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Sent item to Argos - do they contact Buyer ?
A_Frayed_Knot
Posts: 3,308 Forumite
Posted an item to Argos as requested. Does Argos let buyer know it is ready for collection. or just wait for buyer to pick up?
This is the 1st time I have had a request to sent c/o Argos for pick-up. However have just had parcel returned to me as buyer obviously not collected.
What do I do now, no correspondence from buyer at all asking where item is.
This is the 1st time I have had a request to sent c/o Argos for pick-up. However have just had parcel returned to me as buyer obviously not collected.
What do I do now, no correspondence from buyer at all asking where item is.
Always have 00.00 at the end of your mortgage and one day it will all be 0's :dance:
MF[STRIKE] March 2030[/STRIKE] Yes that does say 2030 :eek: Mortgage Free 21.12.18 _party_
Now a Part Timer from 27.10.19
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Yes, Argos should text or email the buyer to let them know when it's ready to pick up.......0
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As Ting_tang says when ebay scan it as received they send an email to buyer with a collection code. Buyer needs that collection code in order to collect.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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A_Frayed_Knot wrote: »Posted an item to Argos as requested. Does Argos let buyer know it is ready for collection. or just wait for buyer to pick up?
This is the 1st time I have had a request to sent c/o Argos for pick-up. However have just had parcel returned to me as buyer obviously not collected.
What do I do now, no correspondence from buyer at all asking where item is.
I assume it came back from Argos rather than the buyer?0 -
theonlywayisup wrote: »I assume it came back from Argos rather than the buyer?
Yes, returned from Argos unopened.Always have 00.00 at the end of your mortgage and one day it will all be 0's :dance:MF[STRIKE] March 2030[/STRIKE] Yes that does say 2030 :eek: Mortgage Free 21.12.18 _party_Now a Part Timer from 27.10.190 -
Then it means the buyer didn't collect - it could also mean they didn't get the message from Argos.
You need to refund unless you want to contact the buyer to see if they still require the parcel.0 -
Do I refund less the postage, or do I need to refund in full?Always have 00.00 at the end of your mortgage and one day it will all be 0's :dance:MF[STRIKE] March 2030[/STRIKE] Yes that does say 2030 :eek: Mortgage Free 21.12.18 _party_Now a Part Timer from 27.10.190
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A_Frayed_Knot wrote: »Do I refund less the postage, or do I need to refund in full?
You will need to refund in full.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Ok, thanks, will do that now. Then will be going through my listings removing the Argos option as if buyer does not pick up - costs me money.Always have 00.00 at the end of your mortgage and one day it will all be 0's :dance:MF[STRIKE] March 2030[/STRIKE] Yes that does say 2030 :eek: Mortgage Free 21.12.18 _party_Now a Part Timer from 27.10.190
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It will cost you money if the buyer is not at home to receive the parcel and does not collect it from the parcel depot.
Lose/Lose either way. You need to add this into your profit/loss or whether an item is really worth selling.Censorship Reigns Supreme in Troll City...0 -
You will need to refund in full.
Why? The seller has done nothing wrong.
If thiis were true every buyer who changed their mind wouldn't collect. Selerlrs would find it too expensive and Ebay would collapse.
Ebay advises http://pages.ebay.co.uk/clickandcollect/ Your parcel will be held in-store for up to 7 days from when we notify you.
If you can’t collect your parcel within this time, it will be returned to the seller and you’ll receive a refund.
It does not specify any refund of postage.0
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