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Shell Energy and the Ombudsham
I terminated a contract for broadband services from Shell Energy, within, as I thought, the cooling-off period. Shortly thereafter I received a demand from Shell Energy for £164 for early termination charges. Since supply of the service had never actually commenced, and being very frustrated at the poor quality of…
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Ruggable returns “processing fee”
Hello, My husband and I recently ordered two rugs online from Ruggable since we really liked the concept. However, they’ve arrived and we’re really disappointed and want to return them. I’ve just looked at their returns policy and I’m shocked to see they charge a £27 ‘processing fee’ per item. This means that we not only…
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Fabb not so Fabb
Ordered a sofa in May 21. Delivery estimated August. No delivery told of a delay until Sept 21. Now being told Oct. the store has a no cancel policy and is refusing to refund me but says I can have £50 as a gesture surely I can get a refund as the delay is now unreasonable?
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Need help
Hello, Around January this year had bathroom done, all taken out new come in the person was doing had great review on My builder website after 6 months loads of issues I had to send me a letter requesting to repair the bad workmanship and pay for the water damaged. Before all of that just after he finished the bathroom all…
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Double Charged by Holiday Inn Express **Help Needed**
Hi all... please could you help me out? I recently stayed at a Holiday Inn express which I reserved online. On the morning of the stay I was billed for the full amount so I assumed I had paid in full. When I got to the hotel I checked in as normal but then noticed the next day that a duplicate amount debited from my card…
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McDonalds and UberEats blame each other and we're out of pocket
Hi Not sure if you can help with this but I am caught in a Kafkaesque nightmare - I have only lost nearly £19 from it but it is wrong and very annoying. I thought it worth having a shout here as both parties involved have stopped responding to me. The issue is with McDonalds and UberEat and thy are both saying the other…
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Issue with travel insurance
Hello, my son who is 17 has had a serious accident whilst on holiday abroad. There was a rescue operation with police involvement.we have travel insurance with HSBC, which I believe is provided by Aviva. They’re not agreeing to authorise the claim on the basis that they have not being provided with the police report,…
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Private sale - faulty item
I am after a bit of advice, bit of an unfortunate situation for both me and the seller of a private sale for a car part. The situation started with me purchasing a car of Facebook market place, as I intended to use the engine out of it and break the rest down and sell the parts. This, until recently seemed to be going…
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Disgusting Amazon customer service. Nowhere to turn.
To summarise, my Amazon account was hacked in July and two Apple products were fraudulently purchased. One of the items was purchased using my own debit card. The second fraudulent purchase was made using a debit card belonging to my elderly mother whose card details I had stored on my Amazon account to help with the…
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GDPR. CASE LAW FOR NON CONSENT
My photograph has been printed in a Company's brochure for advertising purposes. They claim to have my consent but have failed to provide this, I am claiming compensation through the small claims court, can anyone advise of case law that I can refer to ? Many thanks
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Amazon & faulty goods
I bought a monitor from Amazon in July which has just developed a fault. I contacted Amazon in the first instance, via Live Chat, and they told me I had to approach the manufacturer as it was past 30 days (their return period). The Consumer Rights Act 2015 says that a trader (in this case Amazon) has to offer a repair that…
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TicketMaster Claims
Has anyone followed up on the companies saying they cam claim for you if your data was involved in the TicketMaster hack back in 2018 please? - was it successful? what's the expected compensation? etc please I've got the email they all ask for confirming my data was involved but I've never trusted any of these…
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Section 75
My HP Laptop screen hinges are broken. It would appear from researching online to be a common fault. HP issues a recall in 2008, so I believe that they knew about the defect, but continued selling the products, misleading and deceiving consumers about the value, quality and durability. The laptop was purchased in Nov 2019,…
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Getting deposit back.
Hi all, My parents put down I think a 5k deposit on a 50k motor home. The invoice claimed they would have it by August or September. They've just been told it will now be November and they asked for their deposit back. They refused to return it. Is there anything more they can do? Thanks in advance! Matt.
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Faulty tent trying to get a refund.
We bought a tent in April which cost £1300 to take the kids camping and on our first trip out the main guy rope that secures the tent nearly ripped off when we tried to peg it out under very little tension. 3 pegging loops also ripped off when trying to peg out the ground sheet. The tent was bought from a camping chain of…
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Private sale gone wrong. What are the consequences?
So long story short I sold a laptop on Facebook Marketplace. The buyer came yesterday, inspected, was happy with it, paid by bank transfer and then left. Today I get about 20 messages in quick succession about ‘screen burn’ (there was none as far as I could see, just minor marks from four years of use), which concluded…
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Faulty laptop issues!
I have a Lenovo laptop that was purchased brand-new in July 2020 from Laptops Direct. It has had various issues since purchased, but mainly where the device is freezing to the point where you can only hard power the device down! It is a work laptop, and as a small company we do not have spare laptops available for this…
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HMRC failed to comply with GDPR and exposed my information to another person
Approximately 3 years ago, I became a foster carer. This meant I had to register for self assessment, which I did in early 2019. I received my UTR and subsequently requested my activation code to access my self assessment. I waited 14 days and nothing arrived, so contacted HMRC who advised I had to wait a further 14 days…
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Product
Edited out.
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Faulty hot tub
In June I bought a Lazy spa hot tub from B&Q. The hot tub is now faulty & keeps deflating, it is an internal seal which is leaking & not simply a puncture. I went back to B&Q with a view to replacing the faulty hot tub. However they refused to do anything & said I had to go through Bestway (makers of the Lazy spa) & claim…
