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Drive Vauxhall
Hi I hope someone can help me with this. I recently bought a 2014 Nissan note at Darlington Drive Vauxhall. The day it was delivered after the guy had left I realised that the mileage was 4000 more on the clock than the order form. Having discussed this with a friend I now believe that was to allow them to do a mini…
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Paying for services not used - can we claim back?
Hello, I need some advice about our rights (if any) in the following situation: I have recently taken over the bookkeeping for a small business and it has come to light that we have been paying for a service, by Direct Debit, for around 6 years which we thought we had terminated. My boss is convinced that he had a…
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Windows discontinued
Hi, please may I have some advice. End of last year we had all the windows at front of house replaced . The windows were sash windows with Georgian bar as we live in granite property. Once we saved up money to replace back of house we contacted the same company 4 months later to replace the windows at back of house with…
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Return of deposit after ending our tenancy
Hi everyone, I’m sorry as this may not be the right forum for this but I am at my wits end! We vacated a property on the 29th May, I had it professionally cleaned including the carpets and left it in a very good state that was stated on the checking report. During our tenancy there was significant black mould in all…
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Paddy Power holding on to money
I had £90 in my Paddy Power account, I withdrew £80 and it has never shown in my bank account. There is no customer service number to speak to someone at Paddy Power, you have to talk to people via chat boxes which feels automated at times. They have said I need to get my bank to write a formal letter to confirm the money…
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Moved: PROPERTY RIGHTS
This discussion has been moved.
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Swimming lessons cancelled due to Covid
My son and daughter have been enrolled for swimming lessons with Rebecca Adlington Swim Stars for some time. Lessons have been on hold due to the pandemic. However I have still been charged £15 pm per child. The only thing I have received in this time is one activity pack. They say that if we cancel our direct debit we…
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Faulty car return agreed but finance company offer is really bad
Purchase a car last august with finance. within 2 weeks a faulty airbag warning appeared. garage notified and after 6 attempts to fix it the finance company agreed to take back the car. the only problem is that they have deduced a massive amount of money equivalent to over £300 a month so it would have been cheaper to…
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Faulty headphones, had 2 replacements and now 3rd doing same
HI all. After some advice as being sent from pillar to post. I bought a pair of Bowers and Wilkins headphones last year 28th June from John Lewis. Since then, we have had 2 pairs incur the same fault. We went through the proper channels and each pair was collected and sent to B&W for inspection and due to the nature of the…
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Can a company determine how you spend credit you have with them?
Can a company provide me with credit for a service they could not provide because of government lockdown (due to Covid) and then tell me how I can use that credit? SituationI have amassed £150 worth of credit for swimming lessons that could not take place due to Govt Lockdown.New autumn bookings is £400 to continue…
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Curry's/PC World
I visited Currys on Friday and looked at a Macbook Pro. The units were stuck fast to the display unit so I could not remove them to judge how much it weighs. I ended up purchasing one. When I got it out of the box it was clearly heavier than I thought and wasn't going to work for me. Felt stupid and took it back to the…
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Letter Before Claim
I am in the unenviable position of needing to take legal action against a company I bought a product from, which was not fit for purpose. Communication with the company has completely broken down, and they have made their position clear that they are not willing to offer a refund. I have drafted a 'Letter Before Action',…
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new lawn mower blade is dull
Hi, I'm not sure it this is the right forum to post. I've bought a cordless lawn mower online. Received it today and used it straight away. But the blade is very dull, it barely cut the grass. I've tried to adjust the cutting height to see if it makes any difference which is not. I haven't contact the shop as they closed…
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Refused refund for cancelled swimming lesson
My child goes to swimming lessons which are paid monthly by direct debit. Whenever a lesson is cancelled we are given voucher for another lesson but I don’t want vouchers, there are not enough days in the week to fit in an extra swimming lesson, that’s why I booked them on the day/time I did. Where do I stand with getting…
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Refund to card vs voucher
I recently used an e-voucher with Selfridges but the total of my order came to more than the value of the voucher so I paid the remainder by card. After I placed the order, it turned out that one of the items was unavailable so I was refunded but as an e-voucher. Shouldn't I be entitled to have the value I spent on card…
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Conditional refund (product undelivered)
Hi all, Apologies if this has been answered previously, have had some issues with the quick links looking through before i post (not appearing as links) Early in May I ordered a product which has been lost by the courier. This was investigated and confirmed lost in mid May, at which point I asked for a full refund, as i…
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Problem with Emma Matratzen
Hi I've not been on here for a long time but I would like some preemptive advice please. My son L recently purchased a couple of Emma Mattresses using a discount code, but even then the price was over £550. I paid for them with my Barclaycard and he is paying me back. I should say at this point say that we bought some of…
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Samsung will not replace my broken tv
At the beginning of March I purchased a 65 inch QLED TV direct from Samsung. At the end of May around just 11 weeks after purchase the TV broke and will not power on at all. I called Samsung and went through troubleshooting, none of which worked. They told me as it was older than 28 days they would not replace the TV but…
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SCS not delivering carpet.
I’m looking for some advice and to warn people off SCS. We recently moved into a new house that needed a lot of work doing. It’s been a real stress but we did it. Ordered our carpet over 5 weeks ago and were told we’d get a phone call when it was in the warehouse. We never got a call. I phoned SCS to chase it and we were…
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Refund of laptop
I purchased an Acer Chromebook last week from John Lewis. I am very clueless when it comes to tech and simply read that it was compatible with Microsoft Office by downloading an app. "Download MS Office. At the time of writing (2020) Microsoft enables you to download their Office apps, like Word or Excel for free when…
