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MSE News: Annual energy statements 'not working'
This is the discussion thread for the following MSE News Story: "Just 37% of households say they have received an annual bill, introduced last year under compulsory new rules ..." Read the full story: Annual energy statements 'not working'
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Help - I don't understand what my statement means!
I may be a true blonde here but the hubby (brunette :p ) isn't sure either... We pay by monthly direct debit for our gas and electricity through NPower. Due to a mix-up last year whereby I had to "re-join" NPower, it worked in our favour in the end as because we were "new customers" again (long story) they were going to…
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Edf energy welcome bonus
I switched to edf energys online saver 7 with £100 welcome bonus, joined them in december and recieved welcome bonus pretty much straight away.. I then moved to another supplier and had the welcome bonus taken off me. I phoned edf and was advised i was not entitled to the welcome bonus as i had not stayed for the full…
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Wrong Names on bills
hi i'm just wandering say i was to have a couple of debts with say electric, gas and water but they are all slightly wrong on names on the bills i.e say Mr shane Hopper for lets say gas and electric and mr s hooper for water. these are not my name so i dont take those letters in my hand as there are not in my name, am i in…
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Getting key meters taken ou
Hi we've just bought a house that has key meters in through scottish power when I first rang up about getting them removed and the guy said they wouldn't charge under the circustances but he had to check with his manager. I've now chased them back up and now their trying to charge us. British gas say they can do it free…
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EON/Tesco Clubcard question (long shot!)
I just realised that you can get Tesco clubcard points if you're with Eon. I'm literally in the process of leaving them after 18 months, do you reckon I've any chance of getting the points retrospectively??:D
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EDF Standard Billing on OS7. (Welcome Bonus).
Did the EDf £100 Welcome Bonus only apply to customers who joined them on Online Saver 7 ? For example if a customer signed up to a standard tariff during the promotional period would they have received it as well? Obscure question, I know, but there is a reason.;)
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eon recent price increase
Hello everyone, I have only just joined the forum and this is my first post, so I hope I have done everything correctly. I have only been an eon customer since October 2010 and the recent price increase, although not entirely unexpected, was nonetheless most unwelcome. What I was particularly shocked by was the real amount…
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NPower Homecare Complaint
Hi, just after some advice please. I had an NPower Gas Engineer visit my property to inspect and service my boiler. The boiler was working fine before he attended. The day after the service, my boiler broke down, the Homecare advisor told me I would have to wait 5 days for an engineer to attend. This was the week where the…
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how much?!
Hi Could anyone help me? I'm trying to figure out how much gas, electric and water has gone up in the past two years as a percentage, not actual consumptions and because I've been good and keep switching, I can't tell off my bills? I need to do big sums for work tomorrow so thought I might ask the experts! Thanks in…
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British Gas underestimating to their advantage..
British Gas underestimating to their advantage.. I sent my meter readings in the other day and received my bills ....I noticed the gas bill split into two.....The first giving the number of units used before the December 9th rise, the second giving the number of units used from then to the present date.... On the second…
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Fixed Deal Ending - Atlantic
Hi My fixed online deal with Atlantic for my gas and elecricity is ending on 31.3.11 and I have received a mailing to advise thereafter i will change tariff. Speaking to the company the best deal they can offer is GO direct 5. I know there is a £35 early exit penalty fee if i move before my deal ends and as I pay by direct…
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Southern Electricity iplan accuracy
I have been using the Southern electrcity iplan monitor since the start of November. I had previously used another form of monitor and was very dissapointed at the accuracy of the earlier monitor - up to 40% difference to meter reading. Southern Electricity advised me their monitors were at least 98% accurate so I gave it…
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Switching is not really cheaper. Why?
I have been on British Gas Click Energy 6 since it went live a few years back for both Gas and Electricity. I got the newsletter from MSE saying that the playing field is now level since EDF (the last of the big 6) has now upped their prices and people should look at switching. I went to moneysupermarket and put in my…
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Scottish Power rep Question re economy 7 equipment
Ive just joined scottish power and have a problem with my e7 setup. Basically i think my radio teleswitch is faulty as occasionaly my heaters dont seen to switch off but sometimes they do. The e7 heaterd are only ever used occasionaly is realy cold weather but need to get it checked. I havent a clue how these switches work…
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Electric heating boilers
I am considering changing my oil heating system (we don't have gas where I live) to electric boilers - I'll need 2 boilers each 10KW - but am concerned about costs - at an average electric tariff of 10 pence/kilowatt hour that means they'll cost about £2/hour when running - this seems a very costly heating system - could…
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overcharging gas meter
I have just read a article about gas meter's that have been over-regestering. they have just changed my meter, is there any way of knowing if my meter was affected and how can I claim now??
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Scottish Power
I am thinking of swopping to Scottish Power having used Martin's site and wonder if anyone has anything of note for me before I go ahead? Has anyone had any really bad times or any good comments. Ta. This is my first time on a forum so please forgive me if I have go it wrong.:D
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Changing Supplier
Hi, We have arrears with one utilities company in my name and want to switch to another, as they have a much better deal, complication is we are going to declare bankruptcy next month, and want to start with a new company with a zero balance and no bad feelings, and hopefully no pre payment meter! Our current provider has…
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gas winter fuel costs
i received a letter this morning from british gas saying that i would be getting a £50 credit on my meter next time i top up my prepayment card, i topped up later today yes there it was £50 so if you are an essentials customer with british gas you should be getting a credit too :j
