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MacBook Pro - £2.5K
I brought a MacBook Pro for £2.5k online from Currys in Apr 2020 and very soon had to return to the Apple store as the battery kept going flat and the Fans constantly kicked in. They carried out some diagnostics and then stated nothing was wrong and it was all fine. My son continued to use the Mac until beginning of June…
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Fraud Advice!
I was woken in the early hours by a ping on my phone with an email thanking me for my orders totalling over £1500 pounds. This was from an online catalogue company which i have used occasionally although not for about six months! It seems someone had got into my account and changed my email and password and arranged for…
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Seeking a receipt for payment made to car restoration garage
I paid a total of £36400 ( online bank transfers ) to a classic car restoration garage for work done on my classic car but for over a year they have refused to give me a receipt for this money paid. The person who now owns the restoration workshop refuses to reply to my emails or contact me. He took over ownership of the…
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Bought a approved used car from Honda Dealer with undisclosed damage.
Hi, Last week I purchased a 2014 Honda civic Tourer from a honda dealer. Having had the car for less than a week, I noticed a panel that has obviously had some paint work done, (rear qtr passenger side) Some paint on top of the rubber seal. When I purchased the car, I specifically asked the dealer if there had been any…
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New O2 Price Increase for August '21
Today I received an email from O2 advising price increases to their 'Out of Bundle' and 'Additional Services' charges. This is on top of their RPI increase that happened recently. Do I have the right to cancel my contract midterm because of this as they are offering much better value for money tariffs that I would like to…
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Compensation for poorly fitted kitchen
I had to make an insurance claim. The company assigned to me by my insurers recommend that a new kitchen was needed, this ended up taking 7 weeks to fit (instead of 2). From start to finish it was one problem after the other, as it turns out the company does not employ any qualified kitchen fitters and my insurance company…
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Contracts and bad mobile connection
Hello to everyone I'm in the middle of a two year mobile phone contract. The 4g at my home is intermittently at best and non existent at worst. Is there any consumer law that allows me to end the contract early? Thank you Stuart
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Forgot to register for guarantee
Hello. I wanted to ask whether I have any rights if I have forgotten to register for free warranty for a mattress. I bought a kingsize mattress online from Ergoflex on 16/9/2017 but I totally forgot to register for 10 year guarantee. Now the mattress has dip in it and when I contacted Customer service in April 2021 they…
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O2 Contract Changes
I've received an email from o2 confirming contract charge changes as I believe many have. I have spoke to them on the phone and they've confirmed to me I am able to cancel my contract due to the likelyhood of additional charges impacting me. This is all clear, however what they are telling me is that they can only…
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TCL 55DP608 useless after reset and update, inherent fault?
I purchased a 55” TCL smart tv from AO in October 2018. It was glitchy from day 1 but stupidly I put this down to it being a smart tv thing (like a PC freezing). It would often restart and would change the environment into shop mode, despite being set to home. The original remote got broken early on but as I had Sky Q box…
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Incident at Holiday Park
Can anyone advise who I would contact to report an incident that happened at a large holiday park if the holiday park itself is ignoring my complaint. Without going into to much detail whilst on holiday a part of a fairground ride broke off hitting my partner. I don't believe they followed the correct protocol or that the…
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Claims court advice
We recently had some decorating done by a company. We had used them before for a painting job so felt comfortable leaving them to get on with wallpapering. They finished the job and all looked good on photos so I paid the bill. The next day when we got home we discovered that the wallpaper wasn't matched for most of the…
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When do I stop trying to pay someone?
2 months ago we had an architect draw up some plans for our extension. All together the bill came to £900. Since the work was finished the architect emailed an invoice via some sort of software that needed paying online. My best friend was the victim of a scam via a similar thing so my husband emailed the architect to ask…
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Am I able to get a refund?
I purchased some items from a clothing store online. I had 14 days to return. With working away this meant I couldn’t return the items until Friday 18th June, the 14 days period finished on 21st June I paid for 48 hours tracked delivery. My item wasn’t despatched by Royal Mail until Monday for whatever reason. This meant I…
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Charged for opting out of marketing texts!
I recently received a text message from JD Sports telling me about their summer sale - I don't like spam and the the text gave me the option of opting out of their promotional texts, so I sent a message to stop, as intructed, to the number supplied - 60064. I wondered about the text, and whether I might be charged, so…
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Product Return damaged in Post
I wondered if anyone could help me, I recently bought an electrical item for £254 via PayPal from an an online retailer, however I decided to return it as it was much larger than I had expected. I decided to return it under their "no Quibble" returns policy. The parcel was returned via DPD through their recommended courier…
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Wowcher Credit
Got a credit in Feb 2020 for bowling I could not go to, and then the pandemic hit. When I logged into Wowcher a few weeks ago, I saw the credit had 'expired' during the lockdowns. I contacted them, and they agreed to reinstate the credit. I logged in today, and found the credit had been added on June 8th, but expired on…
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When is a contract not a contract?
I had a one-year contract for broadband & phone with Virgin Media but very late in the day discovered it doesn't end after a year, apparently my "contract" with Virgin Media is an indefinite one until 30-days after I've given notice. As if Virgin Media needs me to tell them when it ends, even though they know exactly when…
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Storage facility increasing costs to existing users by 60%!
Hello everyone, I'm renting a storage unit while I'm between permanent homes. 7 months in, I get a cold email from them saying: The cost per week is going up from £41.70 to £66.66 - this is a whopping 60% increase in cost! The insurance is also going up by 10%. I asked them the reason for such a steep increase and the…
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Cancelled event! Help!
Hello, My husband entered an Ironman in Alcudia 2019, which was understandably cancelled. It was cancelled due to Covid-19 and he received a race voucher to use on another event.He used this voucher and paid extra to enter the Ironman Cork race which was due to take place in August 2021. This has also now been cancelled.…
