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Refund/repair expensive shoes
Hi Everyone, I wanted to know what my rights are and some suggestions on how to deal with this situation. For my birthday my partner bought me a pair of trainers which is now worth £600. I have had the trainers for 9months now and the label has started to peel. I know 9months is a long time but i didn't expect that to…
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Tesco Phone Insurance???
My partners parents [who are getting on a bit] got a 'free upgrade' phone [a Samsung one] around 2 years ago. Both phones and the tariff / etc is through Tesco's. Recently the phone stopped working. They thought they were covered on the insurance. Tesco informed them today, that when they upgraded [two years ago] - they…
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Littlewoods Group Discrimination
Hi, I am after some advice on how to proceed. I opened a catalogue account (well known) last year, actually by mistake as I wanted to only pay upfront- for a book they had for a Christmas present. I decided to use the account on and off, have always made payments on time. When I moved they wanted me to supply them with ID…
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Faulty MacBook
I bought my Apple MacBook Air in Feb 2018 from a department store that gave me 2 years warranty. It stopped switching on last week so I took it to an Apple store who told me a component had shorted and needs to be replaced. Their employee advised me that they would have repaired it free of charge had I bought it from them…
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Help/scammed
i have been blocked by the person that i bought my adjustable bed off on Facebook Marketplace. my bed is in bits outside my house when i paid in full for it and delivery and installation. i need help as i have no paperwork at all for this bed 😭
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REFUND ON GARDEN ROOM CANCELLED DUE TO CANCER
Hello Everyone. We ordered a bespoke Oak Garage and paid a small Deposit but now need to cancel as I can't work due to a Cancer diagnosis. The supplier won't accept this and says if we don't pay the remainder of the Deposit he will take us to Court. Supplier has confirmed that nothing has been manufactured as yet. Can they…
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Import fees twice for returned item
I bought 5 items, they were delivered in one parcel. After paying £110 import costs via Fedex I had to return the main item (worth 80% of parcel) as I was sent the wrong item. Seller refunded me and I reordered after sending the item back. Seller was great, assured me they would value at £1 and mark as a return. I am now…
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UPS import duties agreed to be paid by sender & being chased by ControlAccount
I ordered (and paid) for some running trainers in December 2020 direct from the manufacturer. Delivery was attempted by UPS in January. When delivering, UPS requested payment for import duties so I refused delivery. After contacting the sender by Email, they agreed to handle any fees due. UPS then re-delivered the parcel…
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Website Pre-order
I purchased a pre-order from Jadlam a few months back and payment was taken at the time. Since then the cost from their supplier has increased and they have sent me an invoice asking for additional funds. Is this allowed? Surely the contract between the seller and I was complete at the time of purchase and they have no…
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Car repair issue
I hope someone can advise me with this as it’s causing a lot of stress! A long story short. My car made bad sound, which I suspected as being the timing chain (common Mini issue). I called the garage and told them of the problem, then sent the car on a trailer to them. I got a call back at the end of the week to say that…
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Fedex delivery or none delivery
Good morning, I am looking for some advice or help. On 24th August I purchased 2 fishing rods to the value of £125 from a seller on Amazon with an anticipated delivery date of 27th. On the 26th I received an email from Amazon telling me my parcel had been delivered and signed for by D.Williamson (none of my family have…
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Care Home bill
This is in relation to the changes in the care cap which is currently set at £23,000. My mother in law has just entered a care home on a temporary basis last week with a view to become permanent. She is currently self funded. It would probably be approximately a year before she would need financial help. The government are…
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Rejecting a used car
Hi. I am hoping for some advice or comments on a problem we have. We have bought a car from a dealer that has had problems from day one. We have had the car now for 3 weeks and only been able to use it for our own use for 3 times and around 50 miles, the rest of the time it has been at a garage. Each time we have used it…
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IKEA Click and Collect Items Not Picked, None Left?
We ordered 8 cushions for click and collect for our garden furniture. We have been waiting months for these items to arrive to complete the set. In the morning 30 cushions were suddenly available in store and shortly after placing our order the number reduced to 22 which we assume were our cushions coming off the stock…
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New windows
We had a company come out to give us a quote for new windows. The salesperson went through their presentation and showed us their sample casement window and all the features of the window. The company manufactured their own windows therefor they would be a bespoke fit to our property and that we would not see expanding…
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Integrated Dishwasher
Hi, can anyone give advice. I ordered an Integrated Dishwasher on a local electrical appliance website and ticked the boxes for fitting of new appliance and removal of old appliance - no option to pay online but pay on day of delivery via credit / debit card. The fitter asked to be paid by cheque to his name and the…
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“Customised” Ray Ban Sunglasses
Hi there, I recently ordered a pair of Ray Ban sunglasses online. When they arrived I loved the style however they are very small and don’t fit my face despite me having an average sized head. I tried to get a refund but their phone operator told me that as my item is customised I can’t return it. I find this crazy as all…
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Question on import duty from Netherlands
Hi all, Wondering if anyone has any experience of/ can help me. I am wanting to purchase a piece of art from a gallery in Holland for my own use (not to resell) however I am unsure of what duty fees will be payable when the item ships to me in the uk. I have been told conflicting figures of between 5 and 20% of the value…
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British Gas
i have left British Gas after a 2 year nightmare with billing, overcharges and faulty smart meters. I received a cheque to close the account. 2 weeks later I receive a bill. They tell me they miscalculated and I quote “we all make mistakes” . I thought a final settlement final- I have wasted so much time over 2 years…
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Facebook Marketplace scam - Buyer breached the contract
Hello! Looking for some legal advice/any advice really. My sister sold her iPad on Facebook marketplace yesterday for £300 and (stupidly) agreed to post it to the buyer. They said they have transferred but NO money has been received and they keep insisting they are going to the bank to make sure it goes through. But…
