Getting a refund for a ticket purchased after the event took place

h_hollz

Hello,
i recently purchased a ticket through see tickets for the online stream of Glastonbury. The stream finished at 11:30pm 22nd May. I purchase my ticket on 23rd May at around 2am. I emailed the company the following day asking for a refund. They got back to me explaining that it was in their terms and conditions to not give refunds. I don’t undeestand how they can sell tickets for an event I would have never actually been able to view due to it having ended! 

Can anyone help me with this please? I purchased the ticket online with my debit card 

thanks in advance 

JamoLew

When did you think the stream was going to be ?

If you have evidence that the date/time on the purchasing site was advertised incorrectly then you have a case 

Greatgimp

Do you work with Dr Who?

user1977

Wasn't it still available on catchup after the live broadcast?

mattyprice4004

The golden question is, why on earth did you purchase a ticket for an event that had already ended? 

h_hollz

JamoLew said:

When did you think the stream was going to be ?

If you have evidence that the date/time on the purchasing site was advertised incorrectly then you have a case 

It wasn’t advertised incorrectly I wrongly assumed it would be uploaded to the sight to watch after as the tickets were still available to purchase. However I would have never been able to watch it at the time of purchase 

h_hollz

mattyprice4004 said:

The golden question is, why on earth did you purchase a ticket for an event that had already ended? 

I thought it would have been uploaded to the site to watch after seeing as they were still selling tickets 

h_hollz

user1977 said:

Wasn't it still available on catchup after the live broadcast?

It was not no

photome

was it definitely not available. Because they had major issues on the day , I read that it would be available the nextt day (23rd)

website says there were encore streamings on sun 23rd at  Sunday broadcast times for the livestream, at 2pm BST & 7pm BST.

having reread the website it does look like you had to have bought a ticket to the 7pm show on saturday to watch the encore.
in which case like you said they sold you something they couldnt provide so maybe get on to your card provider assuming you paid by card