Faulty MacBook

KH246

I bought my Apple MacBook Air in Feb 2018 from a department store that gave me 2 years warranty.  It stopped switching on last week so I took it to an Apple store who told me a component had shorted and needs to be replaced. Their employee advised me that they would have repaired it free of charge had I bought it from them as it is still relatively new (3 and a half years), and clearly undamaged and well cared for. He suggested I contact the retailer I bought it from to ask if they would reimburse me for the cost of repair.  Unfortunately, the retailer has refused.  I accept that the item is no longer under guarantee but I feel it was made with a component which has an unreasonable shelf life, particularly as the two previous iPads I bought, in 2011 and 2014, are still working.  Does anyone know if I can pursue this further anywhere or do I have to accept I was just unlucky in this purchase?

Sandtree

Your claim is against the retailer not the manufacturer.

As the item is over 6 months old it is up to you to prove the item is faulty/should have lasted longer rather than it being a case of your missuse or being reasonable wear and tear. This is normally done buy getting an engineers report which ideally should also confirm the cost of repair.

As this is the first fault the retailer is at liberty to decide if to repair, replace or refund however a refund can be reduced to reflect the use you've already had. The cost of the report can be added to your claim though obv if the report says its your fault then its your loss.

In the first instance go back to the retailer and remind them of your Consumer Rights Act rights and advise them that they can commission their own report if they prefer else you will be doing so and adding it to the cost of your claim.

Aylesbury_Duck

KH246 said:

I bought my Apple MacBook Air in Feb 2018 from a department store that gave me 2 years warranty.  It stopped switching on last week so I took it to an Apple store who told me a component had shorted and needs to be replaced. Their employee advised me that they would have repaired it free of charge had I bought it from them as it is still relatively new (3 and a half years), and clearly undamaged and well cared for. He suggested I contact the retailer I bought it from to ask if they would reimburse me for the cost of repair.  Unfortunately, the retailer has refused.  I accept that the item is no longer under guarantee but I feel it was made with a component which has an unreasonable shelf life, particularly as the two previous iPads I bought, in 2011 and 2014, are still working.  Does anyone know if I can pursue this further anywhere or do I have to accept I was just unlucky in this purchase?

They tell everyone that, and there's plenty of evidence to say it's untrue.  It's an easy thing to say.

Sandtree's advice is correct.

sheramber

Apple replaced a dud battery free of charge for me on a 4 year old macBook.

TadleyBaggie

I had a logic board replaced on a 3+ year old MacBook Pro. So it does happen.

Manxman_in_exile

Ask the Apple store for a written report saying it failed because of a faulty component used in its manufacture - then present this report to the retailer...

[Deleted User]

Aylesbury_Duck said:

KH246 said:

I bought my Apple MacBook Air in Feb 2018 from a department store that gave me 2 years warranty.  It stopped switching on last week so I took it to an Apple store who told me a component had shorted and needs to be replaced. Their employee advised me that they would have repaired it free of charge had I bought it from them as it is still relatively new (3 and a half years), and clearly undamaged and well cared for. He suggested I contact the retailer I bought it from to ask if they would reimburse me for the cost of repair.  Unfortunately, the retailer has refused.  I accept that the item is no longer under guarantee but I feel it was made with a component which has an unreasonable shelf life, particularly as the two previous iPads I bought, in 2011 and 2014, are still working.  Does anyone know if I can pursue this further anywhere or do I have to accept I was just unlucky in this purchase?

They tell everyone that, and there's plenty of evidence to say it's untrue.  It's an easy thing to say.

Sandtree's advice is correct.

Apple Watch was bought from them and after 2 years the battery had a fault and popped the screen. They replaced it free of charge so it does happen