Scottish Power not billing us for electricity

yogurtspy

Anyone experienced this? We've been with Scottish Power for coming up to two years now, and had a new electricity meter installed by eON a few months ago. On checking our bills today, I've noticed that on the last bill in June, we weren't billed for any electric, just gas.

They are still taking a direct debit as if they are billing for both, so Im not expecting to get a horrible bill shock or anything.

I'm thinking they stopped billing for electric since the new meter was installed. I'm going to try and phone them, but hearing horror stories about trying to get through to them about it.

Cardew

Ring SP and they will ring you back.

imho

Maybe they will call you back as its hit and miss lately.I have not been paying my gas debit since Nov 2013 because they are not taking it and still after so many calls and waste of times emails its not been sorted out.

macman

Submit a meter reading online and that may prompt the system to produce a bill.

Federal_Post

Hi (newbie) Just queried OVO for a refund due to a return switch to Scottish Power 3mths ago they claim "SP" have a computer glitch on the electricity supply side, gas went ok, anyone else with this problem regards

Cornucopia

yogurtspy wrote: »

Anyone experienced this?

Yes, I have a Gas account from an old address that was never billed, and has about 2 years' usage on it. SP has been told...

imho

macman wrote: »

Submit a meter reading online and that may prompt the system to produce a bill.

I have done that numerous times.Its with the Ombudsman now.