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What next?
Hello and thank you in advance We have been following the complaints procedure for a company with no joy. The company weren't initially aware they had one on their website. We had to send them a copy. We have involved CAB who involved trading standards and also used Check a trade to try and resolve the issues we have…
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A Criminal Matter?
We are a management company for a small residential development for the over 55s. Directors and company secretary living in situ. We recently dismissed the company secretary and, in order to continue with the adminstration, requested all management material, passwords for on-line banking etc. The CS has refused to comply.…
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Ryanair - surely this cannot be legal?
Booked a flexible fare in April in full (luckily) using my credit card. Tried to change the flight online today and website said that I had an outstanding balance against this booking. After waiting for 901 people ahead of me to also talk to online chat, customer services told me that I had previously used chargeback for a…
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Trustpilot search Filters help
Hi, On Trustpilot site, search filters, what does Company status filter means in 3 categories listed there?: - Asking for Reviews - Claimed - Unclaimed Which one gives the most accurate true result/the best to use out of the 3 above?
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Wedding Refund
Not sure if anyone can help. I have already paid £500 deposit and also a £750 initial payment towards an evening wedding do ( just the evening reception, the wedding is taking place on another day..covid.. ). Due to personal reasons my daughter cannot face an evening do so we asked the venue about returning some or all of…
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Sound proofing job
I live in a converted flat. On the other side of the hall wall is the stairway to the upstairs flat. Nothing by thin plasterboard on each side. I paid to have soundproofing to two upstairs rooms by a sound proofing company and got the specs to do the hall. He moved and so I used the specs to get quotes. I choose a guy…
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Unauthorised Payments Taken By NOW TV
NOW TV somehow set up a sports pass on my account without my
knowledge. They apparently sent me an email, which to date I have not been able
to find. Unfortunately, I didn't become aware that this sports pass had been
set up until 3 months later and NOW took 3 unauthorised payment of £33.99. I
have asked them to provide me…
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Ebuyer claiming we never sent item
Hi I'm trying to help my son sort this out as he has a disability and is finding this really stressful. He bought a keyboard from ebuyer and it developed a fault. They agreed he could return it and they arranged for Yodel to collect it. We packaged it and sent it back and Ebuyer are claiming that they received an empty…
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Expidia and Covid
Booked a 3 night stay in uk hotel for June 2020 unfortunately Covid came along and due to Government restrictions Hotel was forced to close to public and also travel restriction's in place so not able to use Hotel. expidia took payment at time of booking and have since issued a voucher to me to use at same hotel before…
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HELP Virgin Media not honouring the Money Savong Expert advertised offer
I signed up to Virgin Media using a link from the MSE website back in May, £23.95pm instead of £51, £75 bill credit and free installation. It all went through OK at £23.95, I took a screenshot, but when I recieved the contract it said £51pm, I got straight on to them and I'm now caught in the loop of hell trying to get it…
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Warranty dispute with company based in Hong Kong
Hi Bought a mobile from EglobalcentralUK out of Hong Kong 18 months ago (they have ceased trading in UK helpfully!). Screen has stopped working & is still within 2 yr warranty. A local company have confirmed there is a technical issue with screen so I sent it back to Eglobal under warranty - they have today advised that…
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Landscape gardener not started job yet
Hello, I wonder if you can help me? On 16 April I got a quote from a landscape gardener to turf my front garden. I was quoted £1100 and the job would be done by the middle of May. I paid £600 upfront to secure the job on 18 April. It is now 18 June and still no work has been done. I have had to contact them every week as…
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Is a quote a legal document
I received a quote for a new roof on the 20th march 2021. Work is due to commence in less than 2 weeks. Yesterday, the contractor called and said that the price of wooden batton's has increased 3 fold and that he would give me a revised price. Am I correct in thinking that the quote that I accepted is legal and binding?
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Price increase after deposit paid
Hello, I recently ordered a garden shed/summerhouse and paid a deposit. I have had a message from the company now saying due to the pandemic they are going to have to add £650 to overall price because of increased timber costs. They have offered a refund of my deposit or I can pay the extra and still get my shed…are they…
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Dating subscription farce
hi there. I decided to join a dating app - it was 0.99 for one day. It was evident it was a load of rubbish so didn’t pursue it. Anyway I noticed on my online banking a charge of 34.99 came out for a company called ‘Interdate SA’ so I contacted my bank said it wasn’t valid so they charged it back. This happened a couple of…
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Fitbit Charge 3 - Can I claim after 2 year guarantee for a common fault with display?
Hi All, I bought a Fitbit Charge 3 in April 2019. By January 2020 (9 months later) it had developed a fault with the screen where lines of pixels would be blank. This fault became progressively worse and I contacted Fitbit who replaced it in Feb 2020. In June 2020 (4 months later) the replacement started having the same…
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Indesit/Whirlpool Customer Service - returns process & charges
Just wondering if anyone can point me in the right direction as I'm getting nowhere with company direct, regarding a replacement oven door I ordered on my mums behalf: Ordered over the phone direct with Indesit at the cost of £72. No email confirmation received. I called within an hour of ordering to cancel as local repair…
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Dodgy painter!
Good evening, Bit of a long one here but I will try to condense! We (freeholders) received a quote from a painter for the outside of our house. Scaffolding was put up and the painter stated that work would commence on the 1st June and would take 2/3 days. The painter turned up on the 1st June and stayed for 2 hours…
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Sports Direct - England Shirts over charged
Hi there, looking for advice on the below please. Just bought two England shirts from Sports Direct for £49.99 each. When they arrived they both have a sale sticker on for £39.99. In my view I’m owed £20. What do you think?
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Can’t withdraw from Hargreaves Lansdown.
Hi. For 2 days I have been attempting to withdraw money from HL(a pretty small amount). However every time I have attempted it takes me to a ‘technical error’ page. Has anyone experienced this before? Thanks
