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Faulty front door installed
Hi all, During summer we had a front door installed through an online provider. We agreed to pay on completion, but we've been having ongoing issues with the locking mechanism of the front door. The issue is that the effort required to lock unlock the mechanism is MUCH higher than is should be. To the point where I've just…
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Have I got a case
REF: Membership reference:B757 Case reference: UF71968873 My experience with the RAC has caused me great stress and anxiety. I feel the service has been poor and everytime I call I have to speak to someone else who can't deal with it. Each time I call I get told they will send me an email to the customer care team, but…
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online retailer refusing cancellation
Hi, Last Sunday I placed an order online for some items but when the order went through I noticed they were being sent to my old address some 200 miles away despite entering my current address when I ordered. Straight away I tried to cancel the order but I was unable to as according to the site FAQs they currently are not…
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No refund just credit note, but wasn't warned about this
Bought something on Saturday. Independent shop..no warning of no refunds, no receipt (just card terminal one). Got in touch today saying I wanted to return one of the items and been told I'll only get a credit note. As this was misleading, can HSBC help?
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Right to cancel order of lithium batteries bought online
If anyone has had problems cancelling an order for a battery bought online,
then you might be interested in my experience: I recently ran into difficulties when I tried to exercise my right to
cancel an order after I ordered a new laptop battery on Amazon Marketplace. The seller, BattPit aka Win Eternal Tech Ltd,
agreed to…
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Where do I stand on getting a deposit back paid on my Credit Card?
Hi, hoping for some advice, I paid a deposit of £500 for something I wanted to buy about 10 days ago, I paid on my Credit Card. I got the T&C’s sent to me and they also gave my my 14 days right to terminate if I changed my mind. I’ve followed those instructions and emailed the address in the T&C’s and never heard anything…
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Price drop when order is incomplete
I recently purchased a full set of golf clubs which included a bag .I’m still waiting for the bag several months after the order.The price has now decreased by a considerable amount.Any advice on my rights as the order is incomplete?
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Cazoo gave false information
Hello all, Looking for thoughts on the following... I found an electric car I wanted on Cazoo. In order to qualify for an interest free loan from Energy Saving Trust the seller has to be accredited with the motor ombudsman. Cazoo told me they were and I purchased the car using finance and submitted my application to EST…
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Refused Refund because of packaging tape
I have purchased a sink online, but I have ordered the wrong
size so asked to return for a refund. The online retailer has sent me the Return Ref in an email
and I've printed & returned it the same day. They have refused my refund request saying I have defaced
the manufacturers packaging with tape. Their online webpage…
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Cancelled order
Hi. So I bought some Nintendo switch's from the Argos website and there was a glitch where it discounted the item down to £9.99. I no of a lot of people who collected theres the same day without a fuss but mine wasn't ready till the next day. I went to collect when I got the order confirmation and I got told I had…
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Am I missing something here?!?
I took out broadband with a let's just call it a 'company', researched the terms/contract length which ended in Dec 20. I paid monthly without issues and as I was about 2 weeks till the end of the contract I contacted them to say I wouldn't be renewing, they said I would be charged because I was CANCELLING my contract, for…
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Does a small finance loan help protect my consumer rights?
I am thinking about buying a new caravan. Although I can afford to pay for the caravan outright should I get a small loan (£5K) to help protect my consumer rights if something goes wrong/faulty with the caravan?
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Take Quidco to small claims court and consumer rights
Take Quidco to small claims court and consumer rights Firstly I'd also like to know what are our consumer rights when it comes to these cashback sites that so often don't pay out. Secondly I wanted to ask if anyone has taken these scammers to the small claims court? I am seriously considering doing it to try and set a…
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Amazon and delivery times
I have been waiting for an Amazon delivery since an estimate of 10am - 12am todayIt became clear at 12 that they would not make it by 12The estimate changed to 12-2pmStill nothing - we want to go outSo I had an on-line chat and discovered that the delivery van had "disappeared" I thought that Amazon used vehicle tracking…
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Emma mattress
Morning. I am interested to see if there are any consumer laws relating to guarantees and unfair conditions within terms and conditions. We paid in full via PayPal (logged debit card) Had a foam mattress since 2019. Just after the trial period expired we raised an issue with the mattress sinking in one area. Emma responded…
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Faulty eBay chair
I bought an office chair from a seller on eBay just under 4 months ago for £84. The sale and delivery was fine and I was initially pleased with the chair. It was brand new when I bought it. However less than 4 months old it has catastrophically failed. Two of the legs on the base that the casters attached to snapped…
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Expired gift voucher
Hello My son had a £50 gift voucher for a shopping center that expired in December last year. As everyone knows we have had a global pandemic and the center was shut for a good deal of the cards life time and life has been difficult for everyone. The company who run the card EML refuse to extend the card's life, my son has…
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M&Co Reward Voucher
My daughter has a M&Co loyalty card. She received a reward voucher in the post for £15, following a recent shopping spree. When she went to put in the voucher code online, it said the voucher had already been used. We couldn’t see how, as it had only arrived the day before and no-one else had access to the code. But the…
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Brought computer on eBay, refunded straight away but have not received refund
I wonder if any one can give me some advice. I brought a computer off ebay for my son back on 2nd September, I paid by PayPal, stupidly I did not realise that my default payment method on PayPal got changed so it accidently go sent via bank transfer instead of card, stupid Of me I know. The computer cost £350. Less than 1…
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Advice please on how to pursue a claim (complicated)
Hello. I'm a nurse at a unit that has very long term patients. One has bought himself a fancy motorised wheelchair as he can only use his right hand. He relies on us to help him browse the net and make phone calls. He found a supplier and did a deal to buy a specific chair with custom options to get the most he can from…
