EDF and changing tariff

GingerBob_3

I'm told by EDF that to change tariff they need to ring me up and read out the T&Cs of the new tariff. This will take about 15 mins and there's no other way they can do this.

Do other suppliers act like this, and if so, why?

System

Been there and had the call. In many cases, it depends how you switch. They are just covering themselves in case you try to argue 'but you didn't tell me that' and so on.

GingerBob_3

Hengus wrote: »

Been there and had the call. In many cases, it depends how you switch. They are just covering themselves in case you try to argue 'but you didn't tell me that' and so on.

They told me ofgem are forcing them to do it and all other providers do the same. I wonder?

macman

Switch online via 'My Account' and presumably click 'yes' when it asks you to read and accept the T&C's?

Bark01

GingerBob wrote: »

They told me ofgem are forcing them to do it and all other providers do the same. I wonder?

Ofgem rules ar enot black and white, they are open to interpretation.

As other have said you can just switch online without a call.

System

EDF's interpretation of this perhaps:

https://www.ofgem.gov.uk/ofgem-publications/64039/supply-probe-qa.pdf

it is supposed to help the customer experience!!

Bark01

Standard of conduct underpins everything – It basically means OFGEM can prosecute for things that are not directly covered by a license condition.

In this case those it was an impact of RMR possibly SLC 23A. Essentially OFGEM wanted an end to pressurised sales, they wanted sales to be a 2 step process. Step 1 sale agreed and paper work received. Step 2 contract accepted. The idea of introducing a gap is to give customers time to consider the decision without the pressure of being on the phone.

malefic

Like macman says, go via the online account and you don't have to get the call. I have just done it this way to swap to the new Blue+ promise tariff.

melbury

When I switched to a different EDF tariff recently I just did it on line - very easy.

iris

I also switched online - very easy, done in seconds:)