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Weird Amazon scam - money gone for good??
The other day my brother came home to a mystery Amazon parcel - 2 circular saws he didn't order. He looked at his bank and saw he'd been charged, nearly a week's wages. He looked at his Amazon account (which he hasn't used in over a year) and there was no record of it in his order history. It looks like a legit Amazon…
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Complaint letter helper
There must be someone out there who is very good at using words.I have been trying to write a complaint letter (formal) I end up telling a story that goes on and on. it’s a very sad situation I’m in, the environmental health are now involved thank fully, I have been housed in a property that is in disrepair, even if I was…
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Faulty hedge trimmer
Hi all, i'm after some advice. I have a hedge cutter that has ceased to function just inside of the 12 month warranty period so I returned it to the shop at the weekend expecting a straight swap. This was not the case and they said the only option is for them to send it off to technician to have it inspected to acertain…
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Advice after builder has left without completing works
Our builder has left our job incomplete and is refusing to respond to my letters/emails. He stated that we were 'late payers' strangely 2 days after we paid the next agreed installment in full. He has installed the wrong windows in our house and left the job without completing renovations to our bathroom. He stated in a…
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Getting a refund for a ticket purchased after the event took place
Hello, i recently purchased a ticket through see tickets for the online stream of Glastonbury. The stream finished at 11:30pm 22nd May. I purchase my ticket on 23rd May at around 2am. I emailed the company the following day asking for a refund. They got back to me explaining that it was in their terms and conditions to not…
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Return charge for 'built' furniture
Hi everyone, I'm in need of some urgent advice please. Apologies for the long post - I felt it was better to provide all the information clearly at the outset. I purchased an office stool (that cost £104.39) online, which was delivered on 18th May. After assembling the stool, I found it wasn't suitable for me, so contacted…
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Which Ombudsman do I complain to?
So... Long story short... Bed bought from dreams has developed a fault. Raised complaint with Dreams who have put this to their insurers. Insurers have not given a satisfactory response, based on the technician they sent out not doing a proper job. Sti waiting on a technician to visit, to do a report, to send to insurers…
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IPad screen cracked brought in Currys
Please can anyone help with advice. I have a iPad Air 3rd gen. the other night I was using in and a crack appeared on the screen as I pressed the home button. I took it to Apple who agree it’s a stress break and if I had brought from them they would of replaced it. They then said but because I brought it from Currys I will…
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Section 75
In Aug 2019 I made a Vacation Booking in Arizona for the following May. I paid extra for their comprehensive Trip Cancellation policy. In January due to illness to our Daughter which prevented her and so her Children from going we asked the Vacation Company if we could transfer to a smaller property. They agreed and sent a…
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Savingsshack
Good morning some advice please if you can apparently I had signed up to a company called savingsshack back in April I didn't realise as soon as I did I tried to use the link to cancel but it wouldn't work I sent them numerous emails none were answered they took approx 120.00 out of my account I finally rang them today..I…
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If a company goes into Administration and is then taken over is a (15yr) guarantee still valid?
Here they are implying not - what is the situation in this case? "Mayfair Brassware
went into Administration in May 2019 and from July 2019 was taken over under
new ownership. We can only offer a warranty on products purchased from
us. "Many thanks
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Eventbrite gung-ho cancellation
Hi all. I was due to do a gung ho obstacle course last year, that obviously got postponed & I naively assumed it would just go ahead this year. There has been no communication from them or eventbrite at all & there’s been no adjustments to their website either (still advertising 2020 events) so I’m guessing the company has…
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Item held in customs
Hi, I’m after some advice regarding a purchase I made from France on May 12th that is being held in UK customs. I purchased a sporting good costing in excess of £200 for use this summer and after conversations with customs, understand it has been put on hold for inspection and likely to take well in excess of 30 days to…
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opting out of NHS data sharing?
Got a text from my GPs regarding my medical records being open to other people seeing them. What's this all about and is it worth opting out? Shall I just text back words- opt out https://www.bing.com/news/search?q=site:www.independent.co.uk&FORM=NWBCLM
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talk talk contract
Joined Talk talk broadband in January 2021 and signed a contract for 18 months. This morning I received an email telling me they were putting up my price by £2.50 and would be charging 3.5% more every year from April. When is a contract not a contract, they say they are allowed to put the price up as explained in the small…
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Compensation for Inconvenience
Following a service on my car the diesel fuel supply line suddenly detached as I was driving. It had not been replaced properly during the service. This is accepted by the garage (eventually after intervention by the DVSA) . The incident resulted in a large quantity of diesel fuel spilling onto my block paved drive and the…
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wly*completesave.co.uk - daughter has been a twit.
Not sure if this is the right forum?Anyhoo, despite us telling daughter to check her monthly bank statements - which she maintained she did (clearly not properly) - she suddenly announced today that 'wly*completesave.co.uk had taken £15 from her account', and 'what was it?'. Whilst I did a Google to find out, she looked…
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Settlement before Small Claims and afterwards
We hired a company to undertake some work of our house. Their work was far from the standard without reasonable care and skills and totally different from their marketing materials. We had to file the Small Claims court. After mediation and presenting the expert witness report to the defendant, they immediately offered to…
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The Range fraudulent scam! Be aware!
Hi All,Just to make you all aware, in March 2021 my wife and I ordered a patio dining set (£999) from The Range. Last Friday 4th June, I received an email saying it would be delivered 30th June, much to our relief as we've waited so long. However, this morning 11th June, I have received an email to say that 'Confirmation…
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Retailer claiming my returned order hasn’t been received
I returned an order I bought online using a prepaid label provided by the retailer. Tracking shows that the return has been delivered. Retailer is claiming they haven’t received and that it has possibly been delivered to the wrong address. It’s been over 30 days since I posted the order back to them. Retailer is asking me…
