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Getting out of contract with THREE for innefective mobile broadband
in September 2020 I moved house and there was no capacity in the local cabinet for any wired broaddband and I was recommended THREE mobile boradband using their MYfi. £15 a month and unlimited data was great and in general it was fast, being about 60mbps, however, voice calling on my mobile is essential and it was…
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What sub-forum should I post in - telecoms?
Hi, I have a question about which website / company to use to use a virtual number that redirects to my mobile but am not sure which forum to post on. Please can someone advise?
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Hen Weekend 9th July 2021Cancelled by Government Extension.
My God-daughter's 3-night Hen Weekend for 26 Hens was booked for 9th July 2021, but is now cancelled by the Government extension to July 19th. A large house was rented plus some individual services such as a private chef to cook dinner at the house on July 10th for 26 people. All the different deposits of the booking are…
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Refund agreed but no refund
Hi all, placed a £250 deposit down on a car, went to view and it was a complete mess so didn’t take it. after I paid the deposit they then decided to send me a receipt saying it was non refundable. anyway fast forward to after viewing the car they said they would refund me. Got home and I also had an email in writing that…
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UEFA Euro 20 Tickets Refund
I applied for tickets for the Euro 2020 football tournament in July 2019 and was successful in getting four for a match in July 20 in Rome. As you know the tournament got postponed to 2021 and so my tickets transferred to July 21. In the past few months, due to the reduced numbers allowed in the stadiums across Europe…
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Parcels abc
Hello. Wonder if anyone can help me, in February 2021 I entered a contract with Parcelabc.com to collect a parcel from my home address in UK and deliver to my house in Spain. The contents were my own possessions, they sub contract out the service and the parcel was collected by UPS. I also took out additional insurance as…
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3 months on us Skoda UK con
Did anyone else purchase a car from Skoda UK in 2020 when they were offering to make the first three months payments on your behalf? I was maniplulated into taking a finance agreement that I did not want nor need (as had the cash) purely based on the offer that Skoda would make the first three pamyments. The salesman…
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final response
Hi there am I right in thinking that as final response and acceptance letter - you cannot be asked not to raise any further action or take your complaint to a reg body, or court, etc... so for example, I'm looking for £200 to cover an outlay that the business made me pay out that I am due after they made a mistake . the…
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Having a bit of a battle with DFS about Faulty Sofas
Hi everyone Just after some advice as im having a bit of a battle with DFS I bought 2 sofas from DFS in July 2019, these were delivered at the end of August 2019. They both developed a clicking/knocking noise whenever you stand from a seated position or when you shift your weight (e.g to get comfy). We have now had 5…
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Disneyworld/Universal Studios
Can anyone please help me? Short version- i bought and paid in full for a holiday to Orlando to Disney world and Universal, i got the park tickets at £1000+ from Attraction Tickets Orlando, this was 2019 pre pandemic. Our hols were obviously pushed back five times and here we are in 2021 two years since we paid in full and…
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Currys repair
Hi can anyone help me, I bought a Zanussi oven in 2017 then in Dec 2019 the door fell off when I opened it. Currys repaired it and the same thing happened again in May 2020, this was also covered under the warranty I had purchased. Now the door has fallen off for a third time out of warranty and currys are offering me £110…
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Shoppers discounts and rewards
Well, I've been a very silly boy! I recently noticed £10 was taken out of my account, and didn't remember any transaction of such amount, so looked into it, and its from shoppers discounts and rewards, I checked further via my online bank chat, and it turns out they've been taking £10 a month since at least 2013! I've had…
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Heating Control Energy Meter
My daughter
has been with (SSE) since 1997 and she can’t move to
another provider because she has two meters. One meter is called (standard energy)
and the other one is called (heating control energy). Even worse, SSE told
her the only tariff they can offer her is one that includes broadband and she
can’t take that because…
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Courier Delivered Delayed Item After Cancellation and Refund Now Demands Payment
I purchesd an item on Ebay and arranged for a courier to pick it up. Four days running the pickup did not occur and each day the tracking system reported "pickup failed, rescheduled". Consignee confirmed no attempt to pick up had been made. He lives on a farm up a longish track and confirmed that this particular company…
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Phone 'engineer' broke my phone
Hi All I'm looking for advice. I smashed my phone screen and took it to a third party repair shop to be replaced. The engineer basically broke every aspect of the phone, the speakers, the microphone, the fingerprint recognition, didn't replace heat transfer pads....etc. I had to take it to another engineer to confirm and…
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Lazy spa - destroy before we replace
I bought a Lazy spa hot tub direct from their site and with about two weeks use notice the glue under the material was discoloring the material and some of this yellow glue was seeping out of the seems. Its a new design (Singapore). Although happy with the normal function thought this was a bit nasty to look at so…
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Bike Refund Query
I need some advice regarding my rights to a refund in the following situation. * I bought a bike (£1600 on credit card) from Evans in June of 2020 (order placed online 19th June 2020 and bike picked up 6th July 2020). * The first frame had a manufacturing issue so a warranty claim was processed and I was sent a new frame…
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Refund from taxi company due to them declining the journey
Hello all, I booked a return taxi journey via Arrow Cars on 28/5/21 at a cist of £40.41. Ten minutes before they were due to pick me up, they called me to let me know that they could not fulfil the booking as they didn't have a driver in the area. Very frustrating. Anyway, I was advised that I would be issued with a…
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ParcelCompare.com via UPS changing cost of courier after delivery
Please can you help/advise me on my rights. I am
currently being pursued by ParcelCompare.com on behalf of UPS. In a nut shell we sold a tent on Ebay and booked a courier
via ParcelCompare. We followed the instructions on the website and
provided the dimensions and weight, including some tolerance to be sure all was
ok.…
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Paying for a car
Hi, Sorry if this isn't in the right place. My dad is looking at buying a used car from a franchise dealer. When speaking to them on the phone they want him to transfer the money 24 hours before we go via bank transfer. We haven't seen the car yet and I don't really feel happy doing that. They say they can only take £1,000…
