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Trying to find a specific item for a friend
My friend is desparately searching for the jacket to match a dress she bought in Phase Eight some time ago. She is kicking herself that she only bought the dress and not the matching jacket. It doesn't seem to be currently listed on Ebay in her size, but she is not sure if she is using all the search terms that would bring…
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How to sell - As 12 items or as 1
I have a 1993 calendar I bought in Japan back in late 1992 It has languished in a box, but was well wrapped so is in good condition. It basically consists of a dozen looseleaf (ie separate) 5"x9" pages - each is a Wood block printed Japanese themed pictures 4.5/4.5 with the other space taken up with the month and artists…
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Item not as described.
I bought a collection only item, paid by paypal and collected. I asked questions about the item and it was described as excellent. After having it for a few days and running tests it appears not to be in excellent condition and will need a considerable amount of money spending on it. I'm going to contact the buyer and see…
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Resolution timescales
I bought an item on BIN on 8th november with estimated delivery of 5-12th december. Item didnt arrive so i messaged seller and they said could i give it a few more days, due to xmas posting. Item still hasnt arrived, so i contacted them again saying i still want the item, could they resend as its obviously gone awol in…
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Amazon let down
Hi, I bought a present for my partner from an Amazon seller. It was supposed to be a 6 disc set. I never checked it but just wrapped it when it arrived. Yesterday when he opened it there are only discs 3 and 4 in the box and he is really disappointed. I have just emailed the seller. Never bought through Amazon before. What…
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Are we likely to have to refund?
Sold a used iphone on ebay on 9th Dec, posted as next day and have proof it was received. We took a video showing the phone switched on in reset mode and being packaged ready to send. It was listed as used, with minor cosmetic flaws, but in good working order (it was being used until it was out on ebay due to upgrade).…
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lost nectar points converting to ebay vouchers
I have just converted £15 worth of nectar points to ebay vouchers and they are not showing in my ebay account . My accounts are linked. Anybody shed any light on this , has this happened to anybody else ?
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Free listings - all of January?
Got email this morning- *Important terms and conditions: • No insertion fees; Valid until 31 January 2016 only. • Additional listing fees excluded. • Listings in second category and below standard sellers excluded. • Selling limits apply. Click here to learn more. • Not for items autorelisted during the promo. Terms and…
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x4 nectar on ebay (this weekend only)
26th/27th December only, quadruple nectar points on your next ebay purchase. You must activate this offer by clicking the link on the nectar website
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Item not received for Christmas
Found an item that would have made an excellent gift for my wife for Christmas, was worried that it was a busy time but it was offered as sent Royal Mail special delivery and seller advertised sent within one day of cleared payment plus seller had over 900 feedback 100%. Paypal advised me that money sent 21st 11:00 and…
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Delayed shipping
Hi and Happy Xmas to all A buyer has purchased something today but wants me to hold off sending until well into the new year as they are away. How do I get around Ebays policies for despatch and delivery times with this ? Thx
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A bit annoyed
Just a bit annoyed ... spent £500 on ebay via paypal yesterday .... login this morning to find ebay have a voucher code for 10% off to be used today or tomorrow .... would have saved £50Rant over :)
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Buyer claiming item not received?
Hi. Sent a New Cordless phone in post & got proof of postage. A week on buyer says not received. I'm concerned because he's got 5 negative reviews this year. Item was sent normal delivery, with proof of postage, Is that actually worth anything or not? What happens if buyer insists that no item is received? I only sell a…
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Struggling to contact seller
Hi I purchased a ferrero roche bouquet on 10th December for my mum from a seller on ebay who does not sell a great deal but has 100% fb. I received the usual ebay confirmation but no communication from seller. It states on the page delivery by Hermes approx 22nd -24th. I have sent 2 messages asking if it has been sent and…
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eBay undelivered item
Hi all I sold a phone on eBay and sent it with delivery expected 2 days later. Unfortunately three weeks later it hasn't been delivered. I have had regular email talks with the buyer, and have sent him proof of purchase, with his house number and postcode. It looks as though the parcel has been held up in the xmas post or…
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GSP Shambles
Can anyone please advise or assist ?? I purchased an item on 21/11/15 on Ebay.com from the USA as the item was sold out everywhere in the UK and Europe for Christmas. The latest delivery date of 14/12/15 has been and passed and still no item. Tracking showed item arrived in UK on 02/12/15 and nothing since. I contacted the…
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Turning listings back on ?
I know a few of us have turned our listings off for this last Christmas week- but when are sellers generally considering turning them back on again? I am considering turning mine back on in the early hours of the 24th, allowing a short while for the search engines to pick them up should mean if there are any buyers out…
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QR code on Royal Mail labels?
I've been noticing for a while that some parcels arrive with a Royal Mail sticker that contains QR code(I think that's what they're called?), also some details such as house name is printed directly on this sticker- I was wondering what's the deal with them- are they an alternative to "signed for" and can be tracked?…
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Is it not possible to request buyer's contact telephone number anymore?
I just tried to request buyer's phone number but am coming up with " - Unable to access contact information Unfortunately, you are unable to access the contact information you requested. This can be due to a number of reasons: 1. To better protect the privacy of eBay users, you can only request contact information for eBay…
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Sent item to Argos - do they contact Buyer ?
Posted an item to Argos as requested. Does Argos let buyer know it is ready for collection. or just wait for buyer to pick up? This is the 1st time I have had a request to sent c/o Argos for pick-up. However have just had parcel returned to me as buyer obviously not collected. What do I do now, no correspondence from buyer…
