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Hotel Won't Refund - How to Claim
Hi. We had our honeymoon booked at a Hotel in Sorrento, 'Hotel Belair Sorrento' Italy and were due to be there from the 28th June 2020 until 5th July 2020. Due to COVID, our flights got cancelled both to and from Italy and there was no firm evidence that our hotel was actually open. FCO travel advice also was for all but…
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Can employee agree to cover furlough costs from August?
I was wondering if it will be possible for the employee to agree with the company to cover the part they will have to pay from August. As we know, from August companies will have to contribute, but many employees were kept in the payroll just because it was free for them. However, now that August is getting closer, many…
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Virgin Holidays Balance Payment
Hi, We are due to travel to Antigua late October. We booked in store with Virgin Holidays to fly from Gatwick. We have decided we no longer want to go on our holiday. Trying to contact Virgin is impossible and our holiday balance is due at the end of this month. We obviously don't want to pay for a holiday we have no…
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Quarantine
I'm a bit confused! I arrived from Hungary yesterday. Do I need to quarantine for 14 days or can I come out of quarantine on July 10th when it's lifted for new arrivals into UK from Hungary?
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furlough scheme
My son is 16 nearly 17 and currently works at out local college in the Community as a leisure assistant working the desk for the gym and various sports bookings this is currently closed. He has been told he cannot be furloughed as he does not have a contract he works 2 x 3 hours shifts a weeks and is paid monthly PAYE…
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Don’t put off going to the doctor!
Aegon, the big insurance company, report a 31% drop in critical illness claims in May. Most of those claims are for cancer, so that is an indication that people are putting off Going to the doctor and getting diagnosed.
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LastMinute - not refunding and will not even talk to us
LastMinute really are offing the worst customer service I have ever received!... a trip of a lifetime booked to New York for 26th March 2020 and of course it was cancelled by LM due to the pandemic, we were given the choice of a voucher or full refund so went for the refund. This was neigh on 3 months ago and we have heard…
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Package holiday accommodation not available
I have recently discovered that our holiday accommodation will no longer be available, we were not informed by the travel company we booked with but by myself when I e-mailed to find out if the resort was still up & running due to the pandemic & how it had been affected. They apartments have offered us alternative…
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Extremely vulnerable person am I forced to travel?
All. Apologies if this has come up before but I am quite worried about being forced to travel so I don't lose my money through disinclination to travel. Any advice greatly appreciated. I am in the ev group and am still shielding. I had booked a hotel in Berlin in January for travel in September (and travel insurance at the…
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Can I get a Ryanair refund
Hi there, I wondered if anyone could advise? There are 8 of us booked on a ryanair flight tomorrow from Aberdeen to Alicante, but the government are advising we don't travel and 2 of our party are shielding. Ryanair will let us reschedule the flight but it will cost an extra £120 each. The won't let us cancel and get a…
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Time between Easyjet writing to confirm refund, to it appearing on your credit card account
I've been lucky enough to receive notice from Easyjet stating they've refunded our flights in May to my credit card, but the credit card company can see no refund pending. Email states refund was made on 3rd July. What timeframe should I expect? Anyone had this experience yet? Am on hold to Easyjet (currently 1.5 hours) to…
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Outbound easyJet flight cancelled
Our outbound flight has been cancelled so applied for refund. Our home flight is still scheduled if this stays as scheduled we won’t be entitled to a refund we presume even though we can’t get there! Is our only option to change our flights for another time so we don’t lose this money? Can anyone recommend what we do? I’ve…
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Caravan holiday discount
We have a week’s caravan holiday booked this August. The campsite are choosing to keep their shower and toilet blocks closed, rather than clean them. Should we be entitled to a discount for the lack of facilities? They were prepared to offer a full refund but if we didn’t want to lose the holiday that our kids are excited…
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Handing in my notice while on furlough
My employer says if i hand my notice in while on furlough i have to pay it all back plus pension and NIC from August. Is the correct.? I am starting uni in September
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Return flight moved earlier in day - refundable?
I have flights to and from Barcelona on 25 and 27 July (for a sort of wedding that’s now cancelled). Easyjet have moved the return flight from 21.40 to 10.50 - am I entitled to a refund of either the return flight or both legs of the journey?
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Close bank account
Hi if my chargeback is successful and I cancel my debit card after can they try and claim it back?
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Travelodge Saver Rate Voucher
Hi I booked a travel lodge but this booking was cancelled and a voucher issued no refund was available as I had booked saver rate. However my only issue is the voucher has to be used before end of December 2020. It highly I will be able use this before then. The attraction we were visiting is not owning any time soon and I…
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EconomyBookings.com Car rental cancellation charges
We booked our car rental via EconomyBookings.com in January 20 specifically because they offered 'no cancellation' charges. We had an email which confirmed this. Having had our flights cancelled, I have gone to the economybookings.com site to cancel and find that they are stipulating a cancellation fee of 75 Euros. I have…
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Sunshine.co.uk issues
On 22/07/19 twelve of us from 4 different households booked to go to Tenerife on 08/07/20 through Sunshine.co.uk. On 19 June we contacted sunshine.co.uk to ask them to cancel it as per their terms and condition states we can as FCO advised we can't travel. This request has been ignored, so several correspondences later…
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Saga annual insurance renewal
We had travel insurance with Saga which expired a week ago ... they said we were not covered under that contract for covid cancellation on hols we booked pre-covid for Oct and November this year. I thought that we would be. But if so I wondered why bother renewing now, why not wait until a few months down the line before…
