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Consumer rights
Archives for September 2021
Discussion List
Mattress MUCH firmer than display model (completely different feel) - any rights?
I think I already know the answer is that I'm stuffed, but asking just in case... Bought a Relyon mattress from an independent furniture shop. Mattress that's arrived is labelled as the correct model, but is MUCH firmer than the display one. We've had various mattresses over the years and they're always firmer when new,…
Requesting compensation pointers
Hiya, not wishing to go into the whole sorry affair, because it's a very long story, but I ordered a kitchen from a big high street retailer (in April), it was delivered, couldn't be fitted due to low ceiling height (their fault), plus there were other issues, they refunded cost of this kitchen (No.1) and we proceeded with…
Terminating a verbal contract
I'm confused with information I've read on the internet about terminating a verbal contract and hence this post so I might be able to get a better understanding of my situation. I instructed a local builder who has a limited company to carry out a large project at my home for a fixed fee. We verbally discussed a lot of the…
Refused a copy of a contract just signed
My significant other recently went to a private dentist with bad toothache. They hurried her through a signing of a digital contract, then refused to give her a copy when she asked. Is this legal? She was in pain, signed under some duress, and now isn't sure what she's signed up for.
Sports club prepaid cards
My sports club issues membership cards which can be prepaid to access discounts on food and drinks. Unfortunately the system is failing and they are unable to confirm member balances allow members to use money on the cards or provide statements of spend on the cards. As there is no financial services regulation relating to…
Samsung
I have written confirmation from a Samsung shop manager that a replacement had been approved and a courier was sent on Monday 16th August to collect the damaged induction hob which had been agreed to be replaced. I was told 7-10 business day the replacement would arrive. I heard nothing so today , 1.9 i rang the shop team…
Financial ombudsman ruled in our favour but debtpassed on to debt collecton agency & we have to pay?
A PPI claim company used over 3 years ago suddenly sent letters to my partner advising he had an unpaid invoice from 3 years ago. They were unable to provide a copy of the invoice but continued to threaten him daily with calls demanding payment. Details were sent to the Financial Ombudsman and in July they decided in his…
Taking of money.....
So a group of about 15 people have arranged a "Old Hen" sort of do/meet in Blackpool One member found a hotel who took the booking, she paid a £250 deposit by card Another member has been receiving regular payments for the balance, all that cash is in hand, the hotel agreed to take cash when the mob arrive.. 3 weeks ago…
JD not accepting return
Hi, I bought a pair of junior size pants on JD online and unfortunately lost the receipt that came with the parcel. Someone took it to the store for me and they told him they need the receipt. Under consumer acts what are my rights, will I be able to get a refund. I would appreciate some help as the pants cost quite alot.…
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