HELP Virgin Media not honouring the Money Savong Expert advertised offer

jennie_a_s

I signed up to Virgin Media using a link from the MSE website back in May, £23.95pm instead of £51, £75 bill credit and free installation. It all went through OK at £23.95, I took a screenshot, but when I recieved the contract it said £51pm, I got straight on to them and I'm now caught in the loop of hell trying to get it sorted. The only thing they seem interested in doing is throwing the customer service person I spoke to last under the bus. 

I would ideally like them to come and take everything out and I never ever want them to darken my door again, but of course I know stopping my DD and requesting this will only be detrimental to me, my credit score etc etc.

I sent screenshots to them as instructed back at the beginning of June proving my case and the person I spoke to then said "no problem this will be sorted in a couple of days", 2 weeks later and myh altest bill is, you guessed it £51. I've just spent another 40 minutes on the phone being pushed from pillar to post with the promise of another "this will be sorted".

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

jweb2k

Other than keeping a record of all your communication, escalating phone calls to supervisors explaining your distress and writing to the corporate complaints address, there's not much else. When I had an issue with Virgin Media, the latter option detailing the days contacted and amount of time spent on the phone helped secure the correct resolution. 

It sounds like this has been less than 30 days since your first bill (after install), and keeping on at them is likely to solve the price discrepancy. 

JJ_Egan

OP did you go through the actual MSE link or go via VM ??

Do VM not have a user forum ??

donnac2558

JJ_Egan said:

OP did you go through the actual MSE link or go via VM ??

Do VM not have a user forum ??

Yes, they do.