I wait for the first bill or can switch straight away. Thanks.
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Scottish Power Exit Fees
Hi, I'm hoping that someone may be able to help clarify the position if I leave my current supplier, Scottish Power, before the end of the fixed tariff term. I am on the Online Fixed price Energy October 2014 which expires at the end of September so, in accordance with advice offered elsewhere on this site that these fees…
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M&S energy
Hi, Gawd knows how these guys get a good service award when it takes.. 2/3 days to respond to an email. 48 hours to request a call back No one answers the phone from 12-2 and when I got hold of them at 7pm they want me to spend 20/25 minutes as an existing customer to change tariffs. lol I will change suppliers in less…
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Question regarding electric water heaters
I've just moved into an all electric flat in London with what seems to be an immersion heater. The brand is Telford with a capacity of 120 litres. It also has a layer of green foam for insulation I think. I've just been told by the plumber it is better and more economical to leave it on 24/7 as it takes more energy to…
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PPM going to be fitted.
I have got behind with my electric and gas bills. They say it is over £800 I owe them. The letters say they will call round to fit PPM soon, I am trying to work something out so they do not have to. I am suggesting £40 month but they want more than this, I just cant afford anymore. Any suggestions to hold off them fitting…
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EDF and changing tariff
I'm told by EDF that to change tariff they need to ring me up and read out the T&Cs of the new tariff. This will take about 15 mins and there's no other way they can do this. Do other suppliers act like this, and if so, why?
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Any had problems with NPower? Silly question?
OMG ... where do I begin. My elderly parents moved at the end of June. I phoned through final meter readings on the day of the move and 10 days later my parents received a final bill of £1340.13, even after they'd been paying over £200 per month for gas & electricity. I called NPower who were very friendly and jokey and…
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energy firms still at it.
On the advice of mse (sorry folks) i went to change my duel fuel energy supply with EDF from my present tariff ending in march 2015, to the same tariff from march 2015 to march 2016, sounds complicated i know, so i did the deed and everything was okay, I then checked the new tariff and changed. What an idiot, read through…
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Switch went wrong
Hi, I recently switched from coop to first utility. They asked for a final meter reading which I provided for both g and e. However, when calling coop to get final statement (expecting some money back) they told me I owed them £82! I discovered that somewhere in the process of switching, "the industry" thought that my…
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Refused a New Boiler
Hi All, A Close friend of mine - qualified for a new boiler and it all went through. The day before it was due to be fitted an inspector came out and put a stop to it, saying the old boiler was OK. :mad: The company who were going to fit it were annoyed as they had all the parts and boiler ready to go. However the old…
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Electricity and gas during building work - moving out for several months
I have decided that during refurbishment and extending the house I am going to move out soon for about 30 weeks over the winter and into spring. What should I do about electricity and gas? The builders will be using some electricity but no gas apart from commissioning the boiler. I'm currently with Npower but not tied into…
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New house -stuck with prepay meters
Hello moved into my new house 3 months ago with a mortgage. The house was rented and has prepay meters. Tried to switch to normal meters with British gas but failed the credit check. I wasn't on the electoral role. So now I am but have a new credit card to buy furniture and my credit rating is only 817. Bg want it to be…
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Ripped off by Eon
We moved house last December, and the house we moved to had Eon as their energy provider. The house we moved from was on a meter, with Utillita, and so we decided to stay with Eon, beyond my better judgment. We were given duel fuel with Eon, paying £111 per month, but, trying to cut our bills, in February, changed over to…
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What is a dual immersion cylinder?
The EPC done on my property years back recommended fan-assisted storage heaters as well as a 'dual immersion cylinder'. I presume this refers to the type of water cylinder but I'm not sure what this is exactly and what the best modern example would be. Thanks in advance.
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Mis-sold solar panels?
Heart and Solar sold us 13 panels and a promise that the £106 per month payments would be covered by FIT and savings at £110 per month (on average). After 8 months the FIT is around £50 per month. Nowhere near the promised return . Taking in any savings, this means it will take us over 20 years to break even! Has anyone…
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Query on the poll for Utility service
I have used Utility Warehouse for 10 years as they are outstanding regards service and their prices are not bad either. Why are they not shown as one of the top 10 on the newsletter?
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Low Gas usage inspection
I have had an email from np (who have finally managed to produce my bills for the last 6 months.) They want to come a do a "gas safety inspection". I think I have read on here before, that this means they think the meter may have been fiddled with or under reading. Its true my usage has been low. I would be interested to…
