Getting out of contract with THREE for innefective mobile broadband

Discharged

in September 2020 I moved house and there was no capacity in the local cabinet for any wired broaddband and I was recommended THREE mobile boradband using their MYfi. 

£15 a month and unlimited data was great and in general it was fast, being about 60mbps, however, voice calling on my mobile is essential and it was terrible, netflix and Iplayer would continually buffer despite it showing between 40-60mpbs download speed.  I rang them in around November and got told I would have to pay £250 (ish) to get out the contract.  I then received an email from Sky saying I got get superfast so just ordered that and put the THREE mobile in a box, i need reliable BB for my job and like many, using it a lot on Zoom calls etc. 

I've now moved in with my girlfriend and the signal here is abysmal, it's 2.6mbps at best.  Does anyone think that I've got grounds to get out of this contract now with such a poor download speed?

I rang them yesterday and was diverted to technical and again told I'd have to pay £209 to get out the contract. 

dreamypuma

Discharged said:

in September 2020 I moved house and there was no capacity in the local cabinet for any wired broaddband and I was recommended THREE mobile boradband using their MYfi. 

£15 a month and unlimited data was great and in general it was fast, being about 60mbps, however, voice calling on my mobile is essential and it was terrible, netflix and Iplayer would continually buffer despite it showing between 40-60mpbs download speed.  I rang them in around November and got told I would have to pay £250 (ish) to get out the contract.  I then received an email from Sky saying I got get superfast so just ordered that and put the THREE mobile in a box, i need reliable BB for my job and like many, using it a lot on Zoom calls etc. 

I've now moved in with my girlfriend and the signal here is abysmal, it's 2.6mbps at best.  Does anyone think that I've got grounds to get out of this contract now with such a poor download speed?

I rang them yesterday and was diverted to technical and again told I'd have to pay £209 to get out the contract. 

I think you're going to struggle without some goodwill from Three. 

Firstly you have entered into a contract with a minimum term. Mobile services are by their very nature useable anywhere a signal is available.

Blanket coverage is never guaranteed, and the device may work better in some areas over others. 

To dismiss the possibility of a fault with the MiFi router, have tried using the SIM in a phone, and tethering to it with a Hot Spot?

If the fault is with the MiFi router, then I expect Three will replace it, over cancelling the contract. That said stranger things have happened.

Discharged

dreamypuma said:

Discharged said:

in September 2020 I moved house and there was no capacity in the local cabinet for any wired broaddband and I was recommended THREE mobile boradband using their MYfi. 

£15 a month and unlimited data was great and in general it was fast, being about 60mbps, however, voice calling on my mobile is essential and it was terrible, netflix and Iplayer would continually buffer despite it showing between 40-60mpbs download speed.  I rang them in around November and got told I would have to pay £250 (ish) to get out the contract.  I then received an email from Sky saying I got get superfast so just ordered that and put the THREE mobile in a box, i need reliable BB for my job and like many, using it a lot on Zoom calls etc. 

I've now moved in with my girlfriend and the signal here is abysmal, it's 2.6mbps at best.  Does anyone think that I've got grounds to get out of this contract now with such a poor download speed?

I rang them yesterday and was diverted to technical and again told I'd have to pay £209 to get out the contract. 

I think you're going to struggle without some goodwill from Three. 

Firstly you have entered into a contract with a minimum term. Mobile services are by their very nature useable anywhere a signal is available.

Blanket coverage is never guaranteed, and the device may work better in some areas over others. 

To dismiss the possibility of a fault with the MiFi router, have tried using the SIM in a phone, and tethering to it with a Hot Spot?

If the fault is with the MiFi router, then I expect Three will replace it, over cancelling the contract. That said stranger things have happened.

Yes I've put the SIM in a phone and still get the same dire signal. 

mattyprice4004

You chose to move house, they didn't make you. 
Mobile service is never guaranteed, and I suspect that if you'd tried to buy it with them over-the-phone in such a poor signal area they'd have suggested another solution would be better suited to you. 
As you chose to move and the device no longer works in the new location, that's your issue and not theirs unfortunately. 

Discharged

mattyprice4004 said:

You chose to move house, they didn't make you. 
Mobile service is never guaranteed, and I suspect that if you'd tried to buy it with them over-the-phone in such a poor signal area they'd have suggested another solution would be better suited to you. 
As you chose to move and the device no longer works in the new location, that's your issue and not theirs unfortunately. 

If you 'choose' to move house and can't get broadband then they can't hold you to contract for a service you can't use. Why should this be any different?

Read my post again, I didn't 'try to buy it with them over the phone' I bought it (online) and at the previous address it was getting 60Mbps but was hopeless on streaming and voice calls. 

MattMattMattUK

Discharged said:

mattyprice4004 said:

You chose to move house, they didn't make you. 
Mobile service is never guaranteed, and I suspect that if you'd tried to buy it with them over-the-phone in such a poor signal area they'd have suggested another solution would be better suited to you. 
As you chose to move and the device no longer works in the new location, that's your issue and not theirs unfortunately. 

If you 'choose' to move house and can't get broadband then they can't hold you to contract for a service you can't use. 

Broadband providers can and regularly do, they do not release people from fixed line broadband contracts when they move. If you have even a cursory search on here you will find many people complaining that after moving house they are still charged for the broadband contract they signed up for even though it is not available at their new address (usually Virgin, but sometimes FTTP when their new address does not have FTTP). For a fixed line the contract for supply is at the original address, the location of supply can only change with the agreement of the provider.

Discharged said:
 Why should this be any different?

On that basis this is no different except that their terms and conditions will make no guarantee of signal strength nor download speeds across the entirety of the UK, the contract is for mobile broadband in a location where it works, if you choose to locate yourself in a location where it does not work that is not the providers problem.

JJ_Egan

(If you 'choose' to move house and can't get broadband then they can't hold you to contract for a service you can't use. )

As above that's a very untrue statement .