Taking of money.....

maxmycardagain

So a group of about 15 people have arranged a "Old Hen" sort of do/meet in Blackpool

One member found a hotel who took the booking, she paid a £250 deposit by card

Another member has been receiving regular payments for the balance, all that cash is in hand, the hotel agreed to take cash when the mob arrive..

3 weeks ago the first lady saw a penny deduction from her bank which was later cancelled and returned after she asked the hotel about it

2 days ago the whole balance was showing as "pending" deduction from the first lady's bank account and has today gone out the bank leaving her skint, DDM's bouncing and, probably, getting overdraft fees and those £15 letters we all love telling us we are skint..

The hotel manage swore he had deleted the womans card details from their "system" but obviously that didnt work..

We cannot find out the hotels intention regarding the money, whether they are keeping it as payment in full (in which case the lady with the cash in hand can repay the lady now up S*** Street, or if they are refunding it (which would take 5 working days usually)

Any thoughts?

Has the hotel breached the DPA by retaining the lady's card details?

Over to you guys  

[Deleted User]

maxmycardagain said:

Has the hotel breached the DPA by retaining the lady's card details?

No. It would be needed for damages, additional charges etc. Their terms and privacy policy will outline the data handling side of things. The error is in putting the transaction through on the card.

By far the easiest course is for the cash to go into her account.

born_again

Easily solved by the person with all the funds. Giving them the money and the overdraft is cleared 👍

Hotels will always keep card details. In case as per other thread going on about soiled bed. They can reclaim costs with not issues.
It's all in their T/C. 

maxmycardagain

The hotel isnt responding so we cannot confirm they are holding/keeping or refunding the money..

[Deleted User]

It doesn't matter at this stage, Get the money paid into the account. You can then pay again if the money is returned. 

maxmycardagain

Deleted_User said:

It doesn't matter at this stage, Get the money paid into the account. You can then pay again if the money is returned. 

so lady 2 gives lady 1 the whole hotel booking money

maxmycardagain

born_again said:

Easily solved by the person with all the funds. Giving them the money and the overdraft is cleared 👍

Hotels will always keep card details. In case as per other thread going on about soiled bed. They can reclaim costs with not issues.
It's all in their T/C. 

It was agreed the balance would be paid in cash 

maxmycardagain

Hotel has a suspended striking off notice at company house due to expire

Sandtree

maxmycardagain said:

Hotel has a suspended striking off notice at company house due to expire

The OP hasnt named the hotel?

Grumpy_chap

Sandtree said:

maxmycardagain said:

Hotel has a suspended striking off notice at company house due to expire

The OP hasnt named the hotel?

That was a comment from the OP.

If the striking off notice is suspended, it is probably nothing to worry about.  It likely simply means they missed some filing deadline or another.

ItsComingRome

maxmycardagain said:

born_again said:

Easily solved by the person with all the funds. Giving them the money and the overdraft is cleared 👍

Hotels will always keep card details. In case as per other thread going on about soiled bed. They can reclaim costs with not issues.
It's all in their T/C. 

It was agreed the balance would be paid in cash 

Well, you can be intransigent and keep insisting on this whilst you watch the lady continue to rack up charges while you argue the toss with the hotel.  Or you can sort out the immediate problem, stop the charges and then argue it out with them.

Given you'd have a duty to mitigate your losses you might find your unwillingness to find a short--term solution to her bank problem will leave you (or her) out of pocket.